Ordered and paid for a pizza with extra cheese. Pizza arrived 25 minutes after scheduled delivery. Box was smashed open and not sealed. Pizza was cold and not cheese on top. Called the store and was on hold for 30 minutes. Tried to use Pizza Hut chat and was on hold for 10 minutes waiting for an agent before I gave up. Called the hotline and was told to call the store. Frustrating that I spent over 30 dollars on 1 pizza that was inedible. Worst Pizza Hut experiences are always at this location
Shauna
Ordered food online and the used to door dash but it never showed. Got a message telling me it was coming and a driver name and number but nothing
Eric English
Please never order from this Pizza Hut. This is by far the worst in the country. Extremely long wait times. Order was completely wrong and terrible cleanliness I actually don’t know how this place is still in business
Juan Delgado
I need to learn my lesson and stop coming here. I don't blame the workers, they're underpaid and overworked, and real management is absent. (Shift managers are good though, they do the best with what they're given and aren't paid much better.)
Barn Beezy
The young lady at the cashwrap could be more customer friendly. First off she has so.e type of hair wrap around her head (which is ok) she doesn't greet anyone who walks in and when she actually speaks, she's being rude.
Deana Michelle Lyons
it's just a really great experience all together
Teresa Daniels
The restaurant was dirty. Several of us waited almost 10 minutes to be acknowledged. My order wasn’t ready so I waited another 20 minutes to get it. When the young kid handed ut to me he did not check it and unfortunately neither did I. We were passing through so when we arrived home 25 minutes later and went to eat both pizzas were wrong and they had given us no dip for the wings despite asking and being charged for it. I immediately called the restaurant and after about 5 minutes a woman answered the phone. I explained what happened and how the kid was too busy playing around to do his job. She said I was the third or fourth person to call with wrong orders that night. She stated she had to remake one order 3 times. She offered to remake our order but I explained we were 25 minutes away and I did not want to travel back down there that late in the evening. She said she would refund my card and speak to the manager. The refund has not happened but they sure charged my card. I grew up with Pizza Hut and in fact my late stepfather was an executive with corporate when I was younger so I know what is expected and the quality that is supposed to be delivered. I can honestly state that this does not happen in the Goose Creek restaurant. It is horrible and I advise you to stay far far away.
Fenty Breezy
Your food will take them literally hours to make.
Mari King
Food was very good it was ready when I got there employees had a positive attitude highly recommend 10/10
i ordered a pizza at 7:00pm and was told it would be 50min, i called at 8:20 to find out what was going on and was told my order had not been received. i was then given a number to contact the area manager and there was no answer, attempted to call corporate and got sent too a call center. worst pizza chain ever over 2hrs and still no food i would recommend getting a pizza from aldis before wasting your money on this establishment
C Jenkins
This restaurant is disgusting behind the counter area was horrible stuff was everywhere I'm not sure how they have a A on their door the bathroom was disgusting as well tissue all over the floor no soap or paper towels was in the bathroom at all this restaurant need to be reported to the SCDA department I'll probably reach out to them on Tuesday This Restaurant wasn't like this last year in October when me and my husband last ordered from here
Derick Fountain
To much sauce and not much of anything else on my pizza.
Atiba Russell
Time and time again this location fails to reach any of pizza huts quality standards. After Covid they never reached their full potential again. No more bars , the food quality isn’t the same , delivery and order time is NEVER met. It’s a shame what could’ve been is now just a thought. This place needs a complete revamp from ownership on down. Every time I come here it’s a new manager but that’s not going to fix this travesty. My pan pizza didn’t even have crust around majority of the pizza absolutely disgusting display from top to bottom.
Heather Marie
This place is a hot mess. Staffing is a serious issue. During the day only 2 people are staffed/working. When they're at their busiest like on a Friday night there's six people staffed but only two working. The other four are just walking around aimlessly or looking at their phone. Tonight I ordered online. Got there in time. Was told it would take 10 to 15 minutes for my food to be ready. After waiting 10 minutes, a cook came from the back and asked what I was waiting for. The front attendant told them that my order was in the oven. The Cook said my order had been ready. Sure enough I get home a less than 10 minute commute and my pizza is Luke warm.
You can now eat inside restaurant
Ordered and paid for a pizza with extra cheese. Pizza arrived 25 minutes after scheduled delivery. Box was smashed open and not sealed. Pizza was cold and not cheese on top. Called the store and was on hold for 30 minutes. Tried to use Pizza Hut chat and was on hold for 10 minutes waiting for an agent before I gave up. Called the hotline and was told to call the store. Frustrating that I spent over 30 dollars on 1 pizza that was inedible. Worst Pizza Hut experiences are always at this location
Ordered food online and the used to door dash but it never showed. Got a message telling me it was coming and a driver name and number but nothing
Please never order from this Pizza Hut. This is by far the worst in the country. Extremely long wait times. Order was completely wrong and terrible cleanliness I actually don’t know how this place is still in business
I need to learn my lesson and stop coming here. I don't blame the workers, they're underpaid and overworked, and real management is absent. (Shift managers are good though, they do the best with what they're given and aren't paid much better.)
The young lady at the cashwrap could be more customer friendly. First off she has so.e type of hair wrap around her head (which is ok) she doesn't greet anyone who walks in and when she actually speaks, she's being rude.
it's just a really great experience all together
The restaurant was dirty. Several of us waited almost 10 minutes to be acknowledged. My order wasn’t ready so I waited another 20 minutes to get it. When the young kid handed ut to me he did not check it and unfortunately neither did I. We were passing through so when we arrived home 25 minutes later and went to eat both pizzas were wrong and they had given us no dip for the wings despite asking and being charged for it. I immediately called the restaurant and after about 5 minutes a woman answered the phone. I explained what happened and how the kid was too busy playing around to do his job. She said I was the third or fourth person to call with wrong orders that night. She stated she had to remake one order 3 times. She offered to remake our order but I explained we were 25 minutes away and I did not want to travel back down there that late in the evening. She said she would refund my card and speak to the manager. The refund has not happened but they sure charged my card. I grew up with Pizza Hut and in fact my late stepfather was an executive with corporate when I was younger so I know what is expected and the quality that is supposed to be delivered. I can honestly state that this does not happen in the Goose Creek restaurant. It is horrible and I advise you to stay far far away.
Your food will take them literally hours to make.
Food was very good it was ready when I got there employees had a positive attitude highly recommend 10/10
Restaurantji Recommends
i ordered a pizza at 7:00pm and was told it would be 50min, i called at 8:20 to find out what was going on and was told my order had not been received. i was then given a number to contact the area manager and there was no answer, attempted to call corporate and got sent too a call center. worst pizza chain ever over 2hrs and still no food i would recommend getting a pizza from aldis before wasting your money on this establishment
This restaurant is disgusting behind the counter area was horrible stuff was everywhere I'm not sure how they have a A on their door the bathroom was disgusting as well tissue all over the floor no soap or paper towels was in the bathroom at all this restaurant need to be reported to the SCDA department I'll probably reach out to them on Tuesday This Restaurant wasn't like this last year in October when me and my husband last ordered from here
To much sauce and not much of anything else on my pizza.
Time and time again this location fails to reach any of pizza huts quality standards. After Covid they never reached their full potential again. No more bars , the food quality isn’t the same , delivery and order time is NEVER met. It’s a shame what could’ve been is now just a thought. This place needs a complete revamp from ownership on down. Every time I come here it’s a new manager but that’s not going to fix this travesty. My pan pizza didn’t even have crust around majority of the pizza absolutely disgusting display from top to bottom.
This place is a hot mess. Staffing is a serious issue. During the day only 2 people are staffed/working. When they're at their busiest like on a Friday night there's six people staffed but only two working. The other four are just walking around aimlessly or looking at their phone. Tonight I ordered online. Got there in time. Was told it would take 10 to 15 minutes for my food to be ready. After waiting 10 minutes, a cook came from the back and asked what I was waiting for. The front attendant told them that my order was in the oven. The Cook said my order had been ready. Sure enough I get home a less than 10 minute commute and my pizza is Luke warm.
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