hokkaido sushi & hibachi

Rude staff with zero respect. They happily rely on delivery drivers to keep their business moving, but deny them basic restroom access. Disgusting policy. Spend your money at any of the other downtown spots that actually treat people like human beings.

Atmosphere: 1

Food: 1

Service: 1

The staff here doesn't speak English, doesn't care about anything and are the most rude, hostile and slow staff of any restaurant in Charleston.

They dont even look at you when you come in or even make an attempt to be nice.

I went in when they had zero customers in the middle of lunch and I was the only person in there and the order was 10 minutes late and they wouldn't even let me ask a question about bagging the item the way I wanted, they just barked at me 10 MOH MINUH!!!!

I just gave up and left. Not even worth attempting to eat here

If you cant even talk to your customers on a basic level, you dont deserve us

So first off, my wife and I came here since we were in the area and assumed it was affiliated with HOKKAIDO in Summerville but we were very mistaken and realized they are not. These are 2 totally different places.

So I will echo everyone else with the complaints about the service and how you're treated when trying to get take out or dine in. The only good news is the lady/hostess with the glasses is equally rude and snarky with everyone so at least you can rest easy knowing it's not just you or personal lol. All jokes aside, she really needs someone to teach her basic customer service skills and how to speak to people. She is very aggressive and comes off very rude and flat out mean. To her she may not think that and I am giving her the benefit of the doubt here because she really does lay it on really thick. It's sad too because the sushi, Hibachi, and food here is actually good hence the 3 stars. We dined in and the place was decently clean and looked okay but it was dead and empty and I can only assume it's from all of the negative reviews about the customer service. I honestly don't foresee this place lasting too much longer if she doesn't either get help or get better training on how to speak and interact with customers and I am just talking about the mere basics here of customer service nothing else.

Atmosphere: 1

Food: 5

Service: 1

The hostess made it seem like it was a hassle to do her basic tasks. The restaurant should check this behavior as this is the first impression for the customers.

Atmosphere: 3

Food: 4

Service: 1

Stopped in for a quick lunch special before a baseball game. Fast and *efficient* service, great deal for 3 rolls at $18 and change after tax. We got the Salmon Avocado, Spicy Tuna and Boston Roll. The salmon was a hefty portion of fish and all three were overall great. Would definitely stop back in!

Atmosphere: 4

Food: 5

Service: 5

The lady on the cash next time try to be nice

Service: 1

Order a takeout order an hour before closing ( which is rude for anyone out there who has never worked a food service job in their life) and Ada checked me out, she was extremely overly nice and kind. Need more people like her working with customers. Great food. Great place. Amazing service, thank you Ada.

Atmosphere: 5

Food: 5

Service: 5

Uber Eats. The salmon roll was definitely impressive with the amount of fish that they give you and the calamari was different but good.

Food: 5

Very bad

Atmosphere: 1

Food: 1

Service: 1

Rude server, terrible food, couldn’t split the bill for us and made one of us pay for it all for 6 people. Please don’t go.

Atmosphere: 1

Food: 1

Service: 1

Terrible service food is mediocre at best way too expensive for the quality of food didn’t tell us I couldn’t split checks before we ordered an abs and automatic gratuity on the bill so service lacks tremendously because they know they’re already getting a tip stay far far far away from this place if you want a good experience

Atmosphere: 1

Food: 2

Service: 1

It’s the best takeout hibachi that I’ve had in Charleston, we get the filet hibachi meal and gyoza at least once a month, it seems to be much higher quality than the competition.

Atmosphere: 5

Food: 5

Service: 5

Great lunch spot, spicy rolls are actually spicy. Good rice.

Atmosphere: 5

Food: 5

Service: 5

Incredible food and service. Very nice employees that are extremely hospitable. Best sushi in town.

Atmosphere: 5

Food: 5

Service: 5

this was absolutely the worst sushi i’ve had in my life. I ubereats it, and the fish had gone completely bad. i picked the fish out of every single roll and even after doing that i ate 2 bites and wasn’t even going to
chance it.

Food: 1