On 10/4/25 we placed an order for our 11 yr old daughter (30 minis) to take to school for her BETA Club. To make a long story short the employee working that night didn't want to bake the cookies and tried to cancel the online order. Manager got involved after we left the store and promised the cookies to us the same night. Sent a family member to pick the cookies up since we don't live near the store. Thinking the cookies were lovely like they usually are she didn't check them. They looked raggedy and I guess that employee didn't like being forced to do her job. Contacted the manager with a picture of the mess & was directed back to the store. New day, new staff. I was greeted by Josie & Oliver who proved to be amazing young adults. They handled the situation like true professionals. I went in feeling let down and unappreciated as a customer. When I left I was happy and smiling. Thank you to the manager, Josie & Oliver for making right what was once wrong. To the female who tried to steal my joy & break the spirit of an 11 yr. old, customer service is an art form and you do not possess the skills required. Customer service is for those who care and obviously you don't. Hopefully the next time we visit Crumbl you won't be there because you definitely can not help me with anything.
Service is great and I got my order fast
Super full but they are still quick and great service, yummy cookies
Awesome Cookies!!!
the cookies are so good and perfect to share
BEST COOKIES EVER!!!
Very good, good customer service
Workers and cookies are great
I love this place 😍😍😍
I love the cookies and they are always ready quickly. $5 for a regular cookie but they are huge and seem to contain quality ingredients.
very good
Restaurantji Recommends
On 10/4/25 we placed an order for our 11 yr old daughter (30 minis) to take to school for her BETA Club. To make a long story short the employee working that night didn't want to bake the cookies and tried to cancel the online order. Manager got involved after we left the store and promised the cookies to us the same night. Sent a family member to pick the cookies up since we don't live near the store. Thinking the cookies were lovely like they usually are she didn't check them. They looked raggedy and I guess that employee didn't like being forced to do her job. Contacted the manager with a picture of the mess & was directed back to the store. New day, new staff. I was greeted by Josie & Oliver who proved to be amazing young adults. They handled the situation like true professionals. I went in feeling let down and unappreciated as a customer. When I left I was happy and smiling. Thank you to the manager, Josie & Oliver for making right what was once wrong. To the female who tried to steal my joy & break the spirit of an 11 yr. old, customer service is an art form and you do not possess the skills required. Customer service is for those who care and obviously you don't. Hopefully the next time we visit Crumbl you won't be there because you definitely can not help me with anything.
Super yummy
I really like the cookies here
Love it!!!
I love Crumbl cookie
Atmosphere: 5
Food: 5
Service: 4
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