The Living Room at The Dewberry

We are staying in the hotel and have loved a relaxed afternoon in the lounge. Service is 10 star. All the team are amazing and go above and beyond. If your looking a welcoming place to relax then look no further

Parking: There is a hotel valet service and I think street parking

Kid-friendliness: The cookies are amazing and fresh baked. It is an adult space but children are very welcome.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger

Looking for the perfect spot to unwind with a drink before dinner or a cozy date night? Look no further than this elegant hotel bar at the Dewberry. Their Old Fashioned is the stuff of legend (trust me, I've had my fair share!), and the live music on Saturdays adds the perfect touch of ambiance. With its intimate atmosphere and expertly crafted cocktails, this place is a must-visit for anyone seeking a sophisticated pre-dinner experience or a romantic evening.

Atmosphere: 5

Service: 5

Incredible cocktails, great food, and beautiful decor.

Atmosphere: 5

Food: 5

Service: 5

Great place to relax, have a coffee or drink and chill. We stayed for just the night, but would recommend to anyone!

Atmosphere: 5

Food: 5

Service: 5

Для любителей пить коктейли в лобби отеля. Коктейль был очень обычный. Поданый не в том стакане и не с тем льдомНо попкорн к коктейлю был очень хорошНе мой формат, вообшем

Atmosphere: 4

Food: 4

Service: 4

Service was spotty. I had one server that was terrible. Then we moved and had a another server that was amazing. Drinks were great. The food was disappointing at best

A friend is leaving for a job in Germany for a year, and my friends and I wanted to celebrate and have a little evening out to say good luck and see ya later the night before he leaves. I suggested the Living Room at the Dewberry because I’ve been in the past and knew it was a bar with a large area that could accommodate people coming and going.The night was super nice until people started to head out and we needed to start closing out checks. At that point, we were told by the cocktail waitress that she could only separate the check 4 ways. *confusion* I communicated that we weren’t all together (20ish people… who didn’t even all know eachother) and we could just close out individually. I ended up getting up to speak with her away from the group (since the live band set up literally 2 feet from my chair and I could barely hear myself think at this point) and she got her manager. The manager said that she could maybe do 6 ways because of ‘their system’, and that’s when I expressed that at no point had it been communicated we’d all be on the same check and if that were the case we would have all ordered another way as no one was prepared for those kinds of charges. 6 ways then magically became 8, and she said she’d see what she could do. I walked back over to our corner expecting her to follow-up, but after about 5 minutes I see the cocktail waitress going to talk with someone at the other end of the group. *more confusion* Turns out she was telling THEM that they could do 8 ways but they would all need to be evenly split charges. No one ever came to address it with me again and I’m fairly certain I was actually being avoided.One poor soul ended up volunteering as tribute and put the entire charge on her card and then we all spent upwards of half an hour going through 1 printed out itemized receipt to individually reimburse her.So, if you feel like whipping out your abacus and playing CPA for the evening, then by all means, consider the Living Room at the Dewberry. But if you just want to have a casual evening out where people can meet up, get a couple of drinks and maybe a little snacky snack, I highly suggest you go elsewhere.Incredibly poor communication. Incredibly poor customer service. The situation could have been remedied with super basic customer service training. Hiding behind ‘your system’ instead of taking the time to redo checks or allowing us to close out at the bar is so wild to me. It’s a POS system. Your system may max out on how many cards per transaction, but you can separate the transactions. You’re just choosing not to.As a business owner, I love a good policy as much as the next girl, but policies need to be communicated. If we all needed to pretend to not actually know eachother so we could close out our own tabs, then tell us from the start to pretend to be strangers…. who just happened to wander in and sit near eachother. Put it in your cocktail menu. On a placard. Projected on the ceiling. Have us sign a literal waiver before we order. Literally anywhere. Or, the easiest way IMO, is to have your employees trained on how to communicate policies with their actual human mouths to customers from the start.I know food and bev is tough out there, so this is mostly a reflection on the leadership at the Dewberry. They’re obviously more interested in profit over people. Projected ambiance over their customer’s actual experience.I’ve recommended this place to so many friends visiting from out of town and multiple local clients but had no idea this could be a potential outcome. So I won’t be doing that again. Overall, a really great evening turned incredibly frustrating because of a swift and disconcerting breakdown in basic customer service. Honestly embarrassed I suggested this place at all.

A friend is leaving for a job in Germany for a year, and my friends and I wanted to celebrate and have a little evening out to say good luck and see ya later the night before he leaves. I suggested the Living Room at the Dewberry because I’ve been in the past and knew it was a bar with a large area that could accommodate people coming and going.The night was super nice until people started to head out and we needed to start closing out checks. At that point, we were told by the cocktail waitress that she could only separate the check 4 ways. *confusion* I communicated that we weren’t all together (20ish people… who didn’t even all know eachother) and we could just close out individually. I ended up getting up to speak with her away from the group (since the live band set up literally 2 feet from my chair and I could barely hear myself think at this point) and she got her manager. The manager said that she could maybe do 6 ways because of ‘their system’, and that’s when I expressed that at no point had it been communicated we’d all be on the same check and if that were the case we would have all ordered another way as no one was prepared for those kinds of charges. 6 ways then magically became 8, and she said she’d see what she could do. I walked back over to our corner expecting her to follow-up, but after about 5 minutes I see the cocktail waitress going to talk with someone at the other end of the group. *more confusion* Turns out she was telling THEM that they could do 8 ways but they would all need to be evenly split charges. No one ever came to address it with me again and I’m fairly certain I was actually being avoided.One poor soul ended up volunteering as tribute and put the entire charge on her card and then we all spent upwards of half an hour going through 1 printed out itemized receipt to individually reimburse her.So, if you feel like whipping out your abacus and playing CPA for the evening, then by all means, consider the Living Room at the Dewberry. But if you just want to have a casual evening out where people can meet up, get a couple of drinks and maybe a little snacky snack, I highly suggest you go elsewhere.Incredibly poor communication. Incredibly poor customer service. The situation could have been remedied with super basic customer service training. Hiding behind ‘your system’ instead of taking the time to redo checks or allowing us to close out at the bar is so wild to me. It’s a POS system. Your system may max out on how many cards per transaction, but you can separate the transactions. You’re just choosing not to.As a business owner, I love a good policy as much as the next girl, but policies need to be communicated. If we all needed to pretend to not actually know eachother so we could close out our own tabs, then tell us from the start to pretend to be strangers…. who just happened to wander in and sit near eachother. Put it in your cocktail menu. On a placard. Projected on the ceiling. Have us sign a literal waiver before we order. Literally anywhere. Or, the easiest way IMO, is to have your employees trained on how to communicate policies with their actual human mouths to customers from the start.I know food and bev is tough out there, so this is mostly a reflection on the leadership at the Dewberry. They’re obviously more interested in profit over people. Projected ambiance over their customer’s actual experience.I’ve recommended this place to so many friends visiting from out of town and multiple local clients but had no idea this could be a potential outcome. So I won’t be doing that again. Overall, a really great evening turned incredibly frustrating because of a swift and disconcerting breakdown in basic customer service. Honestly embarrassed I suggested this place at all.

The Livingroom at The Dewberry is my go-to spot for a fantastic dining and hangout experience. The bar's beautiful ambiance, relaxing environment, and live music on Saturdays create the perfect setting for breakfast, dinner, or late-night drinks.The food is truly phenomenal, with the best vanilla latte and fresh daily pastries in the city. Chef Jenn's "From the Bakery" selection of three pastries is a must-try. Don't miss out on The Brass Bar's secret menu; the Sazerac is a personal recommendation.Having dined here numerous times, I can attest to the consistent excellence in service, food, and ambiance. The Livingroom at The Dewberry remains an outstanding choice for any occasion. Highly recommended!

Dietary restrictions: The staff at The Livingroom at The Dewberry is exceptionally helpful with dietary restrictions, ensuring a seamless and enjoyable dining experience for all patrons.

Parking: The Livingroom at The Dewberry offers convenient valet parking complemented by attentive bellhops, making your arrival and departure a seamless and enjoyable experience worth sharing with others.

Wheelchair accessibility: The Livingroom at The Dewberry is wheelchair accessible on the ground floor, ensuring a welcoming dining experience for all.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Smoked Chili Popcorn

Such a cool environment. Staff is super professional. This is yhe perfect spot for a date or upscale drinks.

Atmosphere: 5

Service: 5

Incredibly lovely bar in the first floor of the hotel. Very chic, great waitstaff, and the drinks were the best we got in Charleston, and some of the best cocktails we've ever had. We went to many rooftop bars on the trip but this one inside the hotel was by far everyone's favorite.

Atmosphere: 5

Food: 5

Service: 5

Prices dropped $2 for all number of my favorite drinks.

Atmosphere: 5

Food: 5

Service: 5

Start spreading the news! We aren’t leaving today! This place is number one, top of our list, king of the hill, top of the heap, a number one! If anyone who’s anyone wants to disappear into a world of class and sophistication then this is the place to do it. Consistency of what constitutes absolute perfection when it comes to all matters of restaurant dining and hotel service, “The Dewberry” is hidden gem. Its retro vibe charm and cool design is what its competitors wish they could encompass but sadly fall short on. This is an absolute standout, in fact it’s so good this is our second review just Incase you missed the first! The food is always on point, the staff are top notch, the management is superior quality. It is true that staff can make or break an establishment and we are pleased to share that we have claimed Lauren as our favourite wait staff, and dare we say friend. Kristen Schaefer; The Dewberry’s food and beverage manager is also a delight. We stand by our review wholeheartedly and with great love of our regular hang out.

Tommy and Abby were absolutely amazing!! They were so helpful our first night in Charleston. Sadly we didn't have time to go back but will definitely go again in our next trip!!

Atmosphere: 5

Service: 5

Elegant and peaceful atmosphere!!!

Atmosphere: 5

Food: 5

Service: 5