Hey I love this store but its something that's bothering me and it's happened several times. I've been coming to this store for 3 plus years and quite a few times im going through the self check out and as I'm scanning I hear " have a good day" but when I leave I don't get a word. Now this isn't a one time thing. But I'll just be candid about what I see. It's usually a white person thats gets that. Now I'm not saying it's a race thing but I'm just telling you my experience. And it's alway a young black person that's working the self check out. I have literally walked past her and looked directly at her and she ignores me and looks at phone. So all I'm asking is to make sure customers getting greeted and treated the same. Now I also think sometimes it's a respect thing and maybe they think we don't care but we do.
Susie G.
Definitely the bougiest Kroger I've seen, and the largest. Standing on one side of the store I literally can barely see the other side. Upscale "marketplace" feel with huge floral area, a Starbucks and a "Bistro" area that is like a food court with different styles of food including Pan-Asian. We actually only stopped here while traveling to use the restroom and get a Starbucks (conveniently located next to each other) so I can't speak to the actual grocery shopping experience. The store is so large that if you were there for a leisurely explore I think it would be enjoyable but if you're just running in for a few things it's probably overkill. I did notice that of the 12 or so checkout lanes only one or two appeared to be open.There is a gas station as well (the other reason we stopped). Incidentally, right next to the gas station is a huge car wash. If you are traveling and need a rest stop and/or meal there are lots of brand new, upscale looking fast food and fast casual dining spots along Killian Road.
MiMi B.
This store has really gone downhill.My last 4 visits have been horrible and I wont be shopping this Kroger location anymore. I found continuous expired items and one being a pack of pepperoni with mold that had expired 3 months ago. The shelves are alway empty but there is clutter everywhere from stock. The front of the store at self check out had bags and trash all on the floor. Groceries hot/cold were just piled up to be returned back to the floor. All while 5 lanes were open but everyone uses self checkout. So the 5 young cashiers all were on there phones with there heads down not offering to check anyone out.
Bruce K.
This Kroger is more like a Walmart. Not the quality of the associates or the products, but the merchandise variety. Kitchenware. Clothing. Slippers! What?And yes, the store is huge with a large frozen department, plenty of produce and a nice looking deli (which does not start making sandwiches until 11am). I was able to find what I wanted and make a nice lunch for myself in the van. A hoagie roll in the toaster, some sliced cheese, some marinara sauce and a few meatballs from a bag of frozen meatballs. I got my meatball sub!Great stuff![Review 18966 overall - 913 in South Carolina - 2490 of 2022.]
Robert B. Martin
Waited almost 20 minutes at the service counter before anyone came to help me!
D T.
A bit disappointed with the customer service. Specifically the young Mae packing my groceries. They literally put one item in multiple bags. Double bagged one 20oz soft drink. I also bought 4/12 packs of soda they stacked them on the back of the cart and said" I hope they don't fall". I repacked all the bags and handed them back the empty plastic bags and placed the sodas so that they wouldn't fall. The person behind me in line had her own bags they packed her bags with no regard for the items they were putting in. When she saw me repacking my bags she just moved to the window area in front of me and repacked her items as well. Maybe they know how to bag groceries and we're lazy or they they didn't know how. Either way it was really bothersome to have to repack everything to prevent breakage and crushed items.
Cindy T.
Always has everything we are looking for!!! I love Kroger in general but this store rocks!
Stephanie Rudolph Watts
Great WOW deals on items that are still fresh or in season! Friendly and helpful staff including Mr. Leonard who greets with a pleasant smile. My go to store right near my home!!!
Tom Graber
Only One checkout and the line for self checkout is 12 people deep. Not the place to go if you are trying to get in and out.
Beth H.
Just went shopping on a Sunday morning. Needed a few things for myself. And filled my cart for a food bank donation. There was one checkout line open. 15 deep. Self check out even worse. Left my car at customer service. Going elsewhere. Will not be back. Not the first time here but my last.
No, I would not recommend shopping at Kroger, and I have been a loyal customer for 20+ years, not today I wouldn't, not at the Kroger Marketplace (1028 Roberts Branch Pkwy, Columbia, SC).
Kelly O.
This Kroger used to be great, but it's gone down hill. This is the second time in the last month that I've come here to return something & their customer service desk is closed???!! For the whole day! Today, the lines were The worst I've ever seen. There was only one register open and then both sides of self check out. The lines for each register were 30 people deep. I'm not exaggerating. It's 4 pm on a Wednesday; not even the busiest time you would expect for a grocery store. I saw plenty of employees walking around the store; for some reason nobody thought it was important for them to come up to the registers. Get it together Kroger!
Bruce Chad
Does anyone know Sydney still works there?? She is thee greatest associate I ever worked with
Brenda Reed-Outen
Everything great! No changes needed!
Whitney Darisaw
Really beginning to piss me off - needed to get wic none of registers open only self check out which you can’t get wic on - so I’m told registers don’t open until about 7:10/7:15 so I ended up having to pay for the milk because I really needed it, my daughter was out - I come back another day it’s like 7:50 am and still no at registers only self check out - I go to customer service and to try and get my items rung up I’m told they don’t open until 8am - then I go back to customers service and I’m told they cage ring in wic at customer service -work on your customer service please - other than this bad experience I loved this store as far as prices and quality/variety
Hey I love this store but its something that's bothering me and it's happened several times. I've been coming to this store for 3 plus years and quite a few times im going through the self check out and as I'm scanning I hear " have a good day" but when I leave I don't get a word. Now this isn't a one time thing. But I'll just be candid about what I see. It's usually a white person thats gets that. Now I'm not saying it's a race thing but I'm just telling you my experience. And it's alway a young black person that's working the self check out. I have literally walked past her and looked directly at her and she ignores me and looks at phone. So all I'm asking is to make sure customers getting greeted and treated the same. Now I also think sometimes it's a respect thing and maybe they think we don't care but we do.
Definitely the bougiest Kroger I've seen, and the largest. Standing on one side of the store I literally can barely see the other side. Upscale "marketplace" feel with huge floral area, a Starbucks and a "Bistro" area that is like a food court with different styles of food including Pan-Asian. We actually only stopped here while traveling to use the restroom and get a Starbucks (conveniently located next to each other) so I can't speak to the actual grocery shopping experience. The store is so large that if you were there for a leisurely explore I think it would be enjoyable but if you're just running in for a few things it's probably overkill. I did notice that of the 12 or so checkout lanes only one or two appeared to be open.There is a gas station as well (the other reason we stopped). Incidentally, right next to the gas station is a huge car wash. If you are traveling and need a rest stop and/or meal there are lots of brand new, upscale looking fast food and fast casual dining spots along Killian Road.
This store has really gone downhill.My last 4 visits have been horrible and I wont be shopping this Kroger location anymore. I found continuous expired items and one being a pack of pepperoni with mold that had expired 3 months ago. The shelves are alway empty but there is clutter everywhere from stock. The front of the store at self check out had bags and trash all on the floor. Groceries hot/cold were just piled up to be returned back to the floor. All while 5 lanes were open but everyone uses self checkout. So the 5 young cashiers all were on there phones with there heads down not offering to check anyone out.
This Kroger is more like a Walmart. Not the quality of the associates or the products, but the merchandise variety. Kitchenware. Clothing. Slippers! What?And yes, the store is huge with a large frozen department, plenty of produce and a nice looking deli (which does not start making sandwiches until 11am). I was able to find what I wanted and make a nice lunch for myself in the van. A hoagie roll in the toaster, some sliced cheese, some marinara sauce and a few meatballs from a bag of frozen meatballs. I got my meatball sub!Great stuff![Review 18966 overall - 913 in South Carolina - 2490 of 2022.]
Waited almost 20 minutes at the service counter before anyone came to help me!
A bit disappointed with the customer service. Specifically the young Mae packing my groceries. They literally put one item in multiple bags. Double bagged one 20oz soft drink. I also bought 4/12 packs of soda they stacked them on the back of the cart and said" I hope they don't fall". I repacked all the bags and handed them back the empty plastic bags and placed the sodas so that they wouldn't fall. The person behind me in line had her own bags they packed her bags with no regard for the items they were putting in. When she saw me repacking my bags she just moved to the window area in front of me and repacked her items as well. Maybe they know how to bag groceries and we're lazy or they they didn't know how. Either way it was really bothersome to have to repack everything to prevent breakage and crushed items.
Always has everything we are looking for!!! I love Kroger in general but this store rocks!
Great WOW deals on items that are still fresh or in season! Friendly and helpful staff including Mr. Leonard who greets with a pleasant smile. My go to store right near my home!!!
Only One checkout and the line for self checkout is 12 people deep. Not the place to go if you are trying to get in and out.
Just went shopping on a Sunday morning. Needed a few things for myself. And filled my cart for a food bank donation. There was one checkout line open. 15 deep. Self check out even worse. Left my car at customer service. Going elsewhere. Will not be back. Not the first time here but my last.
Restaurantji Recommends
No, I would not recommend shopping at Kroger, and I have been a loyal customer for 20+ years, not today I wouldn't, not at the Kroger Marketplace (1028 Roberts Branch Pkwy, Columbia, SC).
This Kroger used to be great, but it's gone down hill. This is the second time in the last month that I've come here to return something & their customer service desk is closed???!! For the whole day! Today, the lines were The worst I've ever seen. There was only one register open and then both sides of self check out. The lines for each register were 30 people deep. I'm not exaggerating. It's 4 pm on a Wednesday; not even the busiest time you would expect for a grocery store. I saw plenty of employees walking around the store; for some reason nobody thought it was important for them to come up to the registers. Get it together Kroger!
Does anyone know Sydney still works there?? She is thee greatest associate I ever worked with
Everything great! No changes needed!
Really beginning to piss me off - needed to get wic none of registers open only self check out which you can’t get wic on - so I’m told registers don’t open until about 7:10/7:15 so I ended up having to pay for the milk because I really needed it, my daughter was out - I come back another day it’s like 7:50 am and still no at registers only self check out - I go to customer service and to try and get my items rung up I’m told they don’t open until 8am - then I go back to customers service and I’m told they cage ring in wic at customer service -work on your customer service please - other than this bad experience I loved this store as far as prices and quality/variety