The employees here are super nice! They are always super helpful if you have questions. Their iced coffee is really good. Also no up charge on non dairy milks or flavoring. The inside is usually pretty empty.
Food: 4
Service: 5
Rachel Edwards
Coffee was good. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Talia Smith
waited at the window for 15 minutes for my order which consisted of two things- avocado toast and a coffee. when i went to eat the toast, it was black and hard as a rock. it is literally impossible to eat. i don’t have time to go back and get this fixed but it’s insane it was even handed to me in the first place.
Food: 1
Service: 1
Russell Patterson
Poor customer service. Lied to by their employee that helped me this morning. Told on Thursday evening for pick up that it is ordered on Thursday and I could pick up on friday.. this morning told the order was canceled. Completely unprofessional.
Whitney K
I think this Dunkin has the nicest employees in the area. I’ve always been greeted with a friendly smile at the drive thru window. I usually only get drinks, and they are made accurately. There’s almost always a line, but you can always go inside. I like the convenience of staying in my warm car, so I don’t mind waiting. I just know not to place an order when I’m in a hurry, which seems like common sense for any drive thru. Thank you all for always being kind even though I know how difficult that can be working with the public!
Atmosphere: 5
Food: 5
Service: 5
Stella Monroe
I don’t know if the staff are all just incompetent and slow, or what the problem is because I ordered 2 strawberry frosted donuts, and got 2 chocolate frosted instead. Whether the reason for the mishap was them not being able to comprehend strawberry or them not caring, stuff like this is why they work at Dunkin making minimum wage. Please train your staff better or get people with basic comprehension and reading skills.
Food: 1
Service: 1
Amanda Lopez
I’ve read through the reviews and am disappointed so many have had a bad experience. However, I can only assume this is in major part to do with staffing. I found myself in the lobby during morning rush (haven’t been to this location in a while) and apparently the lobby was not supposed to be open. Only drive through. I apologized to the woman working and she took my order without a fuss, food came out great! The drive through line was significantly long but she told me there were only two employees on during a morning RUSH and that meant the process was more efficient with only drive through being open. Since this is literally one of the few locations in town where I imagine they have tons of foot traffic, please provide more staff. That starts a cascade of events ultimately leading to happier employees who are willing to continue to offer great service.
I hope management sees this, kudos to your employees working through staffing shortages. Read through the plethora of negative reviews and reevaluate your structure. I understand Dunkin is a name brand and people will always visit, but eventually you’ll become the place people don’t want to go to anymore or even give another shot after a bad experience.
Food: 5
Service: 5
Thomas
Same story everyday 30 min in drive thru and inside closed terrible service there better options which I will be taking
Atmosphere: 1
Food: 1
Service: 1
Je Ha
Powdered donuts need to be completely taken off the menu they never have them I just believe at this point they aren’t making them
The new manager they have is very weird and carries a smell I cannot get over. She makes many racial remarks toward her employees, never orders the correct donuts (according to staff) and also disrespects the customers! This lady has even tried to call the police on me for sitting in the lobby while I was doing my work !! I will never understand why or how she got the position as a manager with that kind of demeanor!
Atmosphere: 3
Food: 3
Service: 1
Jeremiah
Soooooo damn slowwwww!!! Took 30 minutes to go through the drive thru
Atmosphere: 1
Food: 3
Service: 1
Edgar Alvarado
Burnt up croissant sandwich
Atmosphere: 2
Food: 1
Service: 3
ivy g.
Showed up at about 3pm on a Saturday and they had absolutely zero donuts. I would understand if it was morning rush… but 3pm on a Saturday is kinda crazy for having absolutely ZERO. This is also not the first time I’ve come here mid-day to get some donuts and they were completely out. If it was a one time thing, that would suck but it’d at least be understandable. Multiple times though is a pattern, and apparently I’m not the only one who has experienced this based on other reviews. I would rate one star, but depending on who you get behind the counter they can be nice sometimes. Just wouldn’t recommend this Dunkin’ location honestly.
The employees here are super nice! They are always super helpful if you have questions. Their iced coffee is really good. Also no up charge on non dairy milks or flavoring. The inside is usually pretty empty.
Food: 4
Service: 5
Coffee was good. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
waited at the window for 15 minutes for
my order which consisted of two things- avocado toast and a coffee. when i went to eat the toast, it was black and hard as a rock. it is literally impossible to eat. i don’t have time to go back and get this fixed but it’s insane it was even handed to me in the first place.
Food: 1
Service: 1
Poor customer service. Lied to by their employee that helped me this morning. Told on Thursday evening for pick up that it is ordered on Thursday and I could pick up on friday.. this morning told the order was canceled. Completely unprofessional.
I think this Dunkin has the nicest employees in the area. I’ve always been greeted with a friendly smile at the drive thru window. I usually only get drinks, and they are made accurately. There’s almost always a line, but you can always go inside. I like the convenience of staying in my warm car, so I don’t mind waiting. I just know not to place an order when I’m in a hurry, which seems like common sense for any drive thru. Thank you all for always being kind even though I know how difficult that can be working with the public!
Atmosphere: 5
Food: 5
Service: 5
I don’t know if the staff are all just incompetent and slow, or what the problem is because I ordered 2 strawberry frosted donuts, and got 2 chocolate frosted instead. Whether the reason for the mishap was them not being able to comprehend strawberry or them not caring, stuff like this is why they work at Dunkin making minimum wage. Please train your staff better or get people with basic comprehension and reading skills.
Food: 1
Service: 1
I’ve read through the reviews and am disappointed so many have had a bad experience. However, I can only assume this is in major part to do with staffing. I found myself in the lobby during morning rush (haven’t been to this location in a while) and apparently the lobby was not supposed to be open. Only drive through. I apologized to the woman working and she took my order without a fuss, food came out great! The drive through line was significantly long but she told me there were only two employees on during a morning RUSH and that meant the process was more efficient with only drive through being open. Since this is literally one of the few locations in town where I imagine they have tons of foot traffic, please provide more staff. That starts a cascade of events ultimately leading to happier employees who are willing to continue to offer great service.
I hope management sees this, kudos to your employees working through staffing shortages. Read through the plethora of negative reviews and reevaluate your structure. I understand Dunkin is a name brand and people will always visit, but eventually you’ll become the place people don’t want to go to anymore or even give another shot after a bad experience.
Food: 5
Service: 5
Same story everyday 30 min in drive thru and inside closed terrible service there better options which I will be taking
Atmosphere: 1
Food: 1
Service: 1
Powdered donuts need to be completely taken off the menu they never have them I just believe at this point they aren’t making them
Atmosphere: 4
Food: 2
Service: 4
Laziest duncan ever.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The new manager they have is very weird and carries a smell I cannot get over. She makes many racial remarks toward her employees, never orders the correct donuts (according to staff) and also disrespects the customers! This lady has even tried to call the police on me for sitting in the lobby while I was doing my work !! I will never understand why or how she got the position as a manager with that kind of demeanor!
Atmosphere: 3
Food: 3
Service: 1
Soooooo damn slowwwww!!! Took 30 minutes to go through the drive thru
Atmosphere: 1
Food: 3
Service: 1
Burnt up croissant sandwich
Atmosphere: 2
Food: 1
Service: 3
Showed up at about 3pm on a Saturday and they had absolutely zero donuts. I would understand if it was morning rush… but 3pm on a Saturday is kinda crazy for having absolutely ZERO. This is also not the first time I’ve come here mid-day to get some donuts and they were completely out. If it was a one time thing, that would suck but it’d at least be understandable. Multiple times though is a pattern, and apparently I’m not the only one who has experienced this based on other reviews. I would rate one star, but depending on who you get behind the counter they can be nice sometimes. Just wouldn’t recommend this Dunkin’ location honestly.
Atmosphere: 2
Food: 1
Service: 2
fantastic service from great employees
Atmosphere: 5
Food: 5
Service: 5
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