This was one of the worst experiences I have had from Red Robin (this is saying a lot after dealing with other bad experiences). I was rushed, because I guess everyone was ready to go. There was no such thing as anything bottomless, because the kitchen was closed. Our waitress was nice, but that can never make up for anything else we dealt with. I had to keep asking for several items. I hate to make such a review, but it is well deserved.
Atmosphere: 2
Food: 3
Service: 4
Bill Biddle
Didn't like tge burger. Loved tge service.
Atmosphere: 4
Food: 2
Service: 5
Brittany Mack
My food was great. I get the serthen charm burger and cheese fondue. The service was horrible. Not sure if they had enough people working. But to get drinks or condiments took a long time. We had to ask a different person working to help us.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: The Southern Charm, Garlic Fries, Sauce, Red Robin Gourmet Cheeseburger
Charlie Deal
Service was good, food was decent
Atmosphere: 4
Food: 4
Service: 5
Demeail Seabrook
This place used to be very good. Now it's just average.
Atmosphere: 4
Food: 4
Service: 4
Theodore Cerneant
Refused service at 7:20 on a Monday evening, they close at 9 pm, they did however seat a couple who arrived afterwards, as I was leaving.
petite012
Store #577. Columbiana Mall, SC GM-Jared Duncan (?) First the restaurant must be under staffed. Food stilll on empty tables and floor all around. The poor night mgr was running like crazy while his staff stood around having side bar convo’s, after 45min wait we get seated at wet topped table- fine he did his best to wipe off hisself after already instructing the hostess. So, I asked our Server Terran(sp) for napkins to wipe off instead of handing it -dropped at other end of table and just watched me dry off. (We had 3 small kids)she left all our glass drinks at opposite end of table by kids. So we had get up and pass out/same with the food. Never got bottomless fries lol while we waited. The chips were lil burnt but she said they’re premade, brought us fries.-no biggie. The only fries we got was with our meal -were luke warm at best -we ate anyway seem the best we were gonna get (which was one reason we even went) kids drinks are empty - we don’t complain. After all that during our MEAL she leans on the back of the chair to inform us She had been there since that morning, worked a double been there All Day!! (our fault?) So would that be Cash or card?? Hint taken..so in my haste to get on our way left my purse On my chair - check with Mgr.. not here? Ok but can you ask your staff at least? maybe a patron took it. You’re accusing your patrons? Sir we were her last table, you even said “ she said “when SHE cleaned the table she didn’t find it” you closed shortly after so who ELSE?Told him Don’t care bout the Money just would like the purse/ belongings back- we’re OOT - HHI, SC. Never apologized but did offer to look into it with staff in the AM. I arrived the next day because no f/u call Speak to GM and down hill from there. Never cursed.or raised my voice but he was bothered/peturbed by my mere presence before I could say a word. Never apologized or shown any empathy. Started by stating, My Mgr told you last night it wasn’t here!!! Well sir, he also said he would check with the staff in the AM since most had left that evening.. he stated no one has it, (but seriously if a staff member stole why would they tell him ) I expecting him to say to them hey if someone knows anything or please turn in anonimous spot) I understand some locations have a Diverse clientele but we aren’t all the same- we don’t all live in the ghetto. so to be so dimmiissive was unwarranted.. It was Easter Weekend we just arrived in town & my 9 yr grandson prescription glasses were in there. So yes it was important to us. We chose this location and serviced your restaurant as a paying customer, it occurred in your edtablishedment that you manage and you're upset that I would make an inquiry?? He says there no cameras..so I offer a cash reward for empty purse with misc items.if its recovered. Jared-Not here! How are you so adamantly 100% certain And yall just opened? Obviously our waitress just so happened to have the day off, but $$ wast the issue I never expect it back, but now it just the principal and I really did need my Misc.items back.Hate we can never go again. My favorite Food Chain experience ruined…by our Server & GM..
Atmosphere: 2
Food: 3
Service: 1
Dwight Smith
Was a good meal. Service was a bit slow, but good.
Restroom was clean...My stomach feels sick..Kayla was my waitress...She was super nice...But handed me a burger that was raw in the middle..And she didn't even give me a discount...Because it wasn't what I asked for smh!! As far As ..I wanted my burger ? to be cooked done not raw in the middle..She apologized..I spent $50.00 for two people..Why are the regular juices $4.99..Why are the cooks, not cooking the burgers all the way...You deserve no tip...Is there a shortage of napkins
Atmosphere: 2
Food: 1
Service: 2
Kweli Ndugo
Service was excellent even though they were very busy. Food is always good.
Atmosphere: 4
Food: 4
Service: 5
Marianna Miller-Martinez
We waited over 30 mins for a refill on both soda and the unlimited broccoli my daughter ordered with her burger.... seriously she got 3 pieces with her meal asked for another order and took over 30 mins to get I mean I paid an additional 2 something to get that in place of the unlimited fries ... the burger we asked well done and it was practically mooing tried several times.to get waitstaff attention to no avail..We spent 80 bucks for 3 people to pretty much eat 6 pieces of broccoli and some fries not worth it ticket said well done too yet all 3 burgers where really red....
Atmosphere: 3
Food: 2
Service: 3
Charles Howell Jr
Love the bottomless
Atmosphere: 4
Food: 5
Service: 5
Teaira Mack
Hostess was rude and was so eager to tell me I can't sit at the bar and order my food to go because the kitchen was short staffed She then tried to tell me I could when she realized that made no sense. She then tells me it'll be an hour before I could even ORDER my food. she basically didn't want anyone else to come in. I decided to go to grill marks in the Vista and had the BEST EXPERIENCE ever!!
This was one of the worst experiences I have had from Red Robin (this is saying a lot after dealing with other bad experiences). I was rushed, because I guess everyone was ready to go. There was no such thing as anything bottomless, because the kitchen was closed. Our waitress was nice, but that can never make up for anything else we dealt with. I had to keep asking for several items. I hate to make such a review, but it is well deserved.
Atmosphere: 2
Food: 3
Service: 4
Didn't like tge burger. Loved tge service.
Atmosphere: 4
Food: 2
Service: 5
My food was great. I get the serthen charm burger and cheese fondue. The service was horrible. Not sure if they had enough people working. But to get drinks or condiments took a long time. We had to ask a different person working to help us.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: The Southern Charm, Garlic Fries, Sauce, Red Robin Gourmet Cheeseburger
Service was good, food was decent
Atmosphere: 4
Food: 4
Service: 5
This place used to be very good. Now it's just average.
Atmosphere: 4
Food: 4
Service: 4
Refused service at 7:20 on a Monday evening, they close at 9 pm, they did however seat a couple who arrived afterwards, as I was leaving.
Store #577. Columbiana Mall, SC GM-Jared Duncan (?) First the restaurant must be under staffed. Food stilll on empty tables and floor all around. The poor night mgr was running like crazy while his staff stood around having side bar convo’s, after 45min wait we get seated at wet topped table- fine he did his best to wipe off hisself after already instructing the hostess. So, I asked our Server Terran(sp) for napkins to wipe off instead of handing it -dropped at other end of table and just watched me dry off. (We had 3 small kids)she left all our glass drinks at opposite end of table by kids. So we had get up and pass out/same with the food. Never got bottomless fries lol while we waited. The chips were lil burnt but she said they’re premade, brought us fries.-no biggie. The only fries we got was with our meal -were luke warm at best -we ate anyway seem the best we were gonna get (which was one reason we even went) kids drinks are empty - we don’t complain. After all that during our MEAL she leans on the back of the chair to inform us She had been there since that morning, worked a double been there All Day!! (our fault?) So would that be Cash or card?? Hint taken..so in my haste to get on our way left my purse On my chair - check with Mgr.. not here? Ok but can you ask your staff at least? maybe a patron took it. You’re accusing your patrons? Sir we were her last table, you even said “ she said “when SHE cleaned the table she didn’t find it” you closed shortly after so who ELSE?Told him Don’t care bout the Money just would like the purse/ belongings back- we’re OOT - HHI, SC. Never apologized but did offer to look into it with staff in the AM. I arrived the next day because no f/u call Speak to GM and down hill from there. Never cursed.or raised my voice but he was bothered/peturbed by my mere presence before I could say a word. Never apologized or shown any empathy. Started by stating, My Mgr told you last night it wasn’t here!!! Well sir, he also said he would check with the staff in the AM since most had left that evening.. he stated no one has it, (but seriously if a staff member stole why would they tell him ) I expecting him to say to them hey if someone knows anything or please turn in anonimous spot) I understand some locations have a Diverse clientele but we aren’t all the same- we don’t all live in the ghetto. so to be so dimmiissive was unwarranted.. It was Easter Weekend we just arrived in town & my 9 yr grandson prescription glasses were in there. So yes it was important to us. We chose this location and serviced your restaurant as a paying customer, it occurred in your edtablishedment that you manage and you're upset that I would make an inquiry?? He says there no cameras..so I offer a cash reward for empty purse with misc items.if its recovered. Jared-Not here! How are you so adamantly 100% certain And yall just opened? Obviously our waitress just so happened to have the day off, but $$ wast the issue I never expect it back, but now it just the principal and I really did need my Misc.items back.Hate we can never go again. My favorite Food Chain experience ruined…by our Server & GM..
Atmosphere: 2
Food: 3
Service: 1
Was a good meal. Service was a bit slow, but good.
Atmosphere: 5
Food: 4
Service: 4
Good food
Atmosphere: 4
Food: 4
Service: 5
Great burgers, good prices, will be back
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Restroom was clean...My stomach feels sick..Kayla was my waitress...She was super nice...But handed me a burger that was raw in the middle..And she didn't even give me a discount...Because it wasn't what I asked for smh!! As far As ..I wanted my burger ? to be cooked done not raw in the middle..She apologized..I spent $50.00 for two people..Why are the regular juices $4.99..Why are the cooks, not cooking the burgers all the way...You deserve no tip...Is there a shortage of napkins
Atmosphere: 2
Food: 1
Service: 2
Service was excellent even though they were very busy. Food is always good.
Atmosphere: 4
Food: 4
Service: 5
We waited over 30 mins for a refill on both soda and the unlimited broccoli my daughter ordered with her burger.... seriously she got 3 pieces with her meal asked for another order and took over 30 mins to get I mean I paid an additional 2 something to get that in place of the unlimited fries ... the burger we asked well done and it was practically mooing tried several times.to get waitstaff attention to no avail..We spent 80 bucks for 3 people to pretty much eat 6 pieces of broccoli and some fries not worth it ticket said well done too yet all 3 burgers where really red....
Atmosphere: 3
Food: 2
Service: 3
Love the bottomless
Atmosphere: 4
Food: 5
Service: 5
Hostess was rude and was so eager to tell me I can't sit at the bar and order my food to go because the kitchen was short staffed She then tried to tell me I could when she realized that made no sense. She then tells me it'll be an hour before I could even ORDER my food. she basically didn't want anyone else to come in. I decided to go to grill marks in the Vista and had the BEST EXPERIENCE ever!!
Atmosphere: 1
Food: 1
Service: 1