Management was rude and overwhelmed started a argument with customers and his team just because he was in a bad mood I really wanted to asks for my money back that’s was a bad look on sonics today when I just moved to the area
ThuHa Knuffke
The food was old. Corndog old and floppy and fries also old and floppy like they been sitting under the heat lamp for a while. Burger was blah. $28 down the drain. Never again.
Wichita Small (Chi- Chi)
Morgan was professional and courteous
Mister Jay
Quick drive thru during rush traffic. Food fresh and hot. Drinks properly portioned with ice.
Monica Burnett
Staff is always friendly and takes a moment to flash a smile. Kindness takes just a second.
J Charice Salahuddin Ryals
Visited Hardscrabble location 3-5-25 a little after 4pm (not exactly sure what time). Drive through worker was great btw😊.
Ordered 2 chili cheese tots. One of them had so little chili I thought it had none and no cheese. After moving the tots around I could see a little chill underneath. I took my order inside to request more chili. The young lady at the counter (brown or black hair… bob cut)…looks at me like I’m crazy when I say and show her there’s barely any chili. She then says “we can’t add anymore bc we have a new chili policy”.
I guess the chili policy didn’t go for my other order bc it was made right. Then tells me I would have to pay for a side of chili. 😳I told her I’m not paying again for what I already paid. I didn’t even get to the no cheese part!!! They probably have a new “cheese policy” as well.🙄
Normally no issues at this location. However I wanted what I paid for. This is more about the young lady than the tots. She was dismissive. I told her SHE deserved a bad review. So here it is.
I’d really like to know what this new chili policy is! I attempted to call 4x to no avail.
Dorand Martin
BAD MEAT!!! OLD MEAT!!! RANK MEAT!!! UPPTY FROWNING TAKE IT LIKE WE GIVE IT POOR CUSTOMER SERVICE. REPORTING TO HEALTH SERVICE!!!
Izzy Jeffcoat
It was bad wrong food order I’m pissed off next time remember someone’s order and nasty smash burger
maliek fowler
I am a loyal Sonic customer and have always loved your brand, particularly the strawberry cream slush, which I often order. However, my recent visit to the Hardscrabble Road location in Columbia, SC, on January 23, 2025, between approximately 2:00 and 4:00 PM, was deeply disappointing and left me feeling disrespected and dissatisfied due to the unprofessional behavior of the manager, Jeremy.
Upon pulling into the drive-thru, I was speaking with my passenger about my order when Jeremy greeted me over the intercom, saying, “Hello, welcome to Sonic. My name is Jeremy. How may I take your order?” Since I was still mid-sentence, I couldn’t respond immediately. Jeremy repeated himself with what felt like growing impatience. When I asked for a moment to finalize my order, he responded dismissively, “Well, just say that then.” His tone was unnecessarily rude and unprofessional.
I decided to go inside and speak with a manager, only to find that Jeremy was the manager. He appeared frantic and unprofessional, despite there being minimal activity in the restaurant at the time. Instead of addressing my concerns promptly, Jeremy made me wait while he played on the computer. When he finally acknowledged me, his response was dismissive, asking, “What can I help you with?”
When I asked if he had been the person on the intercom, he confirmed and continued to be unhelpful and combative. I requested the number for Sonic Corporate to file a formal complaint, and his response was, “It doesn’t matter if I give you the number. All corporate is going to do is send me an email to address the situation.”
Jeremy continued to challenge me, questioning the purpose of my complaint and making me feel as though he was baiting me into an argument. After finally handing me a receipt with no explanation, he dismissed me with, “Now you can go,” as if I were being kicked out simply for voicing my concerns.
This experience was disheartening and uncalled for. No customer should be met with such hostility or lack of professionalism when raising a concern. Jeremy’s behavior reflects poorly not only on this location but also on the Sonic brand as a whole. I urge Sonic to investigate this incident and review the surveillance footage from that day to ensure that this type of behavior is addressed and corrected.
I’ve always appreciated Sonic’s service, but this encounter has made me reconsider my loyalty to the brand. I hope the corporate team will take this seriously and ensure that other customers don’t have to endure similar treatment.
Austin
As a DoorDasher I visit several sonics around the area and this one is always the best. I stopped and picked up food for myself tonight, and the service was amazing at the drive-through. I interacted with three different people, and every one of them were as kind as could be and it Was very quick service
Drive thru is the worst with who took the order. They are short patience. Today less than 10 minutes ago, I ordered 2 sonic burgers and onion rings. Got all the way home, no onion rings only French toast. Terrible order. Terrible service. The young lady at the window was nice. Never again. Sandwich cold. Tried calling the number disconnected.
Alan Salinas
Always great service
Thadeous Bach
Gave them multiple chances to make a proper cherry limeade. Never gotten a descent one. They put way too much syrup in there and there is never any limes or cherries in the drink. It's very syrupy and doesn't matter when you go it's just blah.
Atmosphere: 3
Food: 1
Service: 3
Dion Richmond
Hot burgers, fries and a chance for a .79 cent slush is fun. Happy hour is awesome for a drink/slush and half price shake is Awesome. You won't regret coming here.
I have been coming to this Sonic’s for years now and to say that this was the BEST experience I've ever had here ever would be an understatement. I went near closing time and had a lengthy order but Tony was sooooo patient with me and my lengthy request. I’m so glad i was able to thank him for his grace and kindness as well as inform the shift supervisor of his excellent customer service. HE deserves a raise and promotion!!! Tony if you see this i thank you tremendously again. You and your counterparts were absolutely amazing and the food was great!!! Thank you, thank you and thank you! I am looking forward to returning.
Management was rude and overwhelmed started a argument with customers and his team just because he was in a bad mood I really wanted to asks for my money back that’s was a bad look on sonics today when I just moved to the area
The food was old. Corndog old and floppy and fries also old and floppy like they been sitting under the heat lamp for a while. Burger was blah. $28 down the drain. Never again.
Morgan was professional and courteous
Quick drive thru during rush traffic. Food fresh and hot. Drinks properly portioned with ice.
Staff is always friendly and takes a moment to flash a smile. Kindness takes just a second.
Visited Hardscrabble location 3-5-25 a little after 4pm (not exactly sure what time). Drive through worker was great btw😊.
Ordered 2 chili cheese tots. One of them had so little chili I thought it had none and no cheese. After moving the tots around I could see a little chill underneath. I took my order inside to request more chili. The young lady at the counter (brown or black hair… bob cut)…looks at me like I’m crazy when I say and show her there’s barely any chili. She then says “we can’t add anymore bc we have a new chili policy”.
I guess the chili policy didn’t go for my other order bc it was made right. Then tells me I would have to pay for a side of chili. 😳I told her I’m not paying again for what I already paid. I didn’t even get to the no cheese part!!! They probably have a new “cheese policy” as well.🙄
Normally no issues at this location. However I wanted what I paid for.
This is more about the young lady than the tots. She was dismissive. I told her SHE deserved a bad review. So here it is.
I’d really like to know what this new chili policy is! I attempted to call 4x to no avail.
BAD MEAT!!! OLD MEAT!!! RANK MEAT!!!
UPPTY FROWNING TAKE IT LIKE WE GIVE IT POOR CUSTOMER SERVICE. REPORTING TO HEALTH SERVICE!!!
It was bad wrong food order I’m pissed off next time remember someone’s order and nasty smash burger
I am a loyal Sonic customer and have always loved your brand, particularly the strawberry cream slush, which I often order. However, my recent visit to the Hardscrabble Road location in Columbia, SC, on January 23, 2025, between approximately 2:00 and 4:00 PM, was deeply disappointing and left me feeling disrespected and dissatisfied due to the unprofessional behavior of the manager, Jeremy.
Upon pulling into the drive-thru, I was speaking with my passenger about my order when Jeremy greeted me over the intercom, saying, “Hello, welcome to Sonic. My name is Jeremy. How may I take your order?” Since I was still mid-sentence, I couldn’t respond immediately. Jeremy repeated himself with what felt like growing impatience. When I asked for a moment to finalize my order, he responded dismissively, “Well, just say that then.” His tone was unnecessarily rude and unprofessional.
I decided to go inside and speak with a manager, only to find that Jeremy was the manager. He appeared frantic and unprofessional, despite there being minimal activity in the restaurant at the time. Instead of addressing my concerns promptly, Jeremy made me wait while he played on the computer. When he finally acknowledged me, his response was dismissive, asking, “What can I help you with?”
When I asked if he had been the person on the intercom, he confirmed and continued to be unhelpful and combative. I requested the number for Sonic Corporate to file a formal complaint, and his response was, “It doesn’t matter if I give you the number. All corporate is going to do is send me an email to address the situation.”
Jeremy continued to challenge me, questioning the purpose of my complaint and making me feel as though he was baiting me into an argument. After finally handing me a receipt with no explanation, he dismissed me with, “Now you can go,” as if I were being kicked out simply for voicing my concerns.
This experience was disheartening and uncalled for. No customer should be met with such hostility or lack of professionalism when raising a concern. Jeremy’s behavior reflects poorly not only on this location but also on the Sonic brand as a whole. I urge Sonic to investigate this incident and review the surveillance footage from that day to ensure that this type of behavior is addressed and corrected.
I’ve always appreciated Sonic’s service, but this encounter has made me reconsider my loyalty to the brand. I hope the corporate team will take this seriously and ensure that other customers don’t have to endure similar treatment.
As a DoorDasher I visit several sonics around the area and this one is always the best. I stopped and picked up food for myself tonight, and the service was amazing at the drive-through. I interacted with three different people, and every one of them were as kind as could be and it Was very quick service
Restaurantji Recommends
Drive thru is the worst with who took the order. They are short patience. Today less than 10 minutes ago, I ordered 2 sonic burgers and onion rings. Got all the way home, no onion rings only French toast. Terrible order. Terrible service. The young lady at the window was nice. Never again. Sandwich cold. Tried calling the number disconnected.
Always great service
Gave them multiple chances to make a proper cherry limeade. Never gotten a descent one. They put way too much syrup in there and there is never any limes or cherries in the drink. It's very syrupy and doesn't matter when you go it's just blah.
Atmosphere: 3
Food: 1
Service: 3
Hot burgers, fries and a chance for a .79 cent slush is fun. Happy hour is awesome for a drink/slush and half price shake is Awesome. You won't regret coming here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Fries, Strawberry, Hamburger, Sandwich, Garlic Bacon Double Cheeseburger, Grilled Cheese
I have been coming to this Sonic’s for years now and to say that this was the BEST experience I've ever had here ever would be an understatement. I went near closing time and had a lengthy order but Tony was sooooo patient with me and my lengthy request. I’m so glad i was able to thank him for his grace and kindness as well as inform the shift supervisor of his excellent customer service. HE deserves a raise and promotion!!! Tony if you see this i thank you tremendously again. You and your counterparts were absolutely amazing and the food was great!!! Thank you, thank you and thank you! I am looking forward to returning.
Atmosphere: 5
Food: 5
Service: 5
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