Thankful for the workers who bring me my sandwhich while i’m at work!!
Atmosphere: 5
Food: 5
Service: 5
Liz Pike
Full 5 stars simply for Tamekia. I ordered on the app for delivery. She called and said they don't have a delivery driver, but she would drop my order off for me.
She didn't have to do that at all, but she went so far above and beyond. Our girl needs a bonus or a raise! I am so appreciative of her service.
Atmosphere: 5
Food: 5
Service: 5
Alex Collins
We had a mix up with an order and the owner ended up delivering it to the hospital after we had our little girl . And didn’t charge us. Want a gentleman he was . Amazing service
Atmosphere: 5
Food: 5
Service: 5
Matt Moore
Antoinette made an excellent sandwich. It exceeded expectations and was exceptional! Antoinette gets 5 stars!
Atmosphere: 5
Food: 5
Service: 5
David Michaux
Tony and the team crush it
Atmosphere: 5
Food: 5
Service: 5
Michael Gasser
The hot beef exceeds expectations. They put horseradish on this bad boy. Justifies my full approval.
-Hot Beef Mike
Atmosphere: 5
Food: 5
Service: 5
D'Angelo Palmer
Scott is the best!!! He is courteous and fast. He makes the best sandwiches! The service he provides is A+++++++++ Thank you.
Atmosphere: 5
Food: 5
Service: 5
Kyle Simmons
Went there to pick up my food for takeout and they said the order was taken by someone else and refused to remake the order. Needless to say I never got my Jimmy John’s Sandwich.
Service: 1
Anita Barnes
Best sandwich ever
Marat Storm
I’ve visited the Jimmy John’s location at 99 Westedge St Suite 1500, Charleston, SC 29403 twice, hoping the first bad experience was just an off day. Unfortunately, the second visit confirmed that this location consistently fails to meet even the most basic standards.
During my first visit, the service was painfully slow, and the staff were outright rude. The sandwiches were poorly assembled, cold, and unappetizing. I decided to give them another chance, but the second experience was no better. The same unprofessional behavior from the staff and the same low-quality food.
This isn’t just a one-off issue — it’s clearly a problem with management and overall operations at this location. If I were the owner, I’d seriously consider replacing the entire team.
If you’re looking for a Jimmy John’s experience that lives up to the brand’s reputation, I highly recommend the location at 7565 Rivers Ave D, North Charleston, SC. The staff there are friendly, efficient, and the sandwiches are fresh, flavorful, and perfectly made.
As for the Westedge St location, save yourself the disappointment and go somewhere else. It’s not worth your time, money, or appetite.
No idea if food would have been good. Delivery order was canceled with no reason. Will not answer the phone. Never again!
Service: 1
Chris Conjurski
Whoever the franchise owner is of the downtown, Jimmy John's are is terrible. Not sure if it's the same person who owns both, but I think the one closed and this one has to be not far behind, There's never a delivery driver. The orders are never right and now they're closed at 530 on a Wednesday. Why open a franchise if you're not gonna run it? Lack of real management. And it's a wonder why places like chicken fil a are jam packed when the food isn't any better. If you want to run it into the ground just sell it to me.
Atmosphere: 1
Food: 3
Service: 1
Joe Mungo
Was greeted as we walked in by the employees. We placed an order. And it was finished even before we payed for it. The food was good, and the ingredients were fresh. We dined in, it is a small location with a few tables, but was clean. There is a handicapped ramp, which was useful for my fiancé's walker. Overall hood experience. Will go again if in the area in the future.
Wheelchair accessibility: Yes handicapped ramp in front.
Atmosphere: 5
Food: 5
Service: 5
Tacora Wine
Very rarely do I write bad reviews but this has to be done. Ordered "lunch" on 7/23. When I opened my "wrap" I notice it was MAJORITY lettuce (I ordered the J.J.B.L.T). I immediately called the store requesting to speak with the manager. Spoke to one the employees & explained the situation. He looks up my order. The first explanation I was given "we're training new staff and we had a lunch rush"....blah, blah. I told him that I wanted a refund cause what I paid for was not what I received. He explains that he'll get in touch with the owner & he/she will reach out...did not happen. Next day, I called again. Spoke to a different employee who claimed to know what was what. I again asked about potentially getting a refund. He goes on to say HE was the one that made my wrap & he REMEMBERS putting 6 slices of bacon on there (mind you I took a picture of it). I politely told him he must be referring to ANOTHER customer's wrap because there was not 6 slices on it. My wrap was mainly lettuce, a slice of tomato, & A SMIDGE of bacon. He goes on to say that they could give me a credit towards another sandwich which I refused. My order was bogus and I highly doubt y'all would get the "credited" one right! I did tell him I took a picture and at first he wanted to see it then changed his mind. I'm big on reviews but sadly I did not read the ones for this location first.....you live & learn. ACCOUNTABILITY! I guess that's not something this establishment cares about seeing that so many other customers have made similar complaints & get them brushed off. 0 out 0-WOULD NOT RECOMMEND!
CourtneyCourtney
If you want horrible food with Horrible customer service this is your place .. Michelle is the WORST thing that could’ve happened for this store. I posted a video on Tik Tok where she is using profanity in front of customers and blatantly being disrespectful!!
Thankful for the workers who bring me my sandwhich while i’m at work!!
Atmosphere: 5
Food: 5
Service: 5
Full 5 stars simply for Tamekia. I ordered on the app for delivery. She called and said they don't have a delivery driver, but she would drop my order off for me.
She didn't have to do that at all, but she went so far above and beyond. Our girl needs a bonus or a raise! I am so appreciative of her service.
Atmosphere: 5
Food: 5
Service: 5
We had a mix up with an order and the owner ended up delivering it to the hospital after we had our little girl . And didn’t charge us. Want a gentleman he was . Amazing service
Atmosphere: 5
Food: 5
Service: 5
Antoinette made an excellent sandwich. It exceeded expectations and was exceptional! Antoinette gets 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Tony and the team crush it
Atmosphere: 5
Food: 5
Service: 5
The hot beef exceeds expectations. They put horseradish on this bad boy. Justifies my full approval.
-Hot Beef Mike
Atmosphere: 5
Food: 5
Service: 5
Scott is the best!!! He is courteous and fast. He makes the best sandwiches! The service he provides is A+++++++++ Thank you.
Atmosphere: 5
Food: 5
Service: 5
Went there to pick up my food for takeout and they said the order was taken by someone else and refused to remake the order. Needless to say I never got my Jimmy John’s Sandwich.
Service: 1
Best sandwich ever
I’ve visited the Jimmy John’s location at 99 Westedge St Suite 1500, Charleston, SC 29403 twice, hoping the first bad experience was just an off day. Unfortunately, the second visit confirmed that this location consistently fails to meet even the most basic standards.
During my first visit, the service was painfully slow, and the staff were outright rude. The sandwiches were poorly assembled, cold, and unappetizing. I decided to give them another chance, but the second experience was no better. The same unprofessional behavior from the staff and the same low-quality food.
This isn’t just a one-off issue — it’s clearly a problem with management and overall operations at this location. If I were the owner, I’d seriously consider replacing the entire team.
If you’re looking for a Jimmy John’s experience that lives up to the brand’s reputation, I highly recommend the location at 7565 Rivers Ave D, North Charleston, SC. The staff there are friendly, efficient, and the sandwiches are fresh, flavorful, and perfectly made.
As for the Westedge St location, save yourself the disappointment and go somewhere else. It’s not worth your time, money, or appetite.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No idea if food would have been good. Delivery order was canceled with no reason. Will not answer the phone. Never again!
Service: 1
Whoever the franchise owner is of the downtown, Jimmy John's are is terrible. Not sure if it's the same person who owns both, but I think the one closed and this one has to be not far behind, There's never a delivery driver. The orders are never right and now they're closed at 530 on a Wednesday. Why open a franchise if you're not gonna run it? Lack of real management. And it's a wonder why places like chicken fil a are jam packed when the food isn't any better. If you want to run it into the ground just sell it to me.
Atmosphere: 1
Food: 3
Service: 1
Was greeted as we walked in by the employees. We placed an order. And it was finished even before we payed for it. The food was good, and the ingredients were fresh. We dined in, it is a small location with a few tables, but was clean. There is a handicapped ramp, which was useful for my fiancé's walker. Overall hood experience. Will go again if in the area in the future.
Wheelchair accessibility: Yes handicapped ramp in front.
Atmosphere: 5
Food: 5
Service: 5
Very rarely do I write bad reviews but this has to be done. Ordered "lunch" on 7/23. When I opened my "wrap" I notice it was MAJORITY lettuce (I ordered the J.J.B.L.T). I immediately called the store requesting to speak with the manager. Spoke to one the employees & explained the situation. He looks up my order. The first explanation I was given "we're training new staff and we had a lunch rush"....blah, blah. I told him that I wanted a refund cause what I paid for was not what I received. He explains that he'll get in touch with the owner & he/she will reach out...did not happen. Next day, I called again. Spoke to a different employee who claimed to know what was what. I again asked about potentially getting a refund. He goes on to say HE was the one that made my wrap & he REMEMBERS putting 6 slices of bacon on there (mind you I took a picture of it). I politely told him he must be referring to ANOTHER customer's wrap because there was not 6 slices on it. My wrap was mainly lettuce, a slice of tomato, & A SMIDGE of bacon. He goes on to say that they could give me a credit towards another sandwich which I refused. My order was bogus and I highly doubt y'all would get the "credited" one right! I did tell him I took a picture and at first he wanted to see it then changed his mind. I'm big on reviews but sadly I did not read the ones for this location first.....you live & learn. ACCOUNTABILITY! I guess that's not something this establishment cares about seeing that so many other customers have made similar complaints & get them brushed off. 0 out 0-WOULD NOT RECOMMEND!
If you want horrible food with Horrible customer service this is your place .. Michelle is the WORST thing that could’ve happened for this store. I posted a video on Tik Tok where she is using profanity in front of customers and blatantly being disrespectful!!
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