Zaxby's Chicken Fingers & Buffalo Wings

I ordered a 4 finger plate for delivery, slaw was not in any kind of container. The slaw juice was leaking out of the box and all over the other food and everything in the bag.

Atmosphere: 2

Food: 3

Service: 1

Update: I went through the drive-thru today around 1pm ish. I order the same thing I get every time I come (Kicken Chicken sub Tongue Torch for Zax Sauce) after placing my order, which was repeated back and understood clearly. I pull around to meet two awesome cashiers, both greeted with smile and order handed with no issues. After receiving my food, I didn't check it because I thought they did such a great job. My order will be right. I get home ready to eat open the box, and BAM, there is Tongue Torch on sandwich... I contacted Zaxby because, ironically, I was given a survey. I filled it out and then was contacted by the general manager, Zachary. After emailing, I was asked to do more explaining as to why this happened, and they will refund my order from a log book they keep at the store. I asked why a refund couldn't be done for me. Zachary stated that due to Zaxby's policy, he can not refund me due to a drive-through order. I told him I would not return again, keep my money, and wished him and his store the best of luck....

This hurts...

I love Zaxby's and all the heartburn I get, but today, I'm really disappointed in the service food and cleanliness of this establishment. We, as consumers, spend too much money on the raised prices here to have complete misses. Also, I'm missing an extra cup of Zax's sauce. No extra seasoning. Then, no sauces on the sandwich were the slap in the face for me and the kick out the door.

Atmosphere: 1

Food: 1

Service: 5

I go inside rather than waste gas. The staff were friendly and efficient.

Atmosphere: 4

Food: 5

Service: 5

Long line.. only to get food that was cold.. service was polite

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Fried Chicken Salad

Zaxby's food USED to be good now it's so full of salt that its unreal! Do NOT buy the fried cheesecake bites! Save yourself $5. All those are fried bread with a tiny bit of cheesecake inside. They are mostly bread. So disappointing oh yh they forgot to give me the strawberry sauce and my husband got loaded fries and they didn't give him a fork. wow

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Crinkle Fries, Kickin Chicken Sandwich

Philip was extremely nice and courteous. He explained the specials, the bogo free on the receipt. The food was hot, and the place as very clean.

Parking: Ample parking on both sides of the building

Atmosphere: 5

Food: 5

Service: 5

Best place to eat
Wonderful people

Atmosphere: 5

Food: 5

Service: 5

Almost did not come here because of the reviews. My daughter wanted Zaxby’s and on top of it all the grand kids one of them was having a melt. We arrived at the drive thru at 1:48 pm cars wrapped around the building Im thinking ? this is going to be bad but she wanted to stay so daddy was cool with it. When we arrived at the speaker the guy answered right away and he did a great job so friendly. ? When we arrived at the window paid got our food at left by 203 pm. We got home 10 minutes later the food and the fries ? still super hot and great. ? ? great job Zaxbys .

So as I arrived to the drive thru I thought I was in for a treat, little did I know I would receive terrible service, and old fries. My boneless wings were hard as a rock. I will not recommend this Zaxby’s to anyone go to North Charleston!

Atmosphere: 1

Food: 1

Service: 1

I literally came inside 40 min. before closing to grab my son dinner, no one took the order through the drive-thru after patiently waiting over 10 min, and highly disappointed in the quality of the food!! Barely, any was in the box. for $15 ridiculous!! management, definitely needs to reevaluate their current night staff. Huge disappointment. Wrong sauce, food is not freshly made, barely any sides were given , chicken wasn't freshly made. poor customer service!!!

Atmosphere: 1

Food: 1

Service: 1

Great food. Friendly service

Atmosphere: 5

Food: 5

Service: 5

This hurts...

I love Zaxby's and all the heartburn I get, but today, I'm really disappointed in the service food and cleanliness of this establishment. We, as consumers, spend too much money on the raised prices here to have complete misses. Also, I'm missing an extra cup of Zax's sauce. No extra seasoning. Then, no sauces on the sandwich were the slap in the face for me and the kick out the door.

Atmosphere: 1

Food: 1

Service: 1

First I did send email to corporate to complain. Email sent. From: Disappointed Customer

I want to fist start off by saying I use to LOVE eating at Zaxbys at 3476 Shelby CT, Charleston SC 29414.  Over the past 6 month this store has gone down hill with quality of food and customer service.

On 8/22/2024 at 9:30pm i arrived ordered a #1 Snack pack with Dr Pepper, #2 6 piece finger playe & cheese bites.  We received the #1 & cheese bites but as you can see with the attached picture I received 3 chicken breast with crumbled bacon. By the way I live 15 min from the store, picked up the food drove home & open to that food attached. Unbelievably disappointed. So I called the store no answer. I called back 10x before anyone answered. Explained to the guy that answered the phone I was on my way back.  He said "if I can make it there before closing he will refund the money. "  I live a good 14 to 15 min away. But I get there with 5 min before closing.  What really has me pissed off I never got an apology for the mistake and having to drive back there for my money. Now I was on my way home from taking my elderly uncle home that had just been in a bad wreck. I was looking for the enjoying a meal and relaxing. Yet I have to deal with the LACK of care that your employees have shown. I will never ever go back to that store again EVER!  Depending on the feed back I get from corporate will determine if I completely removing ALL Zaxbys from a place where I will ever diner at.  I can completely understand mistakes but the attitude I received for something that was completely their fault is ridiculous. I showed it to him, the other 2 females working the counter looked at it and the cook in the back looked at it.  Not a single person cared. Im assuming the guy that gave me the credit card refund was a manager. He didn't even apologize to me. I wasted 15 minutes driving back, 15 miles in gas and NO FOOD!   I can see this place closing if this is the kind of customer service that you give. Its very unfortunate because I once enjoyed the place.

Atmosphere: 1

Food: 1

Service: 1

Love the food here. Mt daughter is an employee so I end up eating it at least once a week.

Food: 5

Recommended dishes: House Zalad Boxed Lunch

It’s fast food

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Crinkle Fries, Kickin Chicken Sandwich