I ordered my food via mobile at this location an hour before my lunch break bc I knew it would be a min. I normally order from the Pelham rd location but since it is 0.7 miles from my job I decided to order from here. Here it is 2 hours later and a 30 min break and I still don’t have my food. I am beyond pissed. I have tried reaching out and cannot get through to anybody. Pissed.
Zach
I don’t know why it took 15 minutes to get my mobile order. The associate would not even look and ask if I needed help. So not my pleasure. For 2 drinks 15 minutes I will not be back to this location.
I dont know what they've done to their fries but they are disgusting. Taste and feel stale every single time. Even if theyre fresh and I had to wait on the fries. Im done with chickfila
Ken P
Good food. Nice employees, but the wait to order and get your order was insane at 11am when they opened on a weekday. I'll never do this again. It took almost 30 minutes. Was the kitchen not prepared?
Atmosphere: 3
Food: 5
Service: 2
Frank Staton
Good food
Atmosphere: 5
Food: 5
Service: 5
Naima Samuel
My favorite chicken sandwich place! Love the chicken tenders and the deluxe burger. Highly recommend it!
Carlos Betancur
Always delicious
Atmosphere: 5
Food: 5
Service: 5
ajhrina
I found two dirty finger nails inside my chick fil a fries it's p
Atmosphere: 1
Food: 1
Service: 1
B D
Efficiency and communication poor. One on Pelham Road by far is the most efficient. Haywood Rd has two lanes but yet as you reach to pick up food make you move into one lane (other lane was not closed off) and then make you park to get your drinks. The woman acted like we are automatically supposed to know to merge into the other lane.
Just came across the first non-enthusiastic Chick-fil-a cashier, Daniel, who took our order was very non-Chick-fil-a like. Customers can clearly hear didn’t want to be there and serve.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Toby HuertaNunez
I have been going here for quite some time. Everytime I go I get a pup cup for my service dog. This time was different I was told by Philip the customer service cashier that you don't do that at this location. And that I probably get it from the "kids" that work the afternoon and that they are not allowed to do that because there is no way to charge for it Well just to enlighten Phillip we usually get it from a manager and they charge $2.00 for a side of whip cream in a cup. And it is usually the manager that does it because they know how to charge for it. Now I don't mind paying it because me being a retired military disabled vet with a service dog my dog is my family and he takes care of me. But to simply give attitude without asking the manager first and pretty much pushing the issue to embarrassment is ridiculous. I will go to Starbucks in the mall from now on for a pupichino and coffee instead of this location for lunch and a pup cup. So thank you for showing your true customer service skills Phillip.
Chris Nunez
I have been going here for quite some time. Everytime I go I get a pup cup for my service dog. This time was different I was told by Philip the customer service cashier that you don't do that at this location. And that I probably get it from the "kids" that work the afternoon and that they are not allowed to do that because there is no way to charge for it Well just to enlighten Phillip we usually get it from a manager and they charge $2.00 for a side of whip cream in a cup. And it is usually the manager that does it because they know how to charge for it. Now I don't mind paying it because me being a retired military disabled vet with a service dog my dog is my family and he takes care of me. But to simply give attitude without asking the manager first and pretty much pushing the issue to embarrassment is ridiculous. I will go to Starbucks in the mall from now on for a pupichino and coffee instead of this location for lunch and a pup cup. So thank you for showing your true customer service skills Phillip.
free_people_ smile
This is my FAVORITE LOCATION! The managers come out and bring your order to you, the staff are very friendly and listen attentively. And their french fries are always hot and crispy! Their sandwich bun is gluten-free and tastes delicious!This location knows how to add the right amount of sugar to their sweet tea! Love this location!!
Far cry from where it was. Been going regularly for years, now they have new management.
Orders are wrong now sometimes. Fries are really full. Drinks are off. Employees goof off more and ignore you. Was charged wrongly by an employee who lied to me.
Overall, still a 3/5 because they still get it right and have better food than most places. Compared to most places, even with these faults, it's like a 4.5/5, but a year ago and for years prior, this Chick-fil-a didn't have these issues, so, compared to where it's at to where it was, 3/5.
I ordered my food via mobile at this location an hour before my lunch break bc I knew it would be a min. I normally order from the Pelham rd location but since it is 0.7 miles from my job I decided to order from here. Here it is 2 hours later and a 30 min break and I still don’t have my food. I am beyond pissed. I have tried reaching out and cannot get through to anybody. Pissed.
I don’t know why it took 15 minutes to get my mobile order. The associate would not even look and ask if I needed help. So not my pleasure. For 2 drinks 15 minutes I will not be back to this location.
Atmosphere: 5
Food: 5
Service: 3
Food delicious and nice staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
I dont know what they've done to their fries but they are disgusting. Taste and feel stale every single time. Even if theyre fresh and I had to wait on the fries. Im done with chickfila
Good food. Nice employees, but the wait to order and get your order was insane at 11am when they opened on a weekday. I'll never do this again. It took almost 30 minutes. Was the kitchen not prepared?
Atmosphere: 3
Food: 5
Service: 2
Good food
Atmosphere: 5
Food: 5
Service: 5
My favorite chicken sandwich place! Love the chicken tenders and the deluxe burger. Highly recommend it!
Always delicious
Atmosphere: 5
Food: 5
Service: 5
I found two dirty finger nails inside my chick fil a fries it's p
Atmosphere: 1
Food: 1
Service: 1
Efficiency and communication poor. One on Pelham Road by far is the most efficient. Haywood Rd has two lanes but yet as you reach to pick up food make you move into one lane (other lane was not closed off) and then make you park to get your drinks. The woman acted like we are automatically supposed to know to merge into the other lane.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Spicy Chicken Sandwich
Restaurantji Recommends
Just came across the first non-enthusiastic Chick-fil-a cashier, Daniel, who took our order was very non-Chick-fil-a like. Customers can clearly hear didn’t want to be there and serve.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Spicy Chicken Sandwich
I have been going here for quite some time. Everytime I go I get a pup cup for my service dog. This time was different I was told by Philip the customer service cashier that you don't do that at this location. And that I probably get it from the "kids" that work the afternoon and that they are not allowed to do that because there is no way to charge for it Well just to enlighten Phillip we usually get it from a manager and they charge $2.00 for a side of whip cream in a cup. And it is usually the manager that does it because they know how to charge for it. Now I don't mind paying it because me being a retired military disabled vet with a service dog my dog is my family and he takes care of me. But to simply give attitude without asking the manager first and pretty much pushing the issue to embarrassment is ridiculous. I will go to Starbucks in the mall from now on for a pupichino and coffee instead of this location for lunch and a pup cup. So thank you for showing your true customer service skills Phillip.
I have been going here for quite some time. Everytime I go I get a pup cup for my service dog. This time was different I was told by Philip the customer service cashier that you don't do that at this location. And that I probably get it from the "kids" that work the afternoon and that they are not allowed to do that because there is no way to charge for it Well just to enlighten Phillip we usually get it from a manager and they charge $2.00 for a side of whip cream in a cup. And it is usually the manager that does it because they know how to charge for it. Now I don't mind paying it because me being a retired military disabled vet with a service dog my dog is my family and he takes care of me. But to simply give attitude without asking the manager first and pretty much pushing the issue to embarrassment is ridiculous. I will go to Starbucks in the mall from now on for a pupichino and coffee instead of this location for lunch and a pup cup. So thank you for showing your true customer service skills Phillip.
This is my FAVORITE LOCATION! The managers come out and bring your order to you, the staff are very friendly and listen attentively. And their french fries are always hot and crispy! Their sandwich bun is gluten-free and tastes delicious!This location knows how to add the right amount of sugar to their sweet tea! Love this location!!
Vegetarian options: Salads and sides
Dietary restrictions: Gluten-free bun
Kid-friendliness: Kids LOVE this place!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chicken Fingers, Grilled Chicken Sandwich, Chick-Fil-A Grilled Chicken Club Sandwich, Hash Brown Scramble Bowl, Egg White Grill Meal, Grilled Chicken Sandwich Meal, Chick-Fil-A Chicken Sandwich
Far cry from where it was. Been going regularly for years, now they have new management.
Orders are wrong now sometimes. Fries are really full. Drinks are off. Employees goof off more and ignore you. Was charged wrongly by an employee who lied to me.
Overall, still a 3/5 because they still get it right and have better food than most places. Compared to most places, even with these faults, it's like a 4.5/5, but a year ago and for years prior, this Chick-fil-a didn't have these issues, so, compared to where it's at to where it was, 3/5.
Atmosphere: 4
Food: 3
Service: 3
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