Chipotle Mexican Grill

I have never been a person to eat chipotle I just started eating chipotle this year because of the buy one get one special that they have the first time I came it was OK, but it was nothing to brag about .All I hear the hype about is chipotle.. today I went back to this location the first time it wasn’t that horrible but tonight terrible I got the three tacos and you get a free entrée bogo 12/6/25 The quality of the food was not good. The sour cream was so watery. The fajita peppers and onions were so dried out and overcook.Even when you eat at a place and the food isn’t the best good service will bring a person back in the future I do not plan to return back to this location Please do better in the future! Also, the chicken was cut up into so many little pieces the serving can’t be normal. The worst chipotle bowl that I’ve ever had the chicken meat cut up that thin.. I mean it was horrible! Me personally there are not a lot of them, but I prefer Moe’s southwest Grill.. I think Moe’s is better. The one on Haywood Road in Greenville, South Carolina by the mall.Their portion is fair in the store is very clean and the customer service has always been good. In my opinion you could try this location, but I would not recommend after my experience tonight.. please do better!

Atmosphere: 2

Food: 2

Service: 2

Great service and good atmosphere! The food is delicious 😋

Atmosphere: 5

Food: 5

Service: 5

My god!! I have no idea how this company is still in business. I wish they would just file for bankruptcy and someone else pick up the mantle. $27 for a burrito bowl. With 5 pieces of steak.

Atmosphere: 1

Food: 1

Service: 1

This is the “quesadilla” I received.

This Chipotle needs to be torn down either start over or turn it into a parking lot. 👎 Worst restaurant bar none!! 😕🧦

Atmosphere: 1

Food: 2

Service: 1

Pretty good

Atmosphere: 5

Food: 4

Service: 3

Food was ready as estimated and order was correct. No complaints

Food: 5

Service: 5

I ordered food to-go for my wife to pick-up at this location. When she got to the drive thru window, I was on the phone with her at the time, the employee opened the window and instructed her to come inside and pick it up off the shelf.

I’m sorry, but what’s the point in a drive-thru window if you’re going to instruct someone who has paid for their food and is already at the drive-thru to park their car just to go inside and pick up their food? Just terrible customer service. I guess if you place a to-go order and you’re in a hurry, don’t bother ordering from this location because they’ll make you come inside anyways to pick up your food.

Atmosphere: 4

Food: 4

Service: 1

We ordered take-out from here because my husband wanted some lunch. We usually ALWAYS order from Chipotle. I doubt I’ll be ordering from this location again. Me and my husband gets the bowls. He always gets the green salsa in his bowl and I get the red salsa. They put red chili salsa in his bowl when it was suppose to be in mine. 🤦‍♀️ Definitely not ordering from here again…

Atmosphere: 1

Food: 1

Service: 1

Food was good, but Michael made the experience great! Very attentive, stellar customer service, and the reason I’m making this review. The kitchen seemed veryyy short staffed but everyone was incredibly gracious and hard working so I appreciated the effort they put into making it a good experience despite the lack of staff.

Atmosphere: 4

Food: 5

Service: 5

Terrible dervice from food prep.

Atmosphere: 3

Food: 3

Service: 1

The workers were very nice but the music was insanely loud. Our group couldn’t even hear each other. Not accessible for anyone who is hard of hearing.

Atmosphere: 1

Food: 4

Service: 4

Probably the worst Chipotle you can go to. Absolutely worth driving to the Travelers Rest location. This location does not seem to care much at all. The food looks like it's been sitting out for a very long time compared to other locations. Not sure if it's just not busy or what.

Atmosphere: 1

Food: 2

Service: 1

Rice is always under cooked when I go

Waited over 50 minutes for them to just get stuff prepared. The place was not busy at all. I kept being told an estimated time and they kept pushing it back later with no direct answer. When I asked for a refund so I could go somewhere else they said I need to do it through the app. So I guess I got to figure that out now.

Update:
My fiance went in after awhile cause for some reason it would not let me have a refund on the app due to the order “already prepared”. He asks does the carnitas normally take 53 minutes to cook and the girls at the bench start laughing. The girl finally admits that they forgot to pull the meat to thaw. Which would be fine if they just let us know in the first place so that we would not have to be waiting for sooo long. Then a guy proceeds to set the bag on the counter and walks away. No apology or anything. I’m sorry but that’s just insane to me. At least be honest omg.
They forgot to put my queso on it too… that I paid extra for:(

Atmosphere: 1

Service: 1