Floating bits in the bottom of my tea. Could be fungus or mold
Atmosphere: 2
Food: 1
Service: 3
Sade' Sims
Long Waits, Poor Drive-Thru Management, and Line-Skipping Allowed
I’m not going to lie — the food at this Burger King is usually tasty and delicious. Most of the time (about 8 out of 10), the food is fresh and prepared well. But the service and drive-thru management really bring down the entire experience.
Every time we come here, the lines are extremely long, and the wait times are even worse — even for people who place mobile orders through the app. They have two drive-thru windows, yet they consistently only operate one. When you pull up to pay, there will be one person handling payments and several employees standing around, which is frustrating when the line is backed up.
Today’s visit was the worst one yet. My boyfriend and I placed a mobile pickup order around 7:30 PM and went through the drive-thru. There were only four cars ahead of us, but we still ended up waiting until 8:07 PM. When we finally got to the speaker, we let them know we had a mobile order. While we were waiting, a car that had been three cars behind us pulled around and skipped the line entirely. Instead of correcting it, the staff acknowledged him, took his order, took his payment, and gave him his food — all while we were still sitting there as the next car in line.
Allowing someone to skip the line after we had already been waiting almost near 40 minutes was incredibly disrespectful and honestly the last straw. We love the food, but the service needs serious improvement. Until the drive-thru system and customer service are addressed, we won’t be returning.
Food: 4
Service: 2
Mariea Mariea
Order is correct, fresh and hot for me every time, fast service and cool down to earth people that work there! I enjoyed this BK!
Eduardo Bañuelos
Worst burger king i ever been all place dirty and food all over the floor take me 15 minutes to order
Atmosphere: 2
Food: 4
Service: 1
Ana Esquivel
It was the night shift and they only had two people working. It took me about 30 to 40 minutes to get my food, and when I got home there was food missing. I understand that the two workers did what they could, as there were several people waiting.
Atmosphere: 4
Food: 3
Service: 1
Pastor Ramon E. Balaguer Trujillo Desangles
Everything good as expected but really urked 😣by advertising an item they can’t produce, in this case a seasonal cotton candy slushy drink, because their machine was down at fort Jackson, so ended up getting it at BK on Garner’s Ferry Rd. which was good tasting but yeah, food at both locations was good. 👍👍🤩🙏🫡🇺🇸#REBTD😇
Atmosphere: 5
Food: 5
Service: 5
Vgy Martin
Every now and then you can get a good whopper from this location.
Food: 5
Service: 5
P Camacho
Upfront, this restuarant is FILTHY and requires IMMEDIATE CORPORATE/FRANCHISE owners inspection. I walked in with intent to dine in, however, went to the restroom to wash hands. Immediately noticed female employee sleeping on the side table, employees in the back complaining, foor was unsafe with dirt and oil. More concerning was the unsafe, unhygienic condition of the men's restroom. There was dried urine all along the walls, urinals, and sink. The restroom was filthy and hasn't been clean in months or a year. The filthy unhygienic condition of this place caused me to walk out and hope that management sees this feedback for action. We would not want a patron to experience bacterial infection that cause severe illness or death. I hope this restaurant cleans up and provides the quality service with adequate employee training and management oversight.
Atmosphere: 1
Food: 1
Service: 1
Na'Tasha
No ice coffee at 9am and no ketchup at a burger place?
Took forever to get my order will never come back to this place!
Atmosphere: 1
Food: 1
Service: 1
Marslion1969
Great food, great people!
Atmosphere: 5
Food: 5
Service: 5
Claudia Reynolds
It's fast food.
Atmosphere: 3
Food: 5
Service: 3
Monique B
This store has come a long way. I visited yesterday and the food was amazing! It was rainy and wet but the staff was making the best of it and getting food out promptly.
Good whopper
Atmosphere: 5
Food: 4
Service: 5
Floating bits in the bottom of my tea. Could be fungus or mold
Atmosphere: 2
Food: 1
Service: 3
Long Waits, Poor Drive-Thru Management, and Line-Skipping Allowed
I’m not going to lie — the food at this Burger King is usually tasty and delicious. Most of the time (about 8 out of 10), the food is fresh and prepared well. But the service and drive-thru management really bring down the entire experience.
Every time we come here, the lines are extremely long, and the wait times are even worse — even for people who place mobile orders through the app. They have two drive-thru windows, yet they consistently only operate one. When you pull up to pay, there will be one person handling payments and several employees standing around, which is frustrating when the line is backed up.
Today’s visit was the worst one yet. My boyfriend and I placed a mobile pickup order around 7:30 PM and went through the drive-thru. There were only four cars ahead of us, but we still ended up waiting until 8:07 PM. When we finally got to the speaker, we let them know we had a mobile order. While we were waiting, a car that had been three cars behind us pulled around and skipped the line entirely. Instead of correcting it, the staff acknowledged him, took his order, took his payment, and gave him his food — all while we were still sitting there as the next car in line.
Allowing someone to skip the line after we had already been waiting almost near 40 minutes was incredibly disrespectful and honestly the last straw. We love the food, but the service needs serious improvement. Until the drive-thru system and customer service are addressed, we won’t be returning.
Food: 4
Service: 2
Order is correct, fresh and hot for me every time, fast service and cool down to earth people that work there! I enjoyed this BK!
Worst burger king i ever been all place dirty and food all over the floor take me 15 minutes to order
Atmosphere: 2
Food: 4
Service: 1
It was the night shift and they only had two people working. It took me about 30 to 40 minutes to get my food, and when I got home there was food missing.
I understand that the two workers did what they could, as there were several people waiting.
Atmosphere: 4
Food: 3
Service: 1
Everything good as expected but really urked 😣by advertising an item they can’t produce, in this case a seasonal cotton candy slushy drink, because their machine was down at fort Jackson, so ended up getting it at BK on Garner’s Ferry Rd. which was good tasting but yeah, food at both locations was good. 👍👍🤩🙏🫡🇺🇸#REBTD😇
Atmosphere: 5
Food: 5
Service: 5
Every now and then you can get a good whopper from this location.
Food: 5
Service: 5
Upfront, this restuarant is FILTHY and requires IMMEDIATE CORPORATE/FRANCHISE owners inspection. I walked in with intent to dine in, however, went to the restroom to wash hands. Immediately noticed female employee sleeping on the side table, employees in the back complaining, foor was unsafe with dirt and oil. More concerning was the unsafe, unhygienic condition of the men's restroom. There was dried urine all along the walls, urinals, and sink. The restroom was filthy and hasn't been clean in months or a year. The filthy unhygienic condition of this place caused me to walk out and hope that management sees this feedback for action. We would not want a patron to experience bacterial infection that cause severe illness or death. I hope this restaurant cleans up and provides the quality service with adequate employee training and management oversight.
Atmosphere: 1
Food: 1
Service: 1
No ice coffee at 9am and no ketchup at a burger place?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was preheated I had a cold sandwich
Took forever to get my order will never come back to this place!
Atmosphere: 1
Food: 1
Service: 1
Great food, great people!
Atmosphere: 5
Food: 5
Service: 5
It's fast food.
Atmosphere: 3
Food: 5
Service: 3
This store has come a long way. I visited yesterday and the food was amazing! It was rainy and wet but the staff was making the best of it and getting food out promptly.
Atmosphere: 5
Food: 5
Service: 5
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