I've been to Whataburgers all over the country (I travel for work) and never had a problem until I came to this one. It's hit or miss clearly depending on who is working. The young men who usually are there during the day are great. Today, a lady took my order and got it completely wrong and of course I didn't notice until I got back to work to eat. Ordered a #10 and got something else. Not sure if they are new but maybe they need to review their own menu.
Atmosphere: 3
Food: 5
Service: 3
Michael Stiffler
Welcome to a place where customer service is nowhere to be found.
The only way to order is on a touchscreen kiosk. You can’t grab your own drink due to the drink machine being out of order this causes you to have to try to talk around a brick wall to find an employee. My order came out missing three items. The food was not hot. The ice the employee put into my drink was all the way to 1 inch from the brim of the cup. This caused me to have to go through the annoying process of finding an employee again due to a barely filled cup.
The restaurant lobby is clean, but the restrooms are not. The paper towel holder is out of paper towel towels. The trashcan is overflowing and there’s an empty roll of paper towels laying on the sink.
When looking through the kitchen window to try to find an employee, I find the manager eating what looks to be a burger on the food line. Unhygienic and shocking to see.
Will not be coming back to this place.
Atmosphere: 5
Food: 2
Service: 1
Ihab Istanbouly
horrible customer service at drive through. the need to hire better employees. I ordered 2 double cheese burger meal with large fries. total was $24.82. the ladybatvdrive through window gave me order and the change and noticed my change was short $10 dollars. I asked for the rest of my change and it took them for ever to get the rest of my change. while waiting I noticed the gave me wrong sandwichs. gave regular instead of double. so I asked to remake them and instead they just gave me the meatballs a plate instead with no cheese. then noticed the fries were small instead of large on both meals and when I told the lady she didn't like why I asked her for the large fries and start giving attitude. she gave a big with medium fries instead of 2. I was the only car at the drive through, so imagine if they were busy, how would they act? this is bad service and incompetence employee. it seems employees don't care about their customers this chain is a slow food resturant
Atmosphere: 3
Food: 3
Service: 1
Boogie the hecking cat
It kinda pmo that the workers expect you to use the kiosk thing and avoid coming to the counter to take your order. gosh forbid i don’t wanna talk to a robot? the workers also lowkey forgot to make my prickly pear drink, so my shorty had to go ask them about it 20 mins later. but besides that, the food is so good bro. the jalepeno ranch is mind blowing, it makes me want to lick my fingers and whatnot.
Atmosphere: 5
Food: 5
Service: 4
Quincy Calaway-Sieben
Great impromptu stop for lunch. Haven't had Whataburger in 20 years & was EXACTLY like I remembered! Food was fresh, hot & fantastic!!
Atmosphere: 5
Food: 5
Service: 5
Chris Tanferno
11:15pm on a Saturday evening with only 3 cars in line at the drive thru and it takes HALF AN HOUR FOR A SINGLE JR BURGER AND TENDERS and despite that the BURGER STILL GETS MESSED UP.
Unreal. 0/10. A few of these just opened up in Charlotte near me and I will absolutely not be giving any of the locations any of my hard earned money. What a total waste of a decent brand reputation.
Atmosphere: 1
Food: 1
Service: 1
Cary Medlin
I would give 10 starts if possible on their customer service. Uber delivered our order incorrectly. Whataburger could have told us to take it up with Uber ; however, without hesitation the incredible staff offered to make our order ... again. Thank you Whataburger!
Atmosphere: 5
Food: 5
Service: 5
Thomas Hoskins
For burgers and awesome onion rings, Whataburger!! Try the sweet and spicy boneless wings!! No dipping sauce, this flavor is top of my list of delicious! Especially at 2 or three in the am when l wake up...that early, who wants breakfast...but they got that too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Richard Sanborn
Management must have underestimated Thanksgiving week. Waited over 1hr for curbside.!! Ridiculous!!
The assistant manager was doing what she could with what her bosses gave her...3-4 employees.
Shout out to manager Lauren and her team for providing a great experience on my vist. They were super busy and still handeling the buisness flow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Burger and Fries
Sara Kitchin
It was my first time eating here, and it was so good. The ladies that assisted us were so friendly!! It was the best fast food service I have gotten in several years. The food was amazing, and the inside was very clean, even the restrooms. I would recommend this location as opposed to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Onion Rings, Whataburger Whatameal with Onion Rings, Whataburger Spicy Chicken Sandwich, Cheese Burger and Fries, Cheeseburger, Kid Burger & Fries with Cheese, French Fries, Hamburger
Andrew Cheek
Absolutely terrible service. For one of the easiest jobs on the planet it manages to take 45 mins to make a burger and fries. Extremely rediculous!!!
Atmosphere: 1
Food: 1
Service: 1
Tyler Allen
I don’t know what Shalonda is on today but that girl has the bestttt energy. Even if the food was bad I woulda left with a smile (the honey butter biscuit was delish per usual) but this girl deserves a raise. God bless her, I’m sure I’m not the only persons day she made.
Atmosphere: 5
Food: 5
Service: 5
El B
This location is awesome! The staff is super sweet! PSA to everyone who goes through the drive thru at this location. Stay in the lane you ordered in, please. It confuses staff and messes with the flow! For my girl at the drive thru who gave me my food this evening: “Stay in your lane people!” If you know, you know ?❤️
Good burgers! Staff seemed a bit challenged.
Atmosphere: 4
Food: 5
Service: 4
I've been to Whataburgers all over the country (I travel for work) and never had a problem until I came to this one. It's hit or miss clearly depending on who is working. The young men who usually are there during the day are great. Today, a lady took my order and got it completely wrong and of course I didn't notice until I got back to work to eat. Ordered a #10 and got something else. Not sure if they are new but maybe they need to review their own menu.
Atmosphere: 3
Food: 5
Service: 3
Welcome to a place where customer service is nowhere to be found.
The only way to order is on a touchscreen kiosk. You can’t grab your own drink due to the drink machine being out of order this causes you to have to try to talk around a brick wall to find an employee. My order came out missing three items. The food was not hot. The ice the employee put into my drink was all the way to 1 inch from the brim of the cup. This caused me to have to go through the annoying process of finding an employee again due to a barely filled cup.
The restaurant lobby is clean, but the restrooms are not. The paper towel holder is out of paper towel towels. The trashcan is overflowing and there’s an empty roll of paper towels laying on the sink.
When looking through the kitchen window to try to find an employee, I find the manager eating what looks to be a burger on the food line. Unhygienic and shocking to see.
Will not be coming back to this place.
Atmosphere: 5
Food: 2
Service: 1
horrible customer service at drive through. the need to hire better employees. I ordered 2 double cheese burger meal with large fries. total was $24.82. the ladybatvdrive through window gave me order and the change and noticed my change was short $10 dollars. I asked for the rest of my change and it took them for ever to get the rest of my change. while waiting I noticed the gave me wrong sandwichs. gave regular instead of double. so I asked to remake them and instead they just gave me the meatballs a plate instead with no cheese. then noticed the fries were small instead of large on both meals and when I told the lady she didn't like why I asked her for the large fries and start giving attitude. she gave a big with medium fries instead of 2. I was the only car at the drive through, so imagine if they were busy, how would they act?
this is bad service and incompetence employee. it seems employees don't care about their customers
this chain is a slow food resturant
Atmosphere: 3
Food: 3
Service: 1
It kinda pmo that the workers expect you to use the kiosk thing and avoid coming to the counter to take your order. gosh forbid i don’t wanna talk to a robot? the workers also lowkey forgot to make my prickly pear drink, so my shorty had to go ask them about it 20 mins later. but besides that, the food is so good bro. the jalepeno ranch is mind blowing, it makes me want to lick my fingers and whatnot.
Atmosphere: 5
Food: 5
Service: 4
Great impromptu stop for lunch. Haven't had Whataburger in 20 years & was EXACTLY like I remembered! Food was fresh, hot & fantastic!!
Atmosphere: 5
Food: 5
Service: 5
11:15pm on a Saturday evening with only 3 cars in line at the drive thru and it takes HALF AN HOUR FOR A SINGLE JR BURGER AND TENDERS and despite that the BURGER STILL GETS MESSED UP.
Unreal. 0/10. A few of these just opened up in Charlotte near me and I will absolutely not be giving any of the locations any of my hard earned money. What a total waste of a decent brand reputation.
Atmosphere: 1
Food: 1
Service: 1
I would give 10 starts if possible on their customer service. Uber delivered our order incorrectly. Whataburger could have told us to take it up with Uber ; however, without hesitation the incredible staff offered to make our order ... again. Thank you Whataburger!
Atmosphere: 5
Food: 5
Service: 5
For burgers and awesome onion rings, Whataburger!! Try the sweet and spicy boneless wings!! No dipping sauce, this flavor is top of my list of delicious! Especially at 2 or three in the am when l wake up...that early, who wants breakfast...but they got that too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Management must have underestimated Thanksgiving week. Waited over 1hr for curbside.!! Ridiculous!!
The assistant manager was doing what she could with what her bosses gave her...3-4 employees.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger, French Fries
Restaurantji Recommends
Shout out to manager Lauren and her team for providing a great experience on my vist. They were super busy and still handeling the buisness flow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Burger and Fries
It was my first time eating here, and it was so good. The ladies that assisted us were so friendly!! It was the best fast food service I have gotten in several years. The food was amazing, and the inside was very clean, even the restrooms. I would recommend this location as opposed to others.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Onion Rings, Whataburger Whatameal with Onion Rings, Whataburger Spicy Chicken Sandwich, Cheese Burger and Fries, Cheeseburger, Kid Burger & Fries with Cheese, French Fries, Hamburger
Absolutely terrible service. For one of the easiest jobs on the planet it manages to take 45 mins to make a burger and fries. Extremely rediculous!!!
Atmosphere: 1
Food: 1
Service: 1
I don’t know what Shalonda is on today but that girl has the bestttt energy. Even if the food was bad I woulda left with a smile (the honey butter biscuit was delish per usual) but this girl deserves a raise. God bless her, I’m sure I’m not the only persons day she made.
Atmosphere: 5
Food: 5
Service: 5
This location is awesome! The staff is super sweet! PSA to everyone who goes through the drive thru at this location. Stay in the lane you ordered in, please. It confuses staff and messes with the flow! For my girl at the drive thru who gave me my food this evening: “Stay in your lane people!” If you know, you know ?❤️
Food: 5
Service: 5
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