Tokyo Grill

The black girl in the front working on 6/19 around 4:17 when I came in needs to be fired. She has no customer service skills at all! Rude and nasty.

Atmosphere: 1

Food: 2

Service: 1

Food was simply okay. Employee who greeted me was VERY kind and lovely to speak with. My 2 star review is due to their online menu directly connected to their website has the item of spring rolls as a 6 pack but they only provided 2. After getting home, I realized we only got 2 and I called in. I was told they didn’t make the menu and cannot change it, but they only serve them as 2 packs. Had I known this, I wouldn’t have purchased the item altogether. Very disheartened by the experience and letdown of nothing being made “right”. I realize things may be out of their control, but I feel like something could have been offered to make things right, such as 4 additional rolls to satisfy what I paid for or a coupon for another order to make things right and make the customer feel valid in their concern vs dismissing the issue. If the online order menu is directly linked with your website, you should honor your prices. We unfortunately will not be returning.

Food: 2

Service: 3

Quick order ahead option! I came in to pick up my order and was greeted by a young lady. Clean restroom also!!

Kid-friendliness: Reasonably priced kid meal options.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hibachi Steak and Shrimp Fried Rice, Shrimp and Steak Hibachi

Quick order ahead option! I came in to pick up my order and was greeted by a young lady. Clean restroom also!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hibachi Steak and Shrimp Fried Rice, Shrimp and Steak Hibachi

It's not that service is bad. The young girl and guy that's always at the counter stays on the phone... every time I've been in there and it's alot. . Both have ear buds in and talking. That should be a big no when dealing with customer

Atmosphere: 3

Food: 5

Service: 3

It's not that service is bad. The young girl and guy that's always at the counter stays on the phone... every time I've been in there and it's alot. . Both have ear buds in and talking. That should be a big no when dealing with customer

Atmosphere: 3

Food: 5

Service: 3

Delicious food and fast friendly service

Atmosphere: 5

Food: 5

Service: 5

Food is great customer service is a zero for me though… Both Cashiers were dismissive, irritable, on their phones the entire time, and then talked bad about each customer that walked out while I was sitting there eating.

Atmosphere: 3

Food: 5

Recommended dishes: White Sauce, Fried Rice

Cashier could not tell me much about the quality of the food that they serve, so I said alright and walked out.

Service: 2

The food was mediocre, the customer service was not the best from the time of placing the call to picking it up, I didn’t feel welcome nor did I feel like I wanted to continue with placing of my order, which was due to the lady who took it. She gave low energy almost like she didn’t care to be at work or to help customers borderline attitude. I don’t know if I will go back to this location again.

Atmosphere: 4

Food: 2

Service: 1

Recommended dishes: White Sauce

Tokyo Grille is always my place for a clean rice and veggies plate with tender teriyaki chicken and some shrimp the white sauce is the topping

Vegetarian options: You could just order the rice and vegetables

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Shrimp Plate, Teriyaki Chicken, White Sauce

I love their food. They have the best vegetables I have ever had in Asian

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Teriyaki Chicken, Steak Bowl, White Sauce

Ordered a chicken bowl and the chicken Was sour. Called and told them and they were nice about making another bowl or refund. I ended up getting another bowl and it was still sour. Would never return there, my stomach was in knots.

Atmosphere: 5

Food: 1

Service: 5

extremely rude employees

Wheelchair accessibility: Definitely accessible for all