The food was delicious; we were seated at the sushi bar and it was a really nice experience to see the creative process. It was Valentines night and maybe that affects the service that was a little slow and the waitress didn’t even recommended the special dish of the night, until we saw it and asked about it. The host was incredibly nice and helpful.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roll
Katerina Vashchilko
I used ti visit Otto very often. But it has been worsening more and more. The meal I used to order became terrible. The meal you see on google does not correspond to what you get. When I told to manager that the taste is different and it doesn’t correspond to what I expected she told me in aggressive impolite and annoyed manner that she could do nothing. The manager was with black curly hair. Now this restaurant is like cheap eatery. I will never come there again and do not recommend anyone to come.
Atmosphere: 1
Food: 1
Service: 1
katie smith
Was in last night with my boyfriend (we are repeat customers actually) in which we sat at the bar to have some drinks for his birthday. We sat for over 25 minutes without so much as the bartender (Matt) acknowledging us period but making sure to acknowledge every other customer and having drinks with them. He wasn’t really ever behind the bar. We finally had to wave him down to order a drink. He never said anything to us after but again kept up with his other customers and continued taking shots with them. We waved him down for a second drink later in which he handed my boyfriend his beer and never even made my drink. All the while he’s to busy drinking with everyone. I had to actually call the restaurant from the bar just to be able to pay my bill. The lady that answered said she was coming up to the bar which I never saw anyone do. Matt finally gave us our bill after having to repeatedly ask for it in which he said when handing it to me that he doesn’t even remember what we had, he charged us for 2 beers. For the record this definitely is making them loose money because what we had was way more than the cost of 2 beers. I paid the tab and left. After being told by Matt that drinking on the job was part of his job. I said that serving your customers was and that I was sure that him being too drunk to remember what people ordered and just making something up simply because you can’t remember wasn’t part of his job. Later that night I started receiving text messages from Matt (assuming my number was pulled from the call I placed to the restaurant) which I find very inappropriate and did not respond to any. We are REPEAT customers but I assure you we and our friends will no longer be. Only have one star because zero isn’t an option. To add to it the bar area was an absolute mess with dirty dishes and bottles were sitting within reach of customers. He literally was smelling glasses to see what it was and if it was clean or not. Absolutely disgusting service! I will be posting the messages as well!
Service: 1
Kathryn Fowler
Left in complete disappointment. My husband and I were there for an hour and 45 minutes, and there were only four tables in the whole restaurant. We soon found out that the other table in our servers section was her family where she sat holding a child majority of the time while we waited for her help us. When our food finally got to us it was mediocre at best. Lacking in flavor. With the amount of other great restaurants downtown has to offer will definitely not be coming back.
Atmosphere: 2
Food: 2
Service: 1
Michael Putnam
I moved into The McClaren apts. (awesome place) about 14 months ago and discovered Otto Izakaya early on. Only 2 blocks away for me. Otto is, and has been, my go to place, especially when friends, family or business friends are visiting. Not a sole I have introduced has ever had anything but praises for the experience.
If we are a small group, I always encourage dining at the bar. I have no idea who will read this, but people buy from people; and people they enjoy interacting with. I would be totally remiss if I didn't specifically mention bar manager Matt and his team behind the bar. If Matt has ever met a stranger, I missed it, as he has the personality to balance the engagement with customers, while still providing excellent customer service. Also, everything I've tried off the menu is high-grade and fresh! That's a must for me. I'd be slack if I didn't mention the awesome hard working sushi chefs, who are always open to preparing a creation to suit YOUR palate and preferences.
As to other regular customers, and just my observation, but like me, they appear to have found a home away from home; a place to be comfortable, chill and let the time spent make a bad day better. I almost never take the time to give a review and especially a compliment; as I sometimes look for the negatives, as it is always so easy to criticize.
So, as a native Greenvillian and business (person); and someone who believes and enjoys a five ***** experience that is reasonably priced, give Otto Izakaya a try. Whether you live in the area, or are simply visiting, when you leave you will already be thinking about when you can do this again! If you enjoy an adult beverage, be sure and stop by the bar and ask for Matt, as this master mixologist will want to know exactly what you're looking for.
If you read this review and haven't stopped by, you're in for an experience catered to the way you would most enjoy it. And ladies, as I have a daughter in college, so please know whether by yourself, or in a group, you're in a safe place without being hassled and you don't have to look over shoulder (unless there is a stud sitting behind you), because Matt and the supporting staff will have your back so you can relax and enjoy. If you have a chance to meet the owner, please do, as his passion and dedication for excellence in all aspects of the business is instantly captivating.
Sorry for the length of this, I was on a roll! No "pun" intended! Give it a try real soon!
M.P.
😎
Lisa C.
The service was horrible. Water was not refilled once! Wateess couldn't answer questions about the menu and the food took 45 minutes. Sushi was a 6 out of 10. We were all Very disappointed and won't be going back.
Atmosphere: 3
Food: 2
Service: 1
Jared Pollard
I took my friend girl here ( not my girlfriend). The food was delicious. The server was awesome. $50 for 2 entrees, appetizer, and 2 waters. Very reasonable. Great date night, even though I am still in the friend zone!
Atmosphere: 5
Food: 5
Service: 5
Jordan Mckinney
I absolutely love the bar here. Matt is an incredible bartender. So friendly and great service. Will 100% be back here again.
Atmosphere: 5
Food: 5
Service: 5
Steven Bolin
One of the best late night restaurants in Greenville. Food and atmosphere are amazing and always great. Matt is an amazing bartender and always makes you feel welcome. Can’t wait for the ramen nights.
Atmosphere: 5
Food: 5
Service: 5
Robert Clark
Love my local Otto Izakaya downtown. They even kept it open with power off the first night. Always friendly and great food including a few off the menu items!
Matt and Dylan were amazing hosts, an amazing atmosphere, drinks, food, and culture. Super welcoming experience for first timers and long time patrons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Austin Maher
Matt is a legend. Fantastic service and an even better atmosphere. Best sushi and grapefruit ice cream in town.
Atmosphere: 5
Food: 5
Service: 5
Erin
Love this place. Me and my partner come here at night a lot and always love to bring friends. A wide variety of sakes and awesome appetizers. I love the downtown location especially for the cozy vibes and friendy service. Truly a gem of downtown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yaki Noodles Udon or Soba, Miso Soup, Sushi
stefan VanNatta
Great service with consistently great food. Some of the best Japanese food in town for a solid price.
Atmosphere: 5
Food: 5
Service: 5
Matt Bergman
Perfect place to bring a friend group. My friends birthday was one to remember. All of the staff made not only the birthday girl, but our whole group feel special. We are definitely going to make this a tradition moving forward!!
The food was delicious; we were seated at the sushi bar and it was a really nice experience to see the creative process. It was Valentines night and maybe that affects the service that was a little slow and the waitress didn’t even recommended the special dish of the night, until we saw it and asked about it. The host was incredibly nice and helpful.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Roll
I used ti visit Otto very often. But it has been worsening more and more. The meal I used to order became terrible. The meal you see on google does not correspond to what you get.
When I told to manager that the taste is different and it doesn’t correspond to what I expected she told me in aggressive impolite and annoyed manner that she could do nothing.
The manager was with black curly hair. Now this restaurant is like cheap eatery.
I will never come there again and do not recommend anyone to come.
Atmosphere: 1
Food: 1
Service: 1
Was in last night with my boyfriend (we are repeat customers actually) in which we sat at the bar to have some drinks for his birthday. We sat for over 25 minutes without so much as the bartender (Matt) acknowledging us period but making sure to acknowledge every other customer and having drinks with them. He wasn’t really ever behind the bar. We finally had to wave him down to order a drink. He never said anything to us after but again kept up with his other customers and continued taking shots with them. We waved him down for a second drink later in which he handed my boyfriend his beer and never even made my drink. All the while he’s to busy drinking with everyone. I had to actually call the restaurant from the bar just to be able to pay my bill. The lady that answered said she was coming up to the bar which I never saw anyone do. Matt finally gave us our bill after having to repeatedly ask for it in which he said when handing it to me that he doesn’t even remember what we had, he charged us for 2 beers. For the record this definitely is making them loose money because what we had was way more than the cost of 2 beers. I paid the tab and left. After being told by Matt that drinking on the job was part of his job. I said that serving your customers was and that I was sure that him being too drunk to remember what people ordered and just making something up simply because you can’t remember wasn’t part of his job. Later that night I started receiving text messages from Matt (assuming my number was pulled from the call I placed to the restaurant) which I find very inappropriate and did not respond to any. We are REPEAT customers but I assure you we and our friends will no longer be. Only have one star because zero isn’t an option. To add to it the bar area was an absolute mess with dirty dishes and bottles were sitting within reach of customers. He literally was smelling glasses to see what it was and if it was clean or not. Absolutely disgusting service! I will be posting the messages as well!
Service: 1
Left in complete disappointment. My husband and I were there for an hour and 45 minutes, and there were only four tables in the whole restaurant. We soon found out that the other table in our servers section was her family where she sat holding a child majority of the time while we waited for her help us. When our food finally got to us it was mediocre at best. Lacking in flavor. With the amount of other great restaurants downtown has to offer will definitely not be coming back.
Atmosphere: 2
Food: 2
Service: 1
I moved into The McClaren apts. (awesome place) about 14 months ago and discovered Otto Izakaya early on. Only 2 blocks away for me. Otto is, and has been, my go to place, especially when friends, family or business friends are visiting. Not a sole I have introduced has ever had anything but praises for the experience. If we are a small group, I always encourage dining at the bar. I have no idea who will read this, but people buy from people; and people they enjoy interacting with. I would be totally remiss if I didn't specifically mention bar manager Matt and his team behind the bar. If Matt has ever met a stranger, I missed it, as he has the personality to balance the engagement with customers, while still providing excellent customer service. Also, everything I've tried off the menu is high-grade and fresh! That's a must for me. I'd be slack if I didn't mention the awesome hard working sushi chefs, who are always open to preparing a creation to suit YOUR palate and preferences. As to other regular customers, and just my observation, but like me, they appear to have found a home away from home; a place to be comfortable, chill and let the time spent make a bad day better. I almost never take the time to give a review and especially a compliment; as I sometimes look for the negatives, as it is always so easy to criticize. So, as a native Greenvillian and business (person); and someone who believes and enjoys a five ***** experience that is reasonably priced, give Otto Izakaya a try. Whether you live in the area, or are simply visiting, when you leave you will already be thinking about when you can do this again! If you enjoy an adult beverage, be sure and stop by the bar and ask for Matt, as this master mixologist will want to know exactly what you're looking for. If you read this review and haven't stopped by, you're in for an experience catered to the way you would most enjoy it. And ladies, as I have a daughter in college, so please know whether by yourself, or in a group, you're in a safe place without being hassled and you don't have to look over shoulder (unless there is a stud sitting behind you), because Matt and the supporting staff will have your back so you can relax and enjoy. If you have a chance to meet the owner, please do, as his passion and dedication for excellence in all aspects of the business is instantly captivating. Sorry for the length of this, I was on a roll! No "pun" intended! Give it a try real soon! M.P. 😎
The service was horrible. Water was not refilled once! Wateess couldn't answer questions about the menu and the food took 45 minutes. Sushi was a 6 out of 10. We were all Very disappointed and won't be going back.
Atmosphere: 3
Food: 2
Service: 1
I took my friend girl here ( not my girlfriend). The food was delicious. The server was awesome. $50 for 2 entrees, appetizer, and 2 waters. Very reasonable. Great date night, even though I am still in the friend zone!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love the bar here. Matt is an incredible bartender. So friendly and great service. Will 100% be back here again.
Atmosphere: 5
Food: 5
Service: 5
One of the best late night restaurants in Greenville. Food and atmosphere are amazing and always great. Matt is an amazing bartender and always makes you feel welcome. Can’t wait for the ramen nights.
Atmosphere: 5
Food: 5
Service: 5
Love my local Otto Izakaya downtown. They even kept it open with power off the first night. Always friendly and great food including a few off the menu items!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Matt and Dylan were amazing hosts, an amazing atmosphere, drinks, food, and culture. Super welcoming experience for first timers and long time patrons.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Matt is a legend. Fantastic service and an even better atmosphere. Best sushi and grapefruit ice cream in town.
Atmosphere: 5
Food: 5
Service: 5
Love this place. Me and my partner come here at night a lot and always love to bring friends. A wide variety of sakes and awesome appetizers. I love the downtown location especially for the cozy vibes and friendy service. Truly a gem of downtown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yaki Noodles Udon or Soba, Miso Soup, Sushi
Great service with consistently great food. Some of the best Japanese food in town for a solid price.
Atmosphere: 5
Food: 5
Service: 5
Perfect place to bring a friend group. My friends birthday was one to remember. All of the staff made not only the birthday girl, but our whole group feel special. We are definitely going to make this a tradition moving forward!!
Atmosphere: 5
Food: 5
Service: 5
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