Charleys Cheesesteaks

Just popped in for quik sammie & soda for lunch today at 2:37. Staff was on point. gee, was so lovely when taking my order. I felt like I was in her home. Such kindness and attention to detail coupled with an endearing smile. Both Chefs were welding their tools upon a hot grill like skilled ninjas focused on slaying any hunger that might be troubling me. With a flash they beckoned me and with a wink — placed my order in hand and sent me on my marry way. Sandwich was delish. In these uncertain times? To eat out-is a luxury for me and for MOST. This team earned every penny and then some. My sincere gratitude! -AS

Atmosphere: 5

Food: 5

Service: 5

Food is great but the mean mugs and attitudes you have to deal with is crazy. Also 40 signs about customer being on point but my order was messed up and I paid for things I did not get!!!!

Atmosphere: 1

Food: 5

Service: 1

It was aight

Place is trash! Me and a buddy stopped by, because he had been hyping it up. He told me how good the phillys were. We get there and no one’s in line. So we wait and wait and wait and wait….. no hey what can we get for you today or what would you like to order. The 2 very rude girls up front didn’t even acknowledge us…..and were standing 5 feet from them looking at the menu….then one of them goes in the back and comes out 5 minutes later looking angry, because it’s 11:30 and it’s time to actually do your job. Soooo we left and went next door to bourbon and it was delicious. Unfortunately I’ll probably never go to the Charley’s in the mall because of the poor customer service and service.
Had time to order food at bourbon eat it and 25 minutes later the guy who had walked up behind us before we walked away still hadn’t even gotten his food….and as were walking out he says man I should’ve went to bourbon too.

If the owner or whoever sees this wants to know this all occurred on 7/25/2025 around 11:00-11:30.
I worked service industry for 20 years, my tip to the owner. Check these people out and get some people who want to work.

Thank you !

Atmosphere: 1

Food: 1

Service: 1

I will never return to this place you would think if you say no vegetables and no cheese that the people will actually put more meat on the sandwich no northerner should ever eat here you're going to be disappointed I continue to go to the Chinese restaurants in the mall I see for the prices hell no

Read the lowest ratings, I certify it’s true.

The cheese steak is good! Fries and fruit punch was good. The customer service sucks. There is no other way to put it. Ever go to an establishment and the workers seem mad to be there? That's Charlie's. Today was my first time eating there. I really liked the food. I don't understand the attitude. If you want a good cheese steak give it a try. If you desire a friendly atmosphere and an inviting welcoming staff, keep it moving. This ain't that kind of restaurant. Which is a shame.

Worst service and dirty Place employee are nasty attitude ❌❌❌❌

Absolutely the worst customer service!! No respect at all!!

Horrible service , nasty food. Employees are rude and the manager was the worst.

🤤🤤

I absolutely love this place! I wasn’t having such a great day today (and am unusually tired in addition) and was in Columbiana Mall and decided to stop and order my food from this location. My food was made EXACTLY as I ordered but even more importantly than this ALL 4 of the teammates that were working were so very kind and welcoming. It’s amazing how kindness, smiles and positive words can turn someone’s day around! I don’t get to the mall often but suffice it to state that when I do these people will ALWAYS be my choice and get my business. Thank you for a delicious meal and exemplary customer service team Charley’s!

They were to high but they gave great discounts so it was

Atmosphere: 5

Food: 5

Service: 5

Cheese steak just little salty for me!

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Philly Cheesesteak

They give Military a discount

Atmosphere: 3

Food: 4

Service: 2