Failed to get the order correct and the chili lid wasn't on properly and it spilled and staff failed to replace.
Takiyah Shoaf
had a very disappointing experience at this Wendy’s due to poor customer service and multiple order errors.
After placing my order and pulling up to the window, the cashier, Nezeah, was already rude in her tone. I asked for my receipt and was told it was in the bag, but when I checked, it was not there. When I politely let her know, she responded with an attitude. I was also given the wrong drinks, and when I pointed that out, she again had an attitude instead of correcting the mistake professionally.
Once I got home, I realized my food order was also incorrect, so I drove back to the restaurant to have it fixed. I was told they could only replace the entrée, not the fries, because the fries were “correct.” I explained that since I had to drive home and then back again due to their mistake, the fries were now cold and should also be replaced. This request was refused.
I then asked for a full refund, which the manager, Cynthia, approved. I ended up going back through the drive-thru, reordering the same meal with the refunded money, and finally received fresh food.
Mistakes happen, but the lack of accountability, refusal to properly correct the issue, and the consistent attitude from the cashier made this a frustrating experience. Customer service and basic order accuracy need serious improvement
Atmosphere: 1
Food: 1
Service: 1
Kentrell
The Chick with the red hair was very helpful and professional
Atmosphere: 5
Food: 5
Service: 5
phat nguyen
No friendly And so rule
Drea
Waited 10 minutes just to have stalled nuggets and fried. Lime ginger ale was great.
Ryan Miller
She said they had no ketchup. Thats almost as bad as the slushy machine being broken.
Atmosphere: 3
Food: 3
Service: 3
Jessica boozer
At night its very disappointing. I left McDonald's which was wrapped around the building. Should of just stayed but i decided to go to Wendy's. Which was slow no business at all . Order my food thru drive thru im the only car but had to wait over 5 min for my food and received cold fries. Everything else hot. I pull back around and ask for fresh fries and to speak to a manager a young employee laughed in my face and said manager is busy doing manager things when I asked what she was doing bc no way yall slow and I got cold fries. They didnt care ok cool. He proceeded to tell another employee he aint worried about it. I dont think a manager was even there at this point. I was the only car they had. NO OTHER BUSINESS AT ALL. But they slow and not making money for a reason . Unfortunately I will not be returning on a night shift bc the teens make it a joke. It's sad
Atmosphere: 1
Food: 1
Service: 1
Ashley Hamilton
Customer service is bad !
Tatyana Maddox
Asked me to hurry up due to them being on a timer
Atmosphere: 1
Food: 1
Service: 1
Kaden
Trying to get lunch on my break, I end up sitting in their drive through for 25 minutes. Not sure what the hold up is but wait times shouldn’t be a problem at all restaurant like this.
These girls are higher than a kite , smoking inside the building while working there . Cmon guys there's 9 cars backed up in line during lunch hours cant even get the ORDER right when you even know what planet your on...
Atmosphere: 1
Food: 2
Service: 1
Orlando Givens
Worst wendys i ever been too. Every time i go there i have to drive back because the food is wrong. They really need to just shut this wendys down. Because you can easily tell management doesn't care.
Jim Zellers
Waited 20 minutes for 2 single combos. Food came out cold and thrown together. Highly don't recommend
Atmosphere: 1
Food: 1
Service: 1
Roger Longenecker
Used drive up, placed order. Paid at 1st window. Got to 2nd window and was told they were out of what I wanted. Shameful. Happens way too often.
Service: 1
Holly Baucom
Hard to rate in the dark, lol, and I used the drive-thru. There was at least 7 or 8 cars in front ofw but the lady on the speaker was kind, courteous, and helpful. I wish I got her name. Brunette, early 40's and so patient with me. Food was hot and fresh. Totally impressed.
Failed to get the order correct and the chili lid wasn't on properly and it spilled and staff failed to replace.
had a very disappointing experience at this Wendy’s due to poor customer service and multiple order errors.
After placing my order and pulling up to the window, the cashier, Nezeah, was already rude in her tone. I asked for my receipt and was told it was in the bag, but when I checked, it was not there. When I politely let her know, she responded with an attitude. I was also given the wrong drinks, and when I pointed that out, she again had an attitude instead of correcting the mistake professionally.
Once I got home, I realized my food order was also incorrect, so I drove back to the restaurant to have it fixed. I was told they could only replace the entrée, not the fries, because the fries were “correct.” I explained that since I had to drive home and then back again due to their mistake, the fries were now cold and should also be replaced. This request was refused.
I then asked for a full refund, which the manager, Cynthia, approved. I ended up going back through the drive-thru, reordering the same meal with the refunded money, and finally received fresh food.
Mistakes happen, but the lack of accountability, refusal to properly correct the issue, and the consistent attitude from the cashier made this a frustrating experience. Customer service and basic order accuracy need serious improvement
Atmosphere: 1
Food: 1
Service: 1
The Chick with the red hair was very helpful and professional
Atmosphere: 5
Food: 5
Service: 5
No friendly
And so rule
Waited 10 minutes just to have stalled nuggets and fried. Lime ginger ale was great.
She said they had no ketchup.
Thats almost as bad as the slushy machine being broken.
Atmosphere: 3
Food: 3
Service: 3
At night its very disappointing. I left McDonald's which was wrapped around the building. Should of just stayed but i decided to go to Wendy's. Which was slow no business at all . Order my food thru drive thru im the only car but had to wait over 5 min for my food and received cold fries. Everything else hot. I pull back around and ask for fresh fries and to speak to a manager a young employee laughed in my face and said manager is busy doing manager things when I asked what she was doing bc no way yall slow and I got cold fries. They didnt care ok cool. He proceeded to tell another employee he aint worried about it. I dont think a manager was even there at this point. I was the only car they had. NO OTHER BUSINESS AT ALL. But they slow and not making money for a reason . Unfortunately I will not be returning on a night shift bc the teens make it a joke. It's sad
Atmosphere: 1
Food: 1
Service: 1
Customer service is bad !
Asked me to hurry up due to them being on a timer
Atmosphere: 1
Food: 1
Service: 1
Trying to get lunch on my break, I end up sitting in their drive through for 25 minutes. Not sure what the hold up is but wait times shouldn’t be a problem at all restaurant like this.
Restaurantji Recommends
These girls are higher than a kite , smoking inside the building while working there . Cmon guys there's 9 cars backed up in line during lunch hours cant even get the ORDER right when you even know what planet your on...
Atmosphere: 1
Food: 2
Service: 1
Worst wendys i ever been too. Every time i go there i have to drive back because the food is wrong. They really need to just shut this wendys down. Because you can easily tell management doesn't care.
Waited 20 minutes for 2 single combos. Food came out cold and thrown together. Highly don't recommend
Atmosphere: 1
Food: 1
Service: 1
Used drive up, placed order. Paid at 1st window. Got to 2nd window and was told they were out of what I wanted. Shameful. Happens way too often.
Service: 1
Hard to rate in the dark, lol, and I used the drive-thru. There was at least 7 or 8 cars in front ofw but the lady on the speaker was kind, courteous, and helpful. I wish I got her name. Brunette, early 40's and so patient with me. Food was hot and fresh. Totally impressed.
Atmosphere: 4
Food: 5
Service: 5
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