Subway

The other reviews say it all about this Subway location! I hope the general managers and/or owners start to take these reviews seriously! I will not come back to this location. I’ve learned my lesson! I came here about 4-5 months ago and long-story-short, the two male employees that were working at that time of my visit were very disrespectful. I spoke with the manager the following day about that visit and she told me that she was already aware of how much problems those two employees were given the store. She informed me that they were no longer working at that location. With that being said, here I am, 4-5 months later trying to give this location another shot. I walked in today and was not spoken to at all. The employee behind the counter did not even make eye contact with me. I am not sure why staff members think that not speaking and acknowledging customers when they walk in is okay, BUT IT IS NOT! I waited about close to 8-10 minutes, without any words being spoken from the employee who was making ONLINE orders! The employee showed a lack of urgency and consideration. All she had to say was that it will be a little while before she would be able to take my order. However, in fast food, guest in front of you are also priority! I finally asked her if she was the only one that could assist me and I also asked her if she could at least tell me how many more online orders she was going to do. I was the only customer in line and was on my lunch break. She told me that she GUESS she’ll get to me whenever she is done. She also said that she got more orders to do before me. The manager witnessed it all… And although she was in the start of an interview, I will not be dismissed rudely for trying to get a proper greeting, or estimate of the wait time. The manager hires poor quality of employees and it is very UNPROFESSIONAL! This location needs new management to save this location from shutting down! At the end of the day, the employees are a reflection of the leadership in the store! The manager IS the leader and the employees were hired under her guidance! It is sad to see such rude customer service in today’s time! Hopefully, these reviews do not go unnoticed much longer! It needs to be taken into heavy consideration for this Subway!

If i could give 0 stars I would. The opening manager or whoever she may be (she is light skinned with shortish brown hair and is about 5'6 or taller and has been there the last two mornings my partner and I had gone) purposely ruined my sandwich. I asked her for light lettuce and spinach with extra onions and she said we don't do extra here. I've personally worked for subway and at this location (who still has the same manager that i worked under- and they would not allow this bad service) and know that that is a complete lie. Even if subway changed there policy and i had to pay extra for onions I wouldn't have cared, but she literally would not let me. They also put barely anything on the sandwich. It was 9:30 am and my partner and I were the only ones there- there's was literally no excuse to be so horrible. We said hello, good morning, how are you, thank you and were extremely nice the whole time yet not only were our sandwiches ruined (mine more then his because i asked for light sauce and she purposely doused it in sauce to make it inedible) but we were treated with silence and glares as we tried to be kind to her. My boyfriend and I are different races and have dealt with issues in the south in the past so I really hope that was not the issue.....but for some reason she ruined my sandwich alot more and was alot ruder to me. The best part is I was charged for extra cheese but for some reason couldn't get extra onions-infact she purposely put light onions (5 little pieces i counted them) and would not let me get more. I had a 12 inch sandwhich. I asked for more toppings to where she continued to put as little as possible-except for the sauce of course.
I tried leaving a review on the sub way app but they don't allow you to type more then 225 characters- so it's literally impossible to explain the whole situation.
Our experience was so bad and our sandwiches so small (because she barely put anything on al the sandwiches, the only things that were correct were the amount of tomatoes and cucumbers on my partners sandwich).
It was pretty obvious she was blatantly lying to us so she wouldn't have to prep more food later... but we were literally the only people inside and all of the toppings were filled to the brim. Also if we had ordered on the app we can still select extra or light. I was very upset and bit my tongue the whole time, my partner and I payed for our food and left because both of us can't stand wasting food but we didn't even want them anymore.
DO NOT GO HERE!! If you do, record your experience so you can get refunded later. I wish I recorded it for the owner.

Same lady on the last two occasions-not friendly, unpleasant experience

Every time I come here it's the same person working she always has a bad attitude always got something to say. I mean if you don't want to work in customer service don't work at Subway you need to get a job where you don't have to deal with people. And then she messed up my whole order. I don't understand why rude people working and places they have to deal with people

Mens bathroom is nusty and dirty, plus the w girls working rite now out there so rude, they do they job and make mad faces at you even if you ask them so nicely

Something not stored right . Ate the sub as my only meal on yesterday & woke up with feeling like I have food poisoning. Very disappointed

Food: 1

Subway has good choices for me. You can pick your ingredients. Fresh veggies on your sandwiches. Really delicious. With or without cheese. I have to go low fat. They can do that. Nice folks.

Have given this place multiple chances. Just went into today and stood there for 5 mins without being helped. Another lady behind me asked for help and the lady just looked into the back and asked someone to come up and after a few more minutes we both decided to leave. Just terrible customer service.

Walked in @ 2pm on a Tues and got turned away. "Can't take your food order" is all I got

Atmosphere: 1

Food: 1

Service: 1

Turn the blaring music down so you can hear my order and stop with attitude..you complained when you got busy..busy equals a paycheck.and stop arguing with the customers..

Atmosphere: 3

Food: 4

Service: 1

So we walk in to restaurant and there is no one behind the counter. Everyone is in the back of the store. After 1 minute out walks the most serious 17 year old i have ever met in my life. No hello or hi how are you doing . With this kid it was all business. What can i get you. So we order a chicken sandwich and he makes it , we pay, and he hands us the sandwich and a cup and goes about his business. Well when i first got my drink , the coke zero dispenser worked fine. When i went back to refill my cup the coke zero button was disabled. So i tell the kid about it and he says that it happened because we are all out. Doesnt offer a solution or even try to act like he was going to replace the coke zero in the machine. Just went about his business and left it at that. I jusy think that any business that deals with people should do a better job on training its employees on how to interact with people and do a better job of catering to its customers.

Parking: Shared parking lot.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Rotisserie-Style Chicken

Employees do not greet you when you come in and they also have nasty attitudes and it is hot in the building. No air condition employees are extremely unpleasant. Both young ladies were rude Employees do not greet you when you come in and they also have nasty attitudes is hot in the building. No air condition employees are extremely unpleasant. Both the African-American young ladies were very rude. I have no customer service skills terrible representation of business. I would not recommend eating here. I would not recommend doing business here you will not be treated like a customer.

Atmosphere: 1

Food: 1

Service: 1

Jordan was amazing ! Patient , kind and honest . What I need was rather simple but very complex as I was planning a kids party. He was thorough in the accommodations I needed and I don’t feel like he ever got aggravated with me . I appreciate people like Jordan who make me feel welcomed . I’ll come back anytime he’s working

Atmosphere: 5

Food: 5

Service: 5

Used to work here owner aka DEVIN MOON will doc your last pay check if you put in two week or get fired. High turn over rate do not recommend letting your kids work here. Will work them like a dog for $10 an hour. While he drives a blue Tesla. No matter how much you do for him you will be judged as not reliable.( he forgot about my interview and had to do it in FaceTime) reliability should be the last word in his vocabulary.

Atmosphere: 1

Food: 1

Service: 1

This subway seems to be having alot of problems. You never know when they will be open. Randomly closed at times. I went this afternoon and 1 girl working her tail off...not unusual in these times. My meatball sub was ice cold! Not sure if anyone knew there is a way to keep them warm. I won't be going back.

Atmosphere: 4

Food: 1

Service: 5