I have never in my life been treated so poorly by a business owner. I am 100% in support of small business and will go out of my way to give them my time & money so this shocked me and I am leaving this review in hopes to keep it from happening to at least one other person. We are new in town and because of the good reviews, I ordered my moms birthday cake from this bakery. First opinion, I was not super impressed with the overall appearance and customer service but my mom really wanted this specific cake so I let that go. After blowing out the candles and cutting it, we realized we received an entirely different cake than the one she requested and we ordered. I immediately called and the owner answered. I explained the situation was told “the flavor was added” and was brushed off. I offered to bring the cake in to show her that it was just a plain yellow cake rather than key lime and she said she was busy making another cake also they were closing in an hour so not to bother. Because she didn’t have the time for me, she requested my phone number to return my call and process my refund. I agreed because at this point, her birthday was almost over and I just wanted our money back. I was also tired of arguing and being told I was completely wrong about the cake and being spoken down to for something that was not my fault. Days later, nothing. Decided to just go in person and explain the situation once more and was berated for not bringing in the cake... and at this point she refused a refund. We went back and forth and finally she offered the refund again, but it turns out that she was “out of cash” and her card machine was broken. At this point I just wanted this to be done and over because it was rather upsetting. I came back a few days later as my last attempt and once again was refused a full refund. I remained calm and respectful and she actually laughed in my face saying once again that I was wrong.. which just showed how little she actually cared about my opinion or my moms feelings on what was her 50th. It’s just a cake but we deserved validation and at least respect. I have never felt so belittled or talked down to in a store. I remember telling her she shouldn’t care just about losing my business because I know there are plenty of other customers, she should care that as a human being it is just unacceptable to make someone feel so small! I was eventually thrown a partial cash refund and left feeling shocked and hurt from the interaction. Overall, the owner is EXTREMELY defensive and refuses to apologize for her errors. She laughs customers in the face and I honestly hope no one has to leave feeling like I did.
I have never in my life been treated so poorly by a business owner. I am 100% in support of small business and will go out of my way to give them my time & money so this shocked me and I am leaving this review in hopes to keep it from happening to at least one other person. We are new in town and because of the good reviews, I ordered my moms birthday cake from this bakery. First opinion, I was not super impressed with the overall appearance and customer service but my mom really wanted this specific cake so I let that go. After blowing out the candles and cutting it, we realized we received an entirely different cake than the one she requested and we ordered. I immediately called and the owner answered. I explained the situation was told “the flavor was added” and was brushed off. I offered to bring the cake in to show her that it was just a plain yellow cake rather than key lime and she said she was busy making another cake also they were closing in an hour so not to bother. Because she didn’t have the time for me, she requested my phone number to return my call and process my refund. I agreed because at this point, her birthday was almost over and I just wanted our money back. I was also tired of arguing and being told I was completely wrong about the cake and being spoken down to for something that was not my fault. Days later, nothing. Decided to just go in person and explain the situation once more and was berated for not bringing in the cake... and at this point she refused a refund. We went back and forth and finally she offered the refund again, but it turns out that she was “out of cash” and her card machine was broken. At this point I just wanted this to be done and over because it was rather upsetting. I came back a few days later as my last attempt and once again was refused a full refund. I remained calm and respectful and she actually laughed in my face saying once again that I was wrong.. which just showed how little she actually cared about my opinion or my moms feelings on what was her 50th. It’s just a cake but we deserved validation and at least respect. I have never felt so belittled or talked down to in a store. I remember telling her she shouldn’t care just about losing my business because I know there are plenty of other customers, she should care that as a human being it is just unacceptable to make someone feel so small! I was eventually thrown a partial cash refund and left feeling shocked and hurt from the interaction. Overall, the owner is EXTREMELY defensive and refuses to apologize for her errors. She laughs customers in the face and I honestly hope no one has to leave feeling like I did.
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