Charleys Cheesesteaks

Rude employees that put more effort into their horrible singing than treat their customers with respect, they had music too loud to be able to hear me.

Atmosphere: 1

Food: 1

Service: 1

So I came here with my daughter trying to order us some wings I asked the woman can the wings be cooked soft because my daughter has new teeth coming in she told me the wings already cooked and gave me a look like I was crazy so I took my child to Chick-fil-A and they lost the
customer shame on you 💯

Atmosphere: 1

Food: 1

Service: 1

Usually very good but this time my bun was just a greasy soggy mess. I odered veggie sub so how could it be THAT greasy! Had to throw it out, thats a first.

Atmosphere: 3

Food: 3

Service: 3

I ordered and here with a friend and we both enjoyed our meal. It was 7:30 on a Friday night. Food was hot and the lady taking our order was pleasant. No complaints here and I have eaten here in the past no problem then just the wait if it's busy. Tonight only one person ahead. Minimal wait. Food out reasonably fast!!! Thank you Charlie's!!

Fast service and fresh, hot food. Love the Chicken California.

Atmosphere: 5

Food: 5

Service: 5

The manager there is very rude. I’ve been there twice and it may seem so simple to her, but I’m the one paying for my food and if I ask for a drink with no ice, I would like a drink with no ice. It is not my fault it is your mistake or a system mistake. I am very sympathetic and understanding however, where is the customer service over a simple drink? It is not cost you. There’s no harm in making sure the customer is satisfied. She’s very nasty has an attitude. She rolls her eyes. I will never eat from there again!

Atmosphere: 5

Food: 5

Service: 1

Incredibly rude staff. This was around 12:30 on October 9th. Won’t be back.

Food: 3

Service: 1

Just popped in for quik sammie & soda for lunch today at 2:37. Staff was on point. gee, was so lovely when taking my order. I felt like I was in her home. Such kindness and attention to detail coupled with an endearing smile. Both Chefs were welding their tools upon a hot grill like skilled ninjas focused on slaying any hunger that might be troubling me. With a flash they beckoned me and with a wink — placed my order in hand and sent me on my marry way. Sandwich was delish. In these uncertain times? To eat out-is a luxury for me and for MOST. This team earned every penny and then some. My sincere gratitude! -AS

Atmosphere: 5

Food: 5

Service: 5

Food is great but the mean mugs and attitudes you have to deal with is crazy. Also 40 signs about customer being on point but my order was messed up and I paid for things I did not get!!!!

Atmosphere: 1

Food: 5

Service: 1

It was aight

Place is trash! Me and a buddy stopped by, because he had been hyping it up. He told me how good the phillys were. We get there and no one’s in line. So we wait and wait and wait and wait….. no hey what can we get for you today or what would you like to order. The 2 very rude girls up front didn’t even acknowledge us…..and were standing 5 feet from them looking at the menu….then one of them goes in the back and comes out 5 minutes later looking angry, because it’s 11:30 and it’s time to actually do your job. Soooo we left and went next door to bourbon and it was delicious. Unfortunately I’ll probably never go to the Charley’s in the mall because of the poor customer service and service.
Had time to order food at bourbon eat it and 25 minutes later the guy who had walked up behind us before we walked away still hadn’t even gotten his food….and as were walking out he says man I should’ve went to bourbon too.

If the owner or whoever sees this wants to know this all occurred on 7/25/2025 around 11:00-11:30.
I worked service industry for 20 years, my tip to the owner. Check these people out and get some people who want to work.

Thank you !

Atmosphere: 1

Food: 1

Service: 1

I will never return to this place you would think if you say no vegetables and no cheese that the people will actually put more meat on the sandwich no northerner should ever eat here you're going to be disappointed I continue to go to the Chinese restaurants in the mall I see for the prices hell no

Read the lowest ratings, I certify it’s true.

The cheese steak is good! Fries and fruit punch was good. The customer service sucks. There is no other way to put it. Ever go to an establishment and the workers seem mad to be there? That's Charlie's. Today was my first time eating there. I really liked the food. I don't understand the attitude. If you want a good cheese steak give it a try. If you desire a friendly atmosphere and an inviting welcoming staff, keep it moving. This ain't that kind of restaurant. Which is a shame.

Worst service and dirty Place employee are nasty attitude ❌❌❌❌