Ordered to go food and literally took 30 minutes for one sandwich and one soup. The quality is good but not worth the long wait
Atmosphere: 4
Food: 4
Service: 2
Scott Turner
My son attends college in Charleston and I was born and raised in SC. My family & I have been visiting Charleston forever and it’s a Foodie paradise. We are always looking for places off the beaten path that locals live so we tried M&M, which my son has had before. I had the Big Boss Breakfast- “Housemade biscuit smothered in Storey Farms sausage gravy served with two eggs any style, choice of bacon, sausage or city ham and hashbrowns” I was severely disappointed for a $15 basic breakfast platter that other diners kill everyday. I don’t mind paying $15 for a breakfast platter but it better be on point and this was NOT. My over easy eggs were under cooked and actually made me sick to my stomach. Over easy means gently cooked, not partially raw. The sausage gravy was horrible. 1- sausage gravy usually contains lots of chunky sausage- mine contained hardly any sausage at all. 2- the “gravy” was broken- which means the sausage fat separated from the milk/cream added to make the gravy because the cook didn’t make a proper roux and cook the flour out & then add milk/cream. And the amount of gravy was very minimal for $15 like they ran out of gravy. The biscuits, bacon and hashbrowns were on point. The house coffee was bitter and not very good. Only 1 register for such a busy place is not enough & the layout can be quite confusing. Overall I was very disappointed, I expect much better in Charleston!
Atmosphere: 2
Food: 2
Service: 2
Roland Carpenter
I have eaten here at least six times and four out of six times my order has been missing ingredients. Their quality control is terrible and not to mention. Their prices are high for what they are serving. $18 for a cheeseburger and no sides is ridiculous. I will not eat there again.
Atmosphere: 4
Food: 2
Service: 3
Paramvir Bhangu
Good food and atmosphere
Atmosphere: 5
Food: 5
Brie Tesneary
Really wonderful food and the breakfast is to die for . I liked the gravy. I haven’t tried the coffee . I didnt really enjoy that all the tables were taken by laptops and not a single dish of food . Just business meetings and loud talking . This place is so unique and wonderful. It would be sooooo much better to embrace the wonderful food and the atmosphere if maybe people didn’t have full blown meetings and take up the areas for locals to enjoy the amazing food and what the place has to offer. I definitely loved the food . I want to come back and maybe have a chair for my daughter to sit in and maybe a more comfortable environment not so office work vibe .
Atmosphere: 4
Food: 5
Service: 5
Sarah Hudock-Jeffrey
I am a food and bev worker myself and I don’t normally leave negative reviews, but I was astounded by the rudeness I experienced at Mercantile and Mash today. After leaving my barista shift, I went to get lunch with my mother. She ordered an online pick up order and we didn’t know how to pick it up, so I went to ask the two employees that were chatting to each other and seemingly not busy where I should pick it up. I politely asked “excuse me” and the female brunette employee turned around and said “what?!” in an angry, abrasive tone. I then asked my question and she directed us to the pickup area. Also, we wanted to buy a couple of water bottles from the grab and go and there was a very long line for the food and coffee drinks, so my mom asked if we could check out with her since there was a cash register at her station. She rudely said we had to wait in line and pointed to the busy area and didn’t explain how we would procure some cups of water. We decided to take it to-go and leave because we were appalled at the negative environment. Also, my mom’s quinoa bowl was supposed to come with pesto, but there was no pesto on the bowl and it was very dry and not seasoned at all, and it cost like $20. Overall, I’m incredibly disappointed and am making this post in hopes that some changes will be made to the service, because I previously have always had great experiences at Merc and Mash. As a barista myself and someone who’s worked in food and bev for 8 years, I understand that everyone has off days, but there is no excuse for taking out your negative emotions on paying, polite customers.
Atmosphere: 1
Food: 3
Service: 1
Gabriel Singleton
The young lady at the counter brown hair ponytail attitude is not good 3rd and last time there. I gave in 2 more chances but No Thanks!
Sara C
I have ordered custom cakes from here for years. This last experience with a disappointment. I asked to make an addition to my order, and I was told point-blank I could not do so because it was less than 48 hours before. Which I understand, but I would’ve expected a little bit more of a problem-solving attitude as they routinely keep extra cakes in their case to sell. So perhaps an offer to reserve one of those? Or an offer to slightly customize one of the case cakes with a birthday message? Then when I picked up my cakes that I had Ordered the individual assisting me was very short, and when I asked to look at the cakes to make sure that my order was correct, she literally just left and disappeared, and I could not see her in the entire restaurant. I thought that was extraordinarily strange. By the cakes are fine they’re plenty of places to get cakes in Charleston South Carolina and I’ll look for one that has better service next time.
Atmosphere: 3
Food: 4
Service: 1
Jacob Dugal
If I could give this place a higher rating I would. The food and atmosphere is incredible!!
Atmosphere: 5
Food: 5
Service: 5
Alexandria Currah
Friendly staff, fabulous food, charming atmosphere! We're from Canada, but we will 100% be back when we visit the city again. #localartisan
Great spot! I was looking for a coffee shop where I could study and this place was perfect. Lots of space to find a spot to work/study. Added bonus, the food was really good! Burger had pimento cheese, bacon, jam and pickles - it was spot on. The Caesar salad dressing was super light. Will definitely return in the future.
Atmosphere: 5
Food: 5
Service: 5
LeAnne Speece
My husband and I had brunch here when we were visiting from Charlotte, and he still talks about wanting to drive 3.5 hours back just to get the chicken and waffles again. 10/10 would recommend we will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Heidi Bauer
Smooth coffee, housemade syrups, fun ambiance. Highly recommend!
Ordered to go food and literally took 30 minutes for one sandwich and one soup. The quality is good but not worth the long wait
Atmosphere: 4
Food: 4
Service: 2
My son attends college in Charleston and I was born and raised in SC. My family & I have been visiting Charleston forever and it’s a Foodie paradise. We are always looking for places off the beaten path that locals live so we tried M&M, which my son has had before.
I had the Big Boss Breakfast-
“Housemade biscuit smothered in Storey Farms sausage gravy served with two eggs any style, choice of bacon, sausage or city ham and hashbrowns”
I was severely disappointed for a $15 basic breakfast platter that other diners kill everyday. I don’t mind paying $15 for a breakfast platter but it better be on point and this was NOT.
My over easy eggs were under cooked and actually made me sick to my stomach. Over easy means gently cooked, not partially raw.
The sausage gravy was horrible.
1- sausage gravy usually contains lots of chunky sausage- mine contained hardly any sausage at all.
2- the “gravy” was broken- which means the sausage fat separated from the milk/cream added to make the gravy because the cook didn’t make a proper roux and cook the flour out & then add milk/cream. And the amount of gravy was very minimal for $15 like they ran out of gravy.
The biscuits, bacon and hashbrowns were on point.
The house coffee was bitter and not very good.
Only 1 register for such a busy place is not enough & the layout can be quite confusing.
Overall I was very disappointed, I expect much better in Charleston!
Atmosphere: 2
Food: 2
Service: 2
I have eaten here at least six times and four out of six times my order has been missing ingredients. Their quality control is terrible and not to mention. Their prices are high for what they are serving. $18 for a cheeseburger and no sides is ridiculous. I will not eat there again.
Atmosphere: 4
Food: 2
Service: 3
Good food and atmosphere
Atmosphere: 5
Food: 5
Really wonderful food and the breakfast is to die for . I liked the gravy. I haven’t tried the coffee . I didnt really enjoy that all the tables were taken by laptops and not a single dish of food . Just business meetings and loud talking . This place is so unique and wonderful. It would be sooooo much better to embrace the wonderful food and the atmosphere if maybe people didn’t have full blown meetings and take up the areas for locals to enjoy the amazing food and what the place has to offer. I definitely loved the food . I want to come back and maybe have a chair for my daughter to sit in and maybe a more comfortable environment not so office work vibe .
Atmosphere: 4
Food: 5
Service: 5
I am a food and bev worker myself and I don’t normally leave negative reviews, but I was astounded by the rudeness I experienced at Mercantile and Mash today. After leaving my barista shift, I went to get lunch with my mother. She ordered an online pick up order and we didn’t know how to pick it up, so I went to ask the two employees that were chatting to each other and seemingly not busy where I should pick it up. I politely asked “excuse me” and the female brunette employee turned around and said “what?!” in an angry, abrasive tone. I then asked my question and she directed us to the pickup area. Also, we wanted to buy a couple of water bottles from the grab and go and there was a very long line for the food and coffee drinks, so my mom asked if we could check out with her since there was a cash register at her station. She rudely said we had to wait in line and pointed to the busy area and didn’t explain how we would procure some cups of water. We decided to take it to-go and leave because we were appalled at the negative environment. Also, my mom’s quinoa bowl was supposed to come with pesto, but there was no pesto on the bowl and it was very dry and not seasoned at all, and it cost like $20. Overall, I’m incredibly disappointed and am making this post in hopes that some changes will be made to the service, because I previously have always had great experiences at Merc and Mash. As a barista myself and someone who’s worked in food and bev for 8 years, I understand that everyone has off days, but there is no excuse for taking out your negative emotions on paying, polite customers.
Atmosphere: 1
Food: 3
Service: 1
The young lady at the counter brown hair ponytail attitude is not good 3rd and last time there. I gave in 2 more chances but No Thanks!
I have ordered custom cakes from here for years. This last experience with a disappointment. I asked to make an addition to my order, and I was told point-blank I could not do so because it was less than 48 hours before. Which I understand, but I would’ve expected a little bit more of a problem-solving attitude as they routinely keep extra cakes in their case to sell. So perhaps an offer to reserve one of those? Or an offer to slightly customize one of the case cakes with a birthday message? Then when I picked up my cakes that I had Ordered the individual assisting me was very short, and when I asked to look at the cakes to make sure that my order was correct, she literally just left and disappeared, and I could not see her in the entire restaurant. I thought that was extraordinarily strange. By the cakes are fine they’re plenty of places to get cakes in Charleston South Carolina and I’ll look for one that has better service next time.
Atmosphere: 3
Food: 4
Service: 1
If I could give this place a higher rating I would. The food and atmosphere is incredible!!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, fabulous food, charming atmosphere! We're from Canada, but we will 100% be back when we visit the city again. #localartisan
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Mini farmers market on Sundays 👌
Great spot! I was looking for a coffee shop where I could study and this place was perfect. Lots of space to find a spot to work/study. Added bonus, the food was really good! Burger had pimento cheese, bacon, jam and pickles - it was spot on. The Caesar salad dressing was super light. Will definitely return in the future.
Atmosphere: 5
Food: 5
Service: 5
My husband and I had brunch here when we were visiting from Charlotte, and he still talks about wanting to drive 3.5 hours back just to get the chicken and waffles again. 10/10 would recommend we will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Smooth coffee, housemade syrups, fun ambiance. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Toast
Cool atmosphere and awesome food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Biscuit
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