The food is usually alot fresher tasting when you're at a busier location. Fries were tough and stale.
Atmosphere: 3
Food: 2
Service: 4
Richard Bryant
I visit the Starbucks on 153 in Piedmont almost daily, and I’ve never had an unpleasant experience. The drive-thru staff are always upbeat and friendly, making my visits enjoyable. I typically order a Trenta iced coffee with Stevia, and I ask them to stir it well since Stevia doesn’t dissolve easily in cold drinks.
However, on 10/10/24 around 8:30 am, I ordered my usual drink and reminded the staff to stir it well. When I received it, I noticed the Stevia hadn't dissolved, so I kindly asked if they could stir it again. I watched as the drive-thru associate asked the Barista to stir it, but unfortunately, the Barista seemed frustrated, saying, "This is so STUPID," before hastily pouring the drink from one cup to another and handing it back to the associate. The associate then handed it to me without much emotion, and the window closed.
I was surprised by the reaction, especially after paying the usual $5.30 for my coffee. Later, I called to speak with a manager to discuss what happened. The shift supervisor who answered was kind and apologetic, explaining they were short-staffed and that it might have caused some stress for the Barista. They offered a free coffee for my next visit, but I suggested they give the Barista a break instead, as I wasn’t upset and wanted them to have a better day.
This was one small negative experience out of many positive ones, but I hope sharing it will help management identify areas to support their team, especially during busy times. Overall, I still enjoy visiting this location and appreciate the hardworking staff.
Updated Review:
After receiving what seems like a robotic, AI-generated response to my review, I've decided to forget about my 3,000+ stars on the Starbucks app and exclusively support local coffee shops. Coyote Coffee offers a much better experience, and they truly care about their customers. As I travel, I will make it a point to never visit another Starbucks again. Thank you, Starbucks, for helping me make this decision.
Atmosphere: 2
Food: 2
tiffany Kirby
I've never eaten any of the food here so I just put three stars. As far as everything else it's amazing.
Atmosphere: 5
Food: 3
Service: 5
Xtal Drea
I’ve been to many many Starbucks all over the country and this is definitely the WORST!! Always have issues here. They are either out, too slow just for one item, they give you food smelling like white diamonds perfume 🤢 or their service is bottom of the barrel. Little homegirl with her gray hat today acting like a knockoff Avril Lavigne needs a different job perhaps a lighthouse keeper cuz she is the rudest employee ever to work at Starbucks. Considering she was too busy giving attitude and talking mess that she couldn’t even get her job right. And good job hiding her name tag. Never again. Find a different Starbucks there’s many more.
Atmosphere: 1
Food: 3
Service: 1
yuzu lmao
Pretty good Woman working was mean
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Pumpkin Spice Latte, Cookies & Cream Cake Pop
Estrella MB
As usual! Everything I consume there is good and so is the attention.
Don’t waste your time here. You can stand right in front of the employees faces and they will stare at you but not greet you, whether you’re there to order or not. Very rude, it makes you not even want to eat there.
Recommended dishes: Turkey Bacon Cheddar & Egg White Sandwich, Ham & Swiss Croissant
Estrella Moraga Bello
As usual! Everything I consume there is good and so is the attention.
Atmosphere: 5
Food: 5
Service: 5
jody hutchins
Flies all over the food in the display case!! Employees are rude if you have a question about anything.
Atmosphere: 4
Food: 1
Service: 1
Holly Kopp
A momentary escape for a read and a coffee. My sanctuary from my usual. Clean, cool and consistent great vibes and energy here. Always busy but a lovely place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Kate
Love this place! I have gone numerous times and forgot to leave a review! I usually order either the Strawberry Açaí Refresher or the Mocha Cookie Crumble. Both amazing drinks. I love the cozy atmosphere of this place too! The workers here are polite and hardworking. Their cake pops are amazing too. Will definitely be coming back!
Always good coffee temps
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Pumpkin Spice Latte
Quick and fast always get my order right
Atmosphere: 5
Food: 5
Service: 5
The food is usually alot fresher tasting when you're at a busier location. Fries were tough and stale.
Atmosphere: 3
Food: 2
Service: 4
I visit the Starbucks on 153 in Piedmont almost daily, and I’ve never had an unpleasant experience. The drive-thru staff are always upbeat and friendly, making my visits enjoyable. I typically order a Trenta iced coffee with Stevia, and I ask them to stir it well since Stevia doesn’t dissolve easily in cold drinks.
However, on 10/10/24 around 8:30 am, I ordered my usual drink and reminded the staff to stir it well. When I received it, I noticed the Stevia hadn't dissolved, so I kindly asked if they could stir it again. I watched as the drive-thru associate asked the Barista to stir it, but unfortunately, the Barista seemed frustrated, saying, "This is so STUPID," before hastily pouring the drink from one cup to another and handing it back to the associate. The associate then handed it to me without much emotion, and the window closed.
I was surprised by the reaction, especially after paying the usual $5.30 for my coffee. Later, I called to speak with a manager to discuss what happened. The shift supervisor who answered was kind and apologetic, explaining they were short-staffed and that it might have caused some stress for the Barista. They offered a free coffee for my next visit, but I suggested they give the Barista a break instead, as I wasn’t upset and wanted them to have a better day.
This was one small negative experience out of many positive ones, but I hope sharing it will help management identify areas to support their team, especially during busy times. Overall, I still enjoy visiting this location and appreciate the hardworking staff.
Updated Review:
After receiving what seems like a robotic, AI-generated response to my review, I've decided to forget about my 3,000+ stars on the Starbucks app and exclusively support local coffee shops. Coyote Coffee offers a much better experience, and they truly care about their customers. As I travel, I will make it a point to never visit another Starbucks again. Thank you, Starbucks, for helping me make this decision.
Atmosphere: 2
Food: 2
I've never eaten any of the food here so I just put three stars. As far as everything else it's amazing.
Atmosphere: 5
Food: 3
Service: 5
I’ve been to many many Starbucks all over the country and this is definitely the WORST!! Always have issues here. They are either out, too slow just for one item, they give you food smelling like white diamonds perfume 🤢 or their service is bottom of the barrel. Little homegirl with her gray hat today acting like a knockoff Avril Lavigne needs a different job perhaps a lighthouse keeper cuz she is the rudest employee ever to work at Starbucks. Considering she was too busy giving attitude and talking mess that she couldn’t even get her job right. And good job hiding her name tag. Never again. Find a different Starbucks there’s many more.
Atmosphere: 1
Food: 3
Service: 1
Pretty good
Woman working was mean
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Pumpkin Spice Latte, Cookies & Cream Cake Pop
As usual! Everything I consume there is good and so is the attention.
Atmosphere: 5
Food: 5
Service: 5
Perfect as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Vanilla Crème, Cheese Danish, Vanilla Sweet Cream Cold Brew, Iced Pumpkin Spice Latte
Don’t waste your time here. You can stand right in front of the employees faces and they will stare at you but not greet you, whether you’re there to order or not. Very rude, it makes you not even want to eat there.
Atmosphere: 1
Service: 1
Restaurantji Recommends
ALWAYS RELAXING!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Cheddar & Egg White Sandwich, Ham & Swiss Croissant
As usual! Everything I consume there is good and so is the attention.
Atmosphere: 5
Food: 5
Service: 5
Flies all over the food in the display case!! Employees are rude if you have a question about anything.
Atmosphere: 4
Food: 1
Service: 1
A momentary escape for a read and a coffee. My sanctuary from my usual. Clean, cool and consistent great vibes and energy here. Always busy but a lovely place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Love this place! I have gone numerous times and forgot to leave a review! I usually order either the Strawberry Açaí Refresher or the Mocha Cookie Crumble. Both amazing drinks. I love the cozy atmosphere of this place too! The workers here are polite and hardworking. Their cake pops are amazing too. Will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
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