I literally said I wanted no strawberries in the smoothie. And they made it with strawberries. Thank god I’m not allergic. SMH.
True2daflame
There are better options than this place in the area, don't waste your time. Slow service, unkept floor, and with staff as cheerful as a funeral. The best interaction I had was with another customer that happened to ease my frustration at the time so I was just leaving a lazy review. I got a reply by the owner that stated that my prior review lacked ways to improve so I should leave a better review, so my review was edited.The owner doesn't really seem to understand their customers. (Look at the replies to some of the low star reviews) Sometimes people don't care enough about what was wrong, to point it out. I hope you found the list more beneficial to the betterment of your establishment??
Atmosphere: 2
Food: 2
Service: 2
Jo Boerman
Ordered delivery and waited 45 min no problem except they forgot one of our meals. Called store to repeated hang ups and no answer. Run poorly by teenagers. A shame. Ni manager I do
Service: 1
Anon Ymous
Cashier forgot to apply the Fan Fest discount to my wife's order. Cashier seemed to be new so that was no big deal. But when I spoke to the manager he basically blamed my wife for paying the price without acknowledging anything wrong on his side. He also refused to refund the money, or apply it to our next order. He looked annoyed and defensive from the start. Definitely bad customer service especially for a manager. The employees are much nicer then that particular manager even though they didn't work the register well.
Atmosphere: 1
Food: 3
Service: 1
Rex Davidson
Cramped, uncomfortable, stuffy, hot and muggy. Not enough help for very busy Saturday lunch and afternoon! Took forever to make one smoothie!!
Atmosphere: 1
Food: 4
Service: 1
Susan Smith
Sloppy with the
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baja Chicken, Mango Magic
Jessica Mitchum
I've spent quite some time reading the various responses of what I must assume is the manager/owner of this location. It is just further proof of how bad the customer service is, and it is just combative or defensive responses to the majority of the negative reviews. So, instead of the 3 stars, you're downgraded to 1. I almost NEVER give 1 star ratings... this will only be my second 1 star rating ever out of approximately 123 ratings I have given. * Oh, and to answer your question, no... I did not call because I was already gone and didn't have time to come back. AND, I have had an issue before, in which I did bring to the counter person's attention and was met with the same rude service as so many people have been expressing. It wasn't worth it. As a manager or owner or just a person with any business sense, maybe you should spend your energy on improving instead of being defensive, combative, and unprofessional to Google reviewers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Mango Magic
Shanice Boswell
Ben is a really nasty individual. When my corn wasn't right, I asked for my money back he told me no. That is a problem for me how dare you tell me no I can't have my money back when I wasn't satisfied.
Brittany Lanzieri
Ordered from here a few days ago, got a coupon in my email for $1.99 smoothie with purchase of a flatbread valid until February 16. Came in not even a week later to use the coupon and they say it’s not something they’re offering?!? What was the point in sending out the email then. Ridiculous.In response to owner response: No I didn’t enjoy your “fare”. Instead of you being able to get the $9 I still would’ve spent using the coupon, I chose to spend no money at your establishment. You and corporate not being on the same page is far from a logical excuse and will lose you money and business.
Service: 1
Tracey Brunson
The island green smoothie is my go to for a quick pick me up.
When I went in I wasn’t really sure what I wanted. The cashier Morgan help me decide, she was amazing and helpful. The smoothie was amazing the flatbread was
Atmosphere: 3
Food: 4
Service: 5
Kenya Simpson
Customer service sucks! I'm not sure what's going on with this generation but they need help. The store needs to be cleaned.
Atmosphere: 2
Food: 4
Service: 1
Rock
Good smoothie! Friendly Staff! Clean environment. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Cynthia Thomas
Ordered 2 flatbreads and I think the chicken pesto was bland and flavorless for 8.00 I expected a better sandwich. Will probably never order that again.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sunrise Sunset
Christina C.
Their Smoothies are so fresh and delicious! My husband and I really enjoyed this place. Food is good as well!
I literally said I wanted no strawberries in the smoothie. And they made it with strawberries. Thank god I’m not allergic. SMH.
There are better options than this place in the area, don't waste your time. Slow service, unkept floor, and with staff as cheerful as a funeral. The best interaction I had was with another customer that happened to ease my frustration at the time so I was just leaving a lazy review. I got a reply by the owner that stated that my prior review lacked ways to improve so I should leave a better review, so my review was edited.The owner doesn't really seem to understand their customers. (Look at the replies to some of the low star reviews) Sometimes people don't care enough about what was wrong, to point it out. I hope you found the list more beneficial to the betterment of your establishment??
Atmosphere: 2
Food: 2
Service: 2
Ordered delivery and waited 45 min no problem except they forgot one of our meals. Called store to repeated hang ups and no answer. Run poorly by teenagers. A shame. Ni manager I do
Service: 1
Cashier forgot to apply the Fan Fest discount to my wife's order. Cashier seemed to be new so that was no big deal. But when I spoke to the manager he basically blamed my wife for paying the price without acknowledging anything wrong on his side. He also refused to refund the money, or apply it to our next order. He looked annoyed and defensive from the start. Definitely bad customer service especially for a manager. The employees are much nicer then that particular manager even though they didn't work the register well.
Atmosphere: 1
Food: 3
Service: 1
Cramped, uncomfortable, stuffy, hot and muggy. Not enough help for very busy Saturday lunch and afternoon! Took forever to make one smoothie!!
Atmosphere: 1
Food: 4
Service: 1
Sloppy with the
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baja Chicken, Mango Magic
I've spent quite some time reading the various responses of what I must assume is the manager/owner of this location. It is just further proof of how bad the customer service is, and it is just combative or defensive responses to the majority of the negative reviews. So, instead of the 3 stars, you're downgraded to 1. I almost NEVER give 1 star ratings... this will only be my second 1 star rating ever out of approximately 123 ratings I have given. * Oh, and to answer your question, no... I did not call because I was already gone and didn't have time to come back. AND, I have had an issue before, in which I did bring to the counter person's attention and was met with the same rude service as so many people have been expressing. It wasn't worth it. As a manager or owner or just a person with any business sense, maybe you should spend your energy on improving instead of being defensive, combative, and unprofessional to Google reviewers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Mango Magic
Ben is a really nasty individual. When my corn wasn't right, I asked for my money back he told me no. That is a problem for me how dare you tell me no I can't have my money back when I wasn't satisfied.
Ordered from here a few days ago, got a coupon in my email for $1.99 smoothie with purchase of a flatbread valid until February 16. Came in not even a week later to use the coupon and they say it’s not something they’re offering?!? What was the point in sending out the email then. Ridiculous.In response to owner response: No I didn’t enjoy your “fare”. Instead of you being able to get the $9 I still would’ve spent using the coupon, I chose to spend no money at your establishment. You and corporate not being on the same page is far from a logical excuse and will lose you money and business.
Service: 1
The island green smoothie is my go to for a quick pick me up.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Island Green
Restaurantji Recommends
When I went in I wasn’t really sure what I wanted. The cashier Morgan help me decide, she was amazing and helpful. The smoothie was amazing the flatbread was
Atmosphere: 3
Food: 4
Service: 5
Customer service sucks! I'm not sure what's going on with this generation but they need help. The store needs to be cleaned.
Atmosphere: 2
Food: 4
Service: 1
Good smoothie! Friendly Staff! Clean environment. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 flatbreads and I think the chicken pesto was bland and flavorless for 8.00 I expected a better sandwich. Will probably never order that again.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sunrise Sunset
Their Smoothies are so fresh and delicious! My husband and I really enjoyed this place. Food is good as well!