Told the guy at Drive-In my drinks were made wrong. He grabbed my drink back, looked at it and said it’s made right and gave it back to me. I told him I buy Starbucks twice a day and this is not how my drink is supposed to be made. once again, he said your drink is made right it just melted. Now keep in mind. My drink was just made. I called the store and asked to speak to a manager. A gentleman answered the phone and said he was a brought in shift leader, but could not help me and would take my phone number down and have the manager call me. They were in a meeting. Nobody ever returned my call. I’ve never had a problem at this store before and now that I have a problem nobody wants to do anything about it. I called this morning and the lady that answered the phone said my manager is not here maybe will come in tomorrow. The store is very unorganized and needs to have a better management team and a crew that knows how to make drinks. The drinks are already expensive enough as it is and for you to make it wrong and not offer me my drinks made right or to get me two drinks again that they can make right
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Lasch
This Starbucks cares about its customers a lot. We frequently get pup cups and they are always so loving and inviting! We look forward to our visits here because they are always great to talk to and they make the drinks so good!
Atmosphere: 5
Food: 5
Service: 5
shann snipe
Terrible customer service! The employee never spoke no hello or are you ready to oder? I had to ask her if she was ready to take my order and her response was sarcastic. Please please work on your employee when on come to the basic greetings and having a better attitude towards customers. I would not recommend this location nor will I visit omin the future.
Atmosphere: 2
Food: 3
Service: 1
Mike Lowry
Excellent
Atmosphere: 5
Food: 5
Service: 5
Richard G
Great experience every time that I visit here.
Atmosphere: 5
Food: 5
Service: 5
Bernaddet Amagan
Cant never go wrong with Starbucks
Atmosphere: 5
Food: 5
Service: 5
Ming Ling
Starbucks can't disappoint me always be so good
Atmosphere: 5
Food: 5
Service: 5
Miguel Sanchez
As any other starbucks but with bad service, didnt like the way they treat the customers
Atmosphere: 3
Food: 3
Service: 1
Heather Marie
I ordered a white chocolate mocha hot and it was delicious! The staff were friendly and productive. The inside was clean and had a welcoming feel.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate
Queen White
Stopped by on my way to work this evening walked in Rachel acted like she didn't see me so the gentleman in drive-thru took my order. Wanted a pink drink venti size in a trenta cup with extra vanilla cold form which i paid for extra cold form . Well Rachel fixed my pink drink and instead of putting it in a trenta cup she gave me a venti size. I told her i wanted a venti size in a trenta cup with extra cold form. Rachel stated i cant get it in a trenta cup this location don't do that i said ma'am i just came in last week and order the same thing i will pay extra just please give me what i want. I already paid for the extra cold form i don't mind paying extra for whatever else i have to go to work she continue to argue with me. I told her i have to be work she remade my pink drink didn't add dried strawberry pieces barely any ice. My pink drank was disgusted taste like pure milk and vanilla cold form. Due to Rachel giving me a hard time i also was running late for work i will not be coming back to the St James location and i also will be disputing the transaction tonight due to my drank being made incorrectly thanks Rachel!!!!!.
So, I decided to go inside Goose Creek location where I live - drive thru busy. I ordered a Matcha Frappuccino with whip and Carmel drizzle. So, this was my third time in the last three months that I gave this location a try.
The Iced Mocha was less than desirable, the English Muffin was chewing gum over heated - this was the drive thru GC.
Second visit drive thru the Iced Mocha still lack a desire to order again.
So, third time inside, no greeting, frustrated cashier, employees moving like robots, displays were nice, restroom was clean. Ppl were in the lobby area, working and chatting, my drink was set out on the counter my name wasn’t called. So, it was also less than expected.
Apparently, something changed since the last time I was in a store because no ones name was called and the cashier didn’t asked which occurred to me while I was shopping hum wonder if my beverage is ready.
It was a lack luster Matcha Frappe with no whip cream or Carmel drizzle. So rather than reorder I’m not going back. I receive gift cards for gifts three times a year minimum of $25.00 that’s a decent gift not included my rewards with credit cards again minimum of $25.00.
So, I’m in Hilton Head this year for Christmas - Awwww a Starbucks. Went to the drive through used my recently updated app ordered the usual. My God this is the first picture I have ever posted on social media. My husband was so happy for me - the cashier was happy, even apologized when my husband did not know what to expect when I handed her the phone - he dropped it - she waited patiently. And handed me the most amazing beverage.
She restored my customer loyalty - by Spring for Mother’s Day I’ll try the Goose Creek location again ordering Açaí beverages, until then I will use the Tanger location on my drive in to work.
My final comment is really a question - does Goose Creek use flavored Matcha Tea? It was a miss two times. Hilton Head had the correct texture flavor and Matcha all the way to the end of the last sip right down to the last whip carmel and drizzle. Goose Creek was either a flavored mix or watered down. Either way it was a miss - I hope they get the revenue, traffic and training they need. The Dunkin Donuts has cars waiting in line when I drive thru in the morning by 6:00am easily every weekday. They must have it done right - but I’m a loyal SBKs customer for years over 10 in the past spending easily 40.00 a week. AM, Noon and Drive home. Tall, Grande, Venti in that order. My Matcha was a Venti each time at GC also at Hilton Head - enjoy the picture.
I didn’t take a pic of the GC beverage but HIlton Head deserves a nod, a hand clap and praise.
Parking: Goose Creek has parking on the SBKs lot hard to drive into and back out due to right lot and drive through. You can park in Food Lion shopping center.
Atmosphere: 3
Food: 1
Service: 2
Danna Leal Gaitan
Honestly never been to Starbucks with such a bad service
Told the guy at Drive-In my drinks were made wrong. He grabbed my drink back, looked at it and said it’s made right and gave it back to me. I told him I buy Starbucks twice a day and this is not how my drink is supposed to be made. once again, he said your drink is made right it just melted. Now keep in mind. My drink was just made. I called the store and asked to speak to a manager. A gentleman answered the phone and said he was a brought in shift leader, but could not help me and would take my phone number down and have the manager call me. They were in a meeting. Nobody ever returned my call. I’ve never had a problem at this store before and now that I have a problem nobody wants to do anything about it. I called this morning and the lady that answered the phone said my manager is not here maybe will come in tomorrow. The store is very unorganized and needs to have a better management team and a crew that knows how to make drinks. The drinks are already expensive enough as it is and for you to make it wrong and not offer me my drinks made right or to get me two drinks again that they can make right
Atmosphere: 1
Food: 1
Service: 1
This Starbucks cares about its customers a lot. We frequently get pup cups and they are always so loving and inviting! We look forward to our visits here because they are always great to talk to and they make the drinks so good!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service! The employee never spoke no hello or are you ready to oder? I had to ask her if she was ready to take my order and her response was sarcastic. Please please work on your employee when on come to the basic greetings and having a better attitude towards customers. I would not recommend this location nor will I visit omin the future.
Atmosphere: 2
Food: 3
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
Great experience every time that I visit here.
Atmosphere: 5
Food: 5
Service: 5
Cant never go wrong with Starbucks
Atmosphere: 5
Food: 5
Service: 5
Starbucks can't disappoint me always be so good
Atmosphere: 5
Food: 5
Service: 5
As any other starbucks but with bad service, didnt like the way they treat the customers
Atmosphere: 3
Food: 3
Service: 1
I ordered a white chocolate mocha hot and it was delicious! The staff were friendly and productive. The inside was clean and had a welcoming feel.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate
Stopped by on my way to work this evening walked in Rachel acted like she didn't see me so the gentleman in drive-thru took my order. Wanted a pink drink venti size in a trenta cup with extra vanilla cold form which i paid for extra cold form . Well Rachel fixed my pink drink and instead of putting it in a trenta cup she gave me a venti size. I told her i wanted a venti size in a trenta cup with extra cold form. Rachel stated i cant get it in a trenta cup this location don't do that i said ma'am i just came in last week and order the same thing i will pay extra just please give me what i want. I already paid for the extra cold form i don't mind paying extra for whatever else i have to go to work she continue to argue with me. I told her i have to be work she remade my pink drink didn't add dried strawberry pieces barely any ice. My pink drank was disgusted taste like pure milk and vanilla cold form. Due to Rachel giving me a hard time i also was running late for work i will not be coming back to the St James location and i also will be disputing the transaction tonight due to my drank being made incorrectly thanks Rachel!!!!!.
Restaurantji Recommends
Consistently great!
Atmosphere: 5
Food: 5
Service: 5
No parking spaces no room for moving
Atmosphere: 1
Food: 1
Service: 1
So, I decided to go inside Goose Creek location where I live - drive thru busy. I ordered a Matcha Frappuccino with whip and Carmel drizzle. So, this was my third time in the last three months that I gave this location a try.
The Iced Mocha was less than desirable, the English Muffin was chewing gum over heated - this was the drive thru GC.
Second visit drive thru the Iced Mocha still lack a desire to order again.
So, third time inside, no greeting, frustrated cashier, employees moving like robots, displays were nice, restroom was clean. Ppl were in the lobby area, working and chatting, my drink was set out on the counter my name wasn’t called. So, it was also less than expected.
Apparently, something changed since the last time I was in a store because no ones name was called and the cashier didn’t asked which occurred to me while I was shopping hum wonder if my beverage is ready.
It was a lack luster Matcha Frappe with no whip cream or Carmel drizzle. So rather than reorder I’m not going back. I receive gift cards for gifts three times a year minimum of $25.00 that’s a decent gift not included my rewards with credit cards again minimum of $25.00.
So, I’m in Hilton Head this year for Christmas - Awwww a Starbucks. Went to the drive through used my recently updated app ordered the usual. My God this is the first picture I have ever posted on social media. My husband was so happy for me - the cashier was happy, even apologized when my husband did not know what to expect when I handed her the phone - he dropped it - she waited patiently. And handed me the most amazing beverage.
She restored my customer loyalty - by Spring for Mother’s Day I’ll try the Goose Creek location again ordering Açaí beverages, until then I will use the Tanger location on my drive in to work.
My final comment is really a question - does Goose Creek use flavored Matcha Tea? It was a miss two times. Hilton Head had the correct texture flavor and Matcha all the way to the end of the last sip right down to the last whip carmel and drizzle. Goose Creek was either a flavored mix or watered down. Either way it was a miss - I hope they get the revenue, traffic and training they need. The Dunkin Donuts has cars waiting in line when I drive thru in the morning by 6:00am easily every weekday. They must have it done right - but I’m a loyal SBKs customer for years over 10 in the past spending easily 40.00 a week. AM, Noon and Drive home. Tall, Grande, Venti in that order. My Matcha was a Venti each time at GC also at Hilton Head - enjoy the picture.
I didn’t take a pic of the GC beverage but HIlton Head deserves a nod, a hand clap and praise.
Parking: Goose Creek has parking on the SBKs lot hard to drive into and back out due to right lot and drive through. You can park in Food Lion shopping center.
Atmosphere: 3
Food: 1
Service: 2
Honestly never been to Starbucks with such a bad service
Atmosphere: 1
Food: 1
Service: 1
Always awesome!
Atmosphere: 4
Food: 3
Service: 5
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