The food was fine, however I was expecting a lot more. I went for my birthday celebration June 14th and was so excited. They had a special of wagyu steak which I'm extremely familiar with and I ordered the special, however I'm one of those apparently extremely rare individuals from out of space who likes it medium, even a little past. What I got was literally 6 soft bloody, bloody red strips of meat for $85 I literally couldn't eat. I truly wish they'd just honored my request and made it the way I requested. I had to take it home and finish cooking it. The accoutrements for the steak were fabulous though! It was just me and my husband and the bill was $391 and I don't know WHERE at least $150 came from. I had the she crab soup which was fine, my husband had a small salad and asked them to add tomatoes which was apparently was an aghast suggestion from the look our waiter gave us. However my husband really enjoyed his snapper with the lime ginger butter. The sides we chose were whipped potatoes, and braised greens which were fine, but nothing extraordinary. The coconut cake was pretty good. Truthfully, I've been to some of the best restaurants across the country and was expecting a little bit more.
Parking: paid parking lot right down the street.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Pastries
Chris O'Neill
I cannot emphasize enough how fantastic this restaurant is. The food is phenominal, the drinks are amazing, the ambiance is relaxing. Bring it all together and you get a stellar experience.
Atmosphere: 5
Food: 5
Service: 5
nancy tuksaudom
First class dining experience. Somewhat Expensive.
Atmosphere: 5
Food: 5
Service: 5
H. O.
Our server was amazing, she was very attentive, friendly, and gave us recommendations for us during our travels to Charleston.
We got the brunch buffet and a mimosa and after 20% tip our bill was $200. For this price, the taste of the food could have been better. About 70% of the food was good, but the breakfast potatoes, egg bake, prime rib roast, and chicken apple sausage were all lacking. The roast and sausage were very dry and tough and the egg bake was flavorless and watery. The potatoes were lacking in flavor aside from drowning in rosemary. We had the crème brûlée and you can tell it had been sitting for a period of time as the Carmel used sugar crust was soggy, but the flavor was still delicious. The grits were also pretty bland in my opinion.
The bacon was amazing as well as the roasted pork shoulder. All of the pastries were delicious as well as the assorted jams. The individual pure maple syrup bottles were a nice and cute touch. They also had local honey comb which was delicious!
The restaurant itself is beautiful and the ambiance is 10/10!
Atmosphere: 5
Food: 4
Service: 5
Melissa Barrett
I was very disappointed in my experience at Palmetto Cafe for the 2023 holiday buffet. At $125 a person, I expected a nearly flawless experience, but that was not fulfilled. At arrival, we were seated and not asked if our seat was preferred (it was in a high-traffic area). I saw many others sat after us and they did not end up at the table that the host took them to, so it appeared to me a missed opportunity by the host to ensure a pleasant experience for many diners. Our table had just one knife and fork, whereas other set tables had 3 forks, a knife, and a spoon. I had to ask for cutlery and the waitress seemed bothered by my request. My mother was with me and she ordered a glass of cabernet, but the waitress brought something white and, when corrected, stated she thought my mom ordered white. I don't see any reason the waitress should have pointed that out since it was obvious she heard wrong and felt contentious. There were 4 food stations, but only plates at one of them-the meat station. So guests had to break in line at the meat station to get plates for the other 3 stations. There were no bowls for the soup, the first item on the sides station. When I asked the waitress for a bowl, she said there is not any soup. I informed her it was the first item on the sides station. She looked over to confirm what I had told her and then agreed to bring me a bowl. I gave her the opportunity (and hope) that she would notice we had no spoons. She did not. I had to ask for a spoon. Each time the waitress took our plates and cutlery, we had to ask for her to bring us more cutlery. All the food was room temperature since it was all sitting out-no sternos were used to keep the food warm/hot. The dessert bar and seafood station had no plates, so we had to get them from the meat station. To end the night, when we got the bill, it was red-stamped over the tip area with a note that said "GRATUITY INCLUDED," which I've never seen on a two-person table. So we had to pay 20% tip, which bothered me because I like the option to tip based on waitperson experience. After all, that is the whole point of the tip line-it's not required, but earned. The cauliflower soup was the best-tasting thing I could eat (vegan here) and my mom said the beef was good. So, I was not impressed and don't plan on referring locals or tourists who ask where to eat to Palmetto Cafe.
Many sides were labeled as gf, but none were labeled as vegan or vegetarian, so I felt limited in what I could choose. I already felt like an inconvenience to the waitress based on her responses when I asked for things noted in the previous response, so I did not ask. The green beans were good-cooked but still crunchy. All breads were room temp. Room temp biscuits are not yummy, btw. The dessert bar was pretty. The vegan trifle was good. I could tell it was coconut. It had the consistency of a cook egg white, which was not expected. The mushrooms and shallots were so cooked that I couldn't tell which was which. The mashed potatoes stuck onto the serving spoon and I saw children struggling to get the potatoes onto their plate. One child used their fingers to get the potatoes onto their plate-a sanitary violation.
Either lower the prices for the type of experience I had or do much better to ensure the cost of the event matches the experience. Have food warm/hot, assign someone to manage each station to look for those who need help, have questions, put plates and cutlery at all stations, label foods as gf and vegan (especially since that was advertised on the website), and it you are going to force a 20% tip, management should be ensuring wait staff is giving their top performance.
Atmosphere: 3
Food: 1
Service: 1
jamahria wyche
Alissa D Was so so amazing! Beautiful and professional, and made our experience so wonderful. She was so warm and friendly and we were wanting for nothing. We were visiting from out of town for a birthday and she was definitely one of the highlights!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pastries, Grits
Cas H
Our server was amazing, she was very attentive, friendly, and gave us recommendations for us during our travels to Charleston.
We got the brunch buffet and a mimosa and after 20% tip our bill was $200. For this price, the taste of the food could have been better. About 70% of the food was good, but the breakfast potatoes, egg bake, prime rib roast, and chicken apple sausage were all lacking. The roast and sausage were very dry and tough and the egg bake was flavorless and watery. The potatoes were lacking in flavor aside from drowning in rosemary. We had the crème brûlée and you can tell it had been sitting for a period of time as the Carmel used sugar crust was soggy, but the flavor was still delicious. The grits were also pretty bland in my opinion.
The bacon was amazing as well as the roasted pork shoulder. All of the pastries were delicious as well as the assorted jams. The individual pure maple syrup bottles were a nice and cute touch. They also had local honey comb which was delicious!
The restaurant itself is beautiful and the ambiance is 10/10!
Atmosphere: 5
Food: 4
Service: 5
Gene
Always enjoy visiting The Palmetto Cafe for lunch after visiting the local shops. We felt the need to write a review after our recent visit because our waiter John. He was so exceptional and went out of his way to treat our Mom special. He was warm, kind, friendly as if we knew each other or as if he was part of the family. Top notch service & a class act.
Atmosphere: 5
Food: 5
Service: 5
Kim Kolts
We live in Charleston and have had many great meals at both the Palmetto Cafe and Charleston Grill. Unfortunately today’s brunch was not one of them. We were shown promptly to our table as surprisingly not busy for noon on a Sunday. Then we sat, and sat and sat. From the time we started looking at our watch it was over 5 minutes until we were spoken to…not even any water poured. Our waiter finally came and was very pleasant. We decided on the brunch(unfortunately).For $65 per person I would expect more variety. No fruit except for hard, tasteless cantaloupe and honeydew. One salad of basically just romaine. Some potatoes and a squash medley. Had to ask for butter for the biscuit and the other pastry was very dry. The chef at the omelette station definitely needs more practice, as when he went to flip my omelette half of it ended up on the table where he was cooking. By that time I was over it. The food was a C at best.. When the waiter asked how things were I told him the best thing was the orange juice which was fresh and delicious. I have eaten wonderful brunches all over the world so imagine my surprise when the bill came and neither the orange juice nor coffee was included in the $ 65 price, Brunch for 2 without ANY alcohol was close to $200! For mediocre food at best we will not be returning as too many really wonderful restaurants in Charleston!
Atmosphere: 4
Food: 1
Service: 3
Hugh Huang
crab soup is a bit salty and shrimp grits is too sour. Service is good.
The steak and eggs were phenomenal. I was surprised when I looked at the menu at the $55 price point but the fish did not disappoint and was well worth the cost.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Eggs
Geoffrey Hatch
Great restaurant within The Charleston Place hotel. Luxurious. Great menu great variety . Our server Hal F was professional, helpful, courteous, and very helpful suggestion entrees. We actually ate on a day it poured rained outdoors . We shared a turkey club that was huge and we split it in half. We both had a strawberry smoothie. Delicious fresh. Highly recommend Located downtown. After lunch we walked took do shopping right there.
Atmosphere: 5
Food: 5
Service: 5
Dave MacLeod
Beautiful dining room. Spacious seating. Best for a long leisurely lunch after sightseeing and shopping. Wines by the glass solid. Ice tea garnished with peach slice a nice touch. Turkey club and salads nicely prepared.
Atmosphere: 5
Food: 4
Service: 4
John Vasily
Excellent pork chop! Every restaurant at Charleston Place Hotel has great meat and PC is no exception. Service was friendly and atmosphere was appropriate for the cafe-if looking for more luxe go to the Charleston Grill or Thoroughbred Club. Palmetto Cafe fit the bill for what we were looking for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Dekari Su
Superb. Best experience ever. The foodies was delicious. The service was above and beyond. Would definitely come back
The food was fine, however I was expecting a lot more. I went for my birthday celebration June 14th and was so excited. They had a special of wagyu steak which I'm extremely familiar with and I ordered the special, however I'm one of those apparently extremely rare individuals from out of space who likes it medium, even a little past. What I got was literally 6 soft bloody, bloody red strips of meat for $85 I literally couldn't eat. I truly wish they'd just honored my request and made it the way I requested. I had to take it home and finish cooking it. The accoutrements for the steak were fabulous though! It was just me and my husband and the bill was $391 and I don't know WHERE at least $150 came from. I had the she crab soup which was fine, my husband had a small salad and asked them to add tomatoes which was apparently was an aghast suggestion from the look our waiter gave us. However my husband really enjoyed his snapper with the lime ginger butter. The sides we chose were whipped potatoes, and braised greens which were fine, but nothing extraordinary. The coconut cake was pretty good. Truthfully, I've been to some of the best restaurants across the country and was expecting a little bit more.
Parking: paid parking lot right down the street.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Pastries
I cannot emphasize enough how fantastic this restaurant is. The food is phenominal, the drinks are amazing, the ambiance is relaxing. Bring it all together and you get a stellar experience.
Atmosphere: 5
Food: 5
Service: 5
First class dining experience. Somewhat Expensive.
Atmosphere: 5
Food: 5
Service: 5
Our server was amazing, she was very attentive, friendly, and gave us recommendations for us during our travels to Charleston.
We got the brunch buffet and a mimosa and after 20% tip our bill was $200. For this price, the taste of the food could have been better. About 70% of the food was good, but the breakfast potatoes, egg bake, prime rib roast, and chicken apple sausage were all lacking. The roast and sausage were very dry and tough and the egg bake was flavorless and watery. The potatoes were lacking in flavor aside from drowning in rosemary. We had the crème brûlée and you can tell it had been sitting for a period of time as the Carmel used sugar crust was soggy, but the flavor was still delicious. The grits were also pretty bland in my opinion.
The bacon was amazing as well as the roasted pork shoulder. All of the pastries were delicious as well as the assorted jams. The individual pure maple syrup bottles were a nice and cute touch. They also had local honey comb which was delicious!
The restaurant itself is beautiful and the ambiance is 10/10!
Atmosphere: 5
Food: 4
Service: 5
I was very disappointed in my experience at Palmetto Cafe for the 2023 holiday buffet. At $125 a person, I expected a nearly flawless experience, but that was not fulfilled. At arrival, we were seated and not asked if our seat was preferred (it was in a high-traffic area). I saw many others sat after us and they did not end up at the table that the host took them to, so it appeared to me a missed opportunity by the host to ensure a pleasant experience for many diners. Our table had just one knife and fork, whereas other set tables had 3 forks, a knife, and a spoon. I had to ask for cutlery and the waitress seemed bothered by my request. My mother was with me and she ordered a glass of cabernet, but the waitress brought something white and, when corrected, stated she thought my mom ordered white. I don't see any reason the waitress should have pointed that out since it was obvious she heard wrong and felt contentious. There were 4 food stations, but only plates at one of them-the meat station. So guests had to break in line at the meat station to get plates for the other 3 stations. There were no bowls for the soup, the first item on the sides station. When I asked the waitress for a bowl, she said there is not any soup. I informed her it was the first item on the sides station. She looked over to confirm what I had told her and then agreed to bring me a bowl. I gave her the opportunity (and hope) that she would notice we had no spoons. She did not. I had to ask for a spoon. Each time the waitress took our plates and cutlery, we had to ask for her to bring us more cutlery. All the food was room temperature since it was all sitting out-no sternos were used to keep the food warm/hot. The dessert bar and seafood station had no plates, so we had to get them from the meat station. To end the night, when we got the bill, it was red-stamped over the tip area with a note that said "GRATUITY INCLUDED," which I've never seen on a two-person table. So we had to pay 20% tip, which bothered me because I like the option to tip based on waitperson experience. After all, that is the whole point of the tip line-it's not required, but earned. The cauliflower soup was the best-tasting thing I could eat (vegan here) and my mom said the beef was good. So, I was not impressed and don't plan on referring locals or tourists who ask where to eat to Palmetto Cafe.
Many sides were labeled as gf, but none were labeled as vegan or vegetarian, so I felt limited in what I could choose. I already felt like an inconvenience to the waitress based on her responses when I asked for things noted in the previous response, so I did not ask. The green beans were good-cooked but still crunchy. All breads were room temp. Room temp biscuits are not yummy, btw. The dessert bar was pretty. The vegan trifle was good. I could tell it was coconut. It had the consistency of a cook egg white, which was not expected. The mushrooms and shallots were so cooked that I couldn't tell which was which. The mashed potatoes stuck onto the serving spoon and I saw children struggling to get the potatoes onto their plate. One child used their fingers to get the potatoes onto their plate-a sanitary violation.
Either lower the prices for the type of experience I had or do much better to ensure the cost of the event matches the experience. Have food warm/hot, assign someone to manage each station to look for those who need help, have questions, put plates and cutlery at all stations, label foods as gf and vegan (especially since that was advertised on the website), and it you are going to force a 20% tip, management should be ensuring wait staff is giving their top performance.
Atmosphere: 3
Food: 1
Service: 1
Alissa D Was so so amazing! Beautiful and professional, and made our experience so wonderful. She was so warm and friendly and we were wanting for nothing. We were visiting from out of town for a birthday and she was definitely one of the highlights!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pastries, Grits
Our server was amazing, she was very attentive, friendly, and gave us recommendations for us during our travels to Charleston.
We got the brunch buffet and a mimosa and after 20% tip our bill was $200. For this price, the taste of the food could have been better. About 70% of the food was good, but the breakfast potatoes, egg bake, prime rib roast, and chicken apple sausage were all lacking. The roast and sausage were very dry and tough and the egg bake was flavorless and watery. The potatoes were lacking in flavor aside from drowning in rosemary. We had the crème brûlée and you can tell it had been sitting for a period of time as the Carmel used sugar crust was soggy, but the flavor was still delicious. The grits were also pretty bland in my opinion.
The bacon was amazing as well as the roasted pork shoulder. All of the pastries were delicious as well as the assorted jams. The individual pure maple syrup bottles were a nice and cute touch. They also had local honey comb which was delicious!
The restaurant itself is beautiful and the ambiance is 10/10!
Atmosphere: 5
Food: 4
Service: 5
Always enjoy visiting The Palmetto Cafe for lunch after visiting the local shops. We felt the need to write a review after our recent visit because our waiter John. He was so exceptional and went out of his way to treat our Mom special. He was warm, kind, friendly as if we knew each other or as if he was part of the family. Top notch service & a class act.
Atmosphere: 5
Food: 5
Service: 5
We live in Charleston and have had many great meals at both the Palmetto Cafe and Charleston Grill. Unfortunately today’s brunch was not one of them. We were shown promptly to our table as surprisingly not busy for noon on a Sunday. Then we sat, and sat and sat. From the time we started looking at our watch it was over 5 minutes until we were spoken to…not even any water poured. Our waiter finally came and was very pleasant. We decided on the brunch(unfortunately).For $65 per person I would expect more variety. No fruit except for hard, tasteless cantaloupe and honeydew. One salad of basically just romaine. Some potatoes and a squash medley. Had to ask for butter for the biscuit and the other pastry was very dry. The chef at the omelette station definitely needs more practice, as when he went to flip my omelette half of it ended up on the table where he was cooking. By that time I was over it. The food was a C at best.. When the waiter asked how things were I told him the best thing was the orange juice which was fresh and delicious. I have eaten wonderful brunches all over the world so imagine my surprise when the bill came and neither the orange juice nor coffee was included in the $ 65 price, Brunch for 2 without ANY alcohol was close to $200! For mediocre food at best we will not be returning as too many really wonderful restaurants in Charleston!
Atmosphere: 4
Food: 1
Service: 3
crab soup is a bit salty and shrimp grits is too sour. Service is good.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
The steak and eggs were phenomenal. I was surprised when I looked at the menu at the $55 price point but the fish did not disappoint and was well worth the cost.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Eggs
Great restaurant within The Charleston Place hotel. Luxurious. Great menu great variety . Our server Hal F was professional, helpful, courteous, and very helpful suggestion entrees. We actually ate on a day it poured rained outdoors . We shared a turkey club that was huge and we split it in half. We both had a strawberry smoothie. Delicious fresh. Highly recommend Located downtown. After lunch we walked took do shopping right there.
Atmosphere: 5
Food: 5
Service: 5
Beautiful dining room. Spacious seating. Best for a long leisurely lunch after sightseeing and shopping. Wines by the glass solid. Ice tea garnished with peach slice a nice touch. Turkey club and salads nicely prepared.
Atmosphere: 5
Food: 4
Service: 4
Excellent pork chop! Every restaurant at Charleston Place Hotel has great meat and PC is no exception. Service was friendly and atmosphere was appropriate for the cafe-if looking for more luxe go to the Charleston Grill or Thoroughbred Club. Palmetto Cafe fit the bill for what we were looking for!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Superb. Best experience ever. The foodies was delicious. The service was above and beyond. Would definitely come back
Atmosphere: 5
Food: 5
Service: 5
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