Basil Thai Cuisine

Disappointing Experience at Thai Basil - Columbia, SC

I’m genuinely disappointed after today’s visit to Thai Basil. My partner and I tried to enjoy a quiet lunch, but our experience was disrupted by constant deliveries coming through the back door—right through the restaurant. It was freezing outside (around 30°), and instead of focusing on the comfort of their customers, the restaurant seemed more concerned about the deliveries.

The temperature inside was uncomfortable, and we couldn’t help but feel like we were an afterthought. To make matters worse, the staff seemed uninterested in addressing our concerns. The tall male waiter was particularly rude and condescending, making the entire experience worse. His attitude completely soured what should have been an enjoyable meal.

It’s a shame, because we’ve enjoyed Thai Basil in the past, but after this encounter, I’m unlikely to return. Service and comfort should always come first, and unfortunately, that wasn’t the case today.

This review outlines your frustrations in a clear and professional manner, providing constructive feedback while expressing your dissatisfaction.

Atmosphere: 1

Food: 4

Service: 1

The manager Katie was very pleasant and inviting. She was very knowledgeable on what to get. Food was delicious, very top tier. The mango mezcal margarita was very bold but it was good. First time and it want be my last.

Dietary restrictions: Gluten free

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pad Thai Chicken and Shrimp, Stuffed Shrimp 5

We were overlooked, as we sat at a table recognized but unrecognized for over 10 minutes after being seated.
No one came to the table or said anything, waitresses looking directly at us,
passing over us, walking around, cleaning tables, moving about, talking to each other about us! Very unprofessional, Impolite, and Rude!

I had to ask them is anyone going serve us, anyone working this area ! Or not?

Note we were at a table in the middle of the room/ restaurant! The resurant was not busy! Not even a hello, we will be with you shortly? Nothing!

After we confronted them about being served and watching them overlooking us!

They said they were confused as to whose table it was?

What an excuse to come up with!

Even the persons at the front who seated us was looking /observing and did not come
back to table or anything to us or to the waitresses.

We told them just how we felt and we left the restaurant! We will not be returning!

Service: 1

$42 for two lunches with water. And then they ask for 25% tip? Sorry, but for the average food and small portions they serve, they have priced themselves out of my business.

Atmosphere: 3

Food: 3

Service: 4

I had the egg rolls and friend rice. Which all was superb. The atmosphere and customer service, along with the price, was great.

Atmosphere: 5

Food: 5

Service: 5

We were just trying to have a nice family dinner. Our server never once greeted our table, smiled, checked on us, or anything. She rolled her eyes, and had an attitude when we asked for anything. She simply didn’t want to serve us for whatever reason. If you’re going to work in customer service, then why be rude? I informed the manager about our experience, but she didn’t seem to care. Just remember it cost nothing to be kind! We will not return to this establishment anymore!

Atmosphere: 1

Food: 1

Service: 1

I recently visited Thai Basil with my family hoping for a pleasant dining experience, but unfortunately, it fell far short of our expectations. From the moment we arrived, the service was lacking. The server greeted us with an unfriendly attitude that immediately set a negative tone for the evening. It felt as if our presence was an inconvenience rather than a welcome.

The manager was no better; she seemed annoyed when we informed her of the server’s attitude and how she made us feel rushed throughout our meal. There was a distinct lack of professionalism and courtesy that made us uncomfortable. Instead of enjoying our time, we felt like we were intruding on their time.

The food, while decent, couldn’t make up for the poor service. It’s disappointing to see how the attitude of the staff can ruin what could have been a nice evening out. I won’t be returning to Thai Basil anytime soon, as there are plenty of other places that value their customers and understand the importance of polite service.

Service: 1

I love coming here, and the people have always been kind to me. Though recently new management has said that egg cannot be removed from the dishes I get. So now this restaurant is not accommodating to those on a plant diet.

Unfortunate

Atmosphere: 5

Food: 4

Service: 2

The food is 10/10!! So fresh and flavorful! The Pad Thai, egg rolls, and wonton soup are my favs so far!! The dessert menu is also amazing. Basil might be my new favorite place in Columbia. Go if you haven’t!!

Food: 5

Service: 4

Recommended dishes: Pad Thai Chicken and Shrimp

Came in for dinner alone. Was offered a place at the bar even though restaurant was wide open. I asked for a table and was given one off to the side that seats 2. This apparently pissed the server off who after taking my order completely ignored me. The table right next to me gets their water refilled twice by her. Me 0. She took my order and only came back to give me the check. No problem, I got the message and won't be back.

Atmosphere: 3

Food: 4

Service: 1

My wife and I love Basil Thai!
We lived in Asia for 7-years and spent a lot of time in Thailand. Basil Thai is our go to place for Thai in and around Columbia.

It is a great date night location.

The Spring Rolls are fantastic.
They serve wonderful Curry dishes as well as a great Pad Tai and Tom Yum Gai.

I recommend calling ahead to book a table, but you won’t regret the decision to try Basil Thai!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spring Rolls with Peanut Sauce, Pad Thai Chicken and Shrimp, Drunken Noodle

Phenomenal dinner! Chicken Ginger soup appetizer was great; both chicken and beef entrees were good quality meat sliced thin with spicy entrees; love Basil in Cola and CHS.

Atmosphere: 5

Food: 5

Service: 5

Let’s keep it short and simple since there’s way too much on my mind that I have to say. Bar service is the worst and she clearly doesn’t know what she’s doing. Train your bartenders please!!!

Service: 1

I went here hearing a lot about Thai basil restaurant food. Ambience was really nice which made our hopes high. We ordered Green curry and Fried rice, apart from service and ambience food was blah, and we paid $20 for each plate which was totally unfair to the taste. Comparing with my past experience with other Thai restaurants its unreasonably costly.

Atmosphere: 5

Food: 1

Service: 4

Phenomenal dinner! Chicken Ginger soup appetizer was great; both chicken and beef entrees were good quality meat sliced thin with spicy entrees; love Basil in Cola and CHS.

Atmosphere: 5

Food: 5

Service: 5