Sadly the customer service has fallen below, even decent standards. I took guest from out of town on Jan 23, 7pm reservations. Surely the establishment recognizes this based upon reviews either good or bad, with no comment back on social media. We were seated, venue was half occupied, waited well over five minutes for our waitress, we had already went to the salsa bar, finally she shows, we ask for waters, chips, and a margarita pitcher. Well the waters took a while, snagged a server for the chips, which he immediately got for us, waitress stops by we order our meals and ask for more chips, simple orders from the menu, fajitas, the special and chicken. My wife inquires about the margaritas, oh its coming were told. A few minutes pass, waitress comes back, hey umm were out of the special, my gueat orders something else. I inquire hey can we get the chips please and where's the margaritas, oh it's backed up, it's coming. Now we grow impatient and see the table besides us is having issues as well. Once again I reached out to the server, hey man hate to bother, can you get us some chips, sure man no problem, he was back in a minute or two. Our meals arrive, yep still no margaritas, we inquire and I said just cancel the pitcher of margaritas, shes like umm Im sorry, are you sure , we say yes and we begin to eat. Guess what no tortillas for the fajitas, we wait and wait, finally she comes back, hey we are going to comp the pitcher, we refused several times and say we need tortillas for our meal. She says oh, let me get those and im getting you the pitcher, okay whatever. We all just look at one another, after a few minutes we get the tortillas and she brings three glasses of margaritas, we just laughed, at this point we gave up,.We finished our meals and made our way out. Our waitress was a ghost, never asked how is it or how was it, at one point we got the ole eye roll, when we asked for more water, with our meals. Anyways, doubt we will ever be back, too many great restaurants in Charleston, with great service. For the record, I sent an email to management first before my review, called three days after our dinner to voice our expierence with the manager on duty. Shared all of our negative touch points, she stated she would get back with me as of this review February 3rd, its been crickets. 😔 😟
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Smoked Brisket Enchiladas
Mike Walsh
After a previous visit I probably would have rated this place 4/5. This time not so much. I do like their salsa bar to go with the chips served. We both had posole which was quite good, but had asked that it come out before we shared the Christmas burrito. That didn't happen. They came out simultaneously. And even then the burrito was luke warm and really not very tasty. Last visit I had the brisket enchilada which was much better. Menu is actually pretty small. Beer and wine choices were adequate. Ambiance nice for a Tex Mex place. Not sure if we'll try again.
Atmosphere: 4
Food: 3
Service: 4
Brian Lee
Great food! Great staff!!!
Atmosphere: 5
Food: 5
Service: 5
Julie Smith
Horrible service! Horrible food! We went into the restaurant last night, Tuesday, January 20, 2026. From the moment our group walked into the restaurant everything seemed off. There were a total of six in our party. We stood there for about 15 minutes at the bar while we were waiting for our table. Half of the restaurant was empty. It wasn’t crowded, but the hostess was told not to open another section up. After that, we headed to the bar and the bartender acted as though we were an inconvenience. We finally had to ask a bus boy to please get her so we could have a cocktail before dinner. When she arrived back to where we were sitting at the end of the bar she was clearly annoyed. I ordered a beer and she didn’t bother to ask me if I wanted a glass. She just plopped the beer can down and walked away. I was extremely nice to her hoping she would be more attentive, but that didn’t appeal to her senses either. When our table was ready we perused the menu and ordered. Our waitress was very kind and sweet I must say. Once our food arrived, it was barely warm (more lukewarm) and one of the dishes didn’t have chicken on the chicken Caesar salad. When this was brought to the attention of the waitress she brought back a plate with three tiny slices of chicken on it. We do t blame her as she isn’t the chef. Unacceptable! When management was called to the table, the woman who was managing the restaurant argued with the gentleman in our group about the situation. There was more, but I must say we will never go back to this restaurant! Save your money and look elsewhere. My entire career was based on management and I was horrified by this establishment. Honestly, one star is too high for their service and food. J. Smith, Charleston
Suzanne Wistrick
The creative menu, over-the-top service, and delicious meal exceeded our expectations. No doubt we'll be back.
Atmosphere: 5
Food: 5
Service: 5
Christopher Zoukis
Terrific drinks and food; great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
standingpipe
Great place. Have had lunch menu and dinner menus. Good stuff. Lunch menu beef fajitas is the best! Great service and food. Thank you.
A poor substitute for Lewis BBQ, the food is slightly better than your average Mexican restaurant, but nothing amazing, especially for the price. The service was incredibly disappointing, slow, inattentive, and borderline rude. They're clearly understaffed, and the staff they do have need some training and proper hospitality management.
Atmosphere: 5
Food: 3
Service: 1
Hank Washington
This restaurant has been struggling for some time. The staff is consistently kind, professional, and doing their best, but they’re clearly stretched far too thin. Servers here look overwhelmed which makes the overall experience stressful rather than enjoyable. Prices are going up but portions are smaller, staff discomfort is noticeable to even my ten year old and the restaurant feels increasingly disorganized. I don’t want anyone to get in trouble here, coming from a place of food and bev in my past it’s clear it’s a management issue. My server said she had the entire section to herself, it’s hard to not feel bad these days for food service workers
Love Rancho Lewis! Been coming here for a long time and it keeps getting better. Staff is extremely kind/welcoming and they are accommodating of both big and small groups. Worth the trip from Summerville whenever we are downtown!
Atmosphere: 5
Food: 5
Service: 5
Scott Kelley
Take your BBQ + Mexican = tasty treat. Really enjoyed Rancho Lewis. The service was quick and helpful. Highly recommend for something different in Charleston.
Atmosphere: 4
Food: 5
Service: 5
Chris Goebel
They have a really solid happy hour selection. We ordered a mix of dishes from the happy hour menu and regular menu. Cocktails and food were ok, nothing exceptional flavor wise.
Atmosphere: 5
Food: 3
Service: 5
Mary Frances Watford
Savannah P was an excellent server! Her section was very busy, but she was professional and accommodating on our date night. We love Rancho Lewis for its consistently excellent food and service! To be honest—the margs are hit or miss. But there is DEFINITELY tequila in them, so not so bad! Love bringing guests or having nights out here! Worth a visit!
Atmosphere: 5
Food: 5
Service: 5
Rob Crawford
Food is incredible. The chips are completely made from scratch and are unlike anything you've ever had. Highly recommended this place!
Sadly the customer service has fallen below, even decent standards. I took guest from out of town on Jan 23, 7pm reservations. Surely the establishment recognizes this based upon reviews either good or bad, with no comment back on social media. We were seated, venue was half occupied, waited well over five minutes for our waitress, we had already went to the salsa bar, finally she shows, we ask for waters, chips, and a margarita pitcher. Well the waters took a while, snagged a server for the chips, which he immediately got for us, waitress stops by we order our meals and ask for more chips, simple orders from the menu, fajitas, the special and chicken. My wife inquires about the margaritas, oh its coming were told. A few minutes pass, waitress comes back, hey umm were out of the special, my gueat orders something else. I inquire hey can we get the chips please and where's the margaritas, oh it's backed up, it's coming. Now we grow impatient and see the table besides us is having issues as well. Once again I reached out to the server, hey man hate to bother, can you get us some chips, sure man no problem, he was back in a minute or two. Our meals arrive, yep still no margaritas, we inquire and I said just cancel the pitcher of margaritas, shes like umm Im sorry, are you sure , we say yes and we begin to eat. Guess what no tortillas for the fajitas, we wait and wait, finally she comes back, hey we are going to comp the pitcher, we refused several times and say we need tortillas for our meal. She says oh, let me get those and im getting you the pitcher, okay whatever. We all just look at one another, after a few minutes we get the tortillas and she brings three glasses of margaritas, we just laughed, at this point we gave up,.We finished our meals and made our way out. Our waitress was a ghost, never asked how is it or how was it, at one point we got the ole eye roll, when we asked for more water, with our meals. Anyways, doubt we will ever be back, too many great restaurants in Charleston, with great service. For the record, I sent an email to management first before my review, called three days after our dinner to voice our expierence with the manager on duty. Shared all of our negative touch points, she stated she would get back with me as of this review February 3rd, its been crickets. 😔 😟
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Smoked Brisket Enchiladas
After a previous visit I probably would have rated this place 4/5. This time not so much. I do like their salsa bar to go with the chips served. We both had posole which was quite good, but had asked that it come out before we shared the Christmas burrito. That didn't happen. They came out simultaneously. And even then the burrito was luke warm and really not very tasty. Last visit I had the brisket enchilada which was much better. Menu is actually pretty small. Beer and wine choices were adequate. Ambiance nice for a Tex Mex place. Not sure if we'll try again.
Atmosphere: 4
Food: 3
Service: 4
Great food! Great staff!!!
Atmosphere: 5
Food: 5
Service: 5
Horrible service! Horrible food! We went into the restaurant last night, Tuesday, January 20, 2026. From the moment our group walked into the restaurant everything seemed off. There were a total of six in our party. We stood there for about 15 minutes at the bar while we were waiting for our table. Half of the restaurant was empty. It wasn’t crowded, but the hostess was told not to open another section up. After that, we headed to the bar and the bartender acted as though we were an inconvenience. We finally had to ask a bus boy to please get her so we could have a cocktail before dinner. When she arrived back to where we were sitting at the end of the bar she was clearly annoyed. I ordered a beer and she didn’t bother to ask me if I wanted a glass. She just plopped the beer can down and walked away. I was extremely nice to her hoping she would be more attentive, but that didn’t appeal to her senses either. When our table was ready we perused the menu and ordered. Our waitress was very kind and sweet I must say. Once our food arrived, it was barely warm (more lukewarm) and one of the dishes didn’t have chicken on the chicken Caesar salad. When this was brought to the attention of the waitress she brought back a plate with three tiny slices of chicken on it. We do t blame her as she isn’t the chef. Unacceptable! When management was called to the table, the woman who was managing the restaurant argued with the gentleman in our group about the situation. There was more, but I must say we will never go back to this restaurant! Save your money and look elsewhere. My entire career was based on management and I was horrified by this establishment. Honestly, one star is too high for their service and food.
J. Smith, Charleston
The creative menu, over-the-top service, and delicious meal exceeded our expectations. No doubt we'll be back.
Atmosphere: 5
Food: 5
Service: 5
Terrific drinks and food; great atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Great place. Have had lunch menu and dinner menus. Good stuff. Lunch menu beef fajitas is the best! Great service and food. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Fresh food and margaritas were amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Fajitas, Chicken Fajitas
A poor substitute for Lewis BBQ, the food is slightly better than your average Mexican restaurant, but nothing amazing, especially for the price. The service was incredibly disappointing, slow, inattentive, and borderline rude. They're clearly understaffed, and the staff they do have need some training and proper hospitality management.
Atmosphere: 5
Food: 3
Service: 1
This restaurant has been struggling for some time. The staff is consistently kind, professional, and doing their best, but they’re clearly stretched far too thin. Servers here look overwhelmed which makes the overall experience stressful rather than enjoyable.
Prices are going up but portions are smaller, staff discomfort is noticeable to even my ten year old and the restaurant feels increasingly disorganized. I don’t want anyone to get in trouble here, coming from a place of food and bev in my past it’s clear it’s a management issue. My server said she had the entire section to herself, it’s hard to not feel bad these days for food service workers
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
Love Rancho Lewis! Been coming here for a long time and it keeps getting better. Staff is extremely kind/welcoming and they are accommodating of both big and small groups. Worth the trip from Summerville whenever we are downtown!
Atmosphere: 5
Food: 5
Service: 5
Take your BBQ + Mexican = tasty treat. Really enjoyed Rancho Lewis. The service was quick and helpful. Highly recommend for something different in Charleston.
Atmosphere: 4
Food: 5
Service: 5
They have a really solid happy hour selection. We ordered a mix of dishes from the happy hour menu and regular menu. Cocktails and food were ok, nothing exceptional flavor wise.
Atmosphere: 5
Food: 3
Service: 5
Savannah P was an excellent server! Her section was very busy, but she was professional and accommodating on our date night. We love Rancho Lewis for its consistently excellent food and service! To be honest—the margs are hit or miss. But there is DEFINITELY tequila in them, so not so bad! Love bringing guests or having nights out here! Worth a visit!
Atmosphere: 5
Food: 5
Service: 5
Food is incredible. The chips are completely made from scratch and are unlike anything you've ever had. Highly recommended this place!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Christmas Burrito
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