Using the kiosks to order but then have to request someone to get a receipt and wait 15min for them to figure it out. Be much easier just to deal with a trained associate to begin with.
Atmosphere: 3
Food: 4
Service: 3
Jack Winkler
Ordered pancakes only got 1 syrup and no butter. They told me that you have to buy more syrup. I bought two more only got the two I purches. Food was cold attitude from the girl. This wasn't the first time. Done with this store. Will pass the word. Need to shut this placed down if you can't service correctly.0 Stars.
Pamela Peer
I don't know about y'all but we have been wearing them $5 meal deals out of course now they are $6 so this McDonald's along with at least one others in Greenwood no longer have drinks to refill yourself so you have to go back to the counter which is kind of a headache. This location stays somewhat busy but it was nice everything was clean I have no complaints and best of all chicken nuggets yay
Atmosphere: 5
Food: 5
Service: 5
Bryan Aburto
Placed an order, waited close to an hour before receiving half of it. We spoke to 4 different people to check on my order and no one knew what was going on. To say that it was a mess and that they were unorganized is an understatement. After about 45, part of my meal had been sitting on the counter for so long that we did not want it. We also did not want to wait so long for them to remake the order or wait for the rest. We decided to find food elsewhere after kindly notifying them that we will not be picking up our order and will go about doing a refund. Getting a refund was a different nightmare. The General Manager was very difficult to work with and seemed to change the criteria needed for a refund. She also insisted that the refund must be done on the McDonald's app rather than at the store. When I asked her where on the app it was located at, she was unable to guide me to it. The app specifically states that you must contact or visit the location. Finally, after submitting multiple requests, someone from HR was kind enough to come down to Greenwood and issue a refund with no issues.
Atmosphere: 3
Food: 1
Service: 1
Dominique Dale
Quick and easy
Atmosphere: 5
Food: 5
Service: 5
Morgan Judy
Horrible always makes the orders wrong. Serves old iced coffees and food. Nice people but horrible food service. Do better McDonalds.
Atmosphere: 1
Food: 1
Service: 2
Dena Thompson
It was awful today around 4. We pull up and they take 2 car orders before taking our lane. Then when we pulled up to the food window they handed the 4 drinks and we ask what drink is what and 2 workers said oh we dont know. Now thats not good for my aunt who is with us and has diabetes is it. Then we were asked to pull up and sit and wait and waited for a good 15 minutes. Not happy at all. Thankfully I could figure out what drink was my aunt.
Atmosphere: 1
Food: 2
Service: 1
Marie Gibson
Staff was rude and it took 18 minutes for 2 happy meals. Also order was incorrect and it only took 3 times of walking the food back in to get it right.
Atmosphere: 3
Food: 3
Service: 3
Cindy
This location is the worst McDonalds in the area. The last four visits here, my family has been shorted food. I do not understand how a company can habitually short orders but never have errors with extra food. Tonight I ordered curbside thinking it would be more accurate. I waited in my parking spot for over 20 minutes. Finally, I inquired in the drive thru. I told the girl to please recheck my order. Of course, this order was short too.. This location owes me several hundred dollars over the past few years. Who wants to complain and drive back and get what they were cheated out of? The order before this was an entire Happy Meal. No wonder they stay in business! This was my last visit to this place.
Atmosphere: 3
Food: 2
Service: 1
Lisa Zoller
Only went in to purchase Monopoly items. Used the kiosk to choose specifically identified items. Got home to find 3 out of 4 items were missing Monopoly pieces. I was supposed to ask McD if they're fulfilling their promotion? I didn't know
Just like any other McDonald's full of the same type of people some good some bad and some ugly some pretty that's okay with me
Atmosphere: 3
Food: 4
Service: 3
Gage McNew
Idk who made my mocha frappe but they did a BOMB job. I placed a mobile order for a mocha frappe with Oreo crumbles and caramel drizzle , and whoever made it put the extra caramel at the bottom just how I hoped they’d do it. That person deserves a kiss and a raise
Atmosphere: 5
Food: 5
Service: 5
Yevgeniy Shelest
Great service
Atmosphere: 5
Food: 5
Service: 5
April Padgett-Chitwood
Food was fresh and hot. Workers had an attitude and basically threw our drinks on the table. We were visiting from out of town and stopped by on the way home. Not sure the workers name.
Using the kiosks to order but then have to request someone to get a receipt and wait 15min for them to figure it out. Be much easier just to deal with a trained associate to begin with.
Atmosphere: 3
Food: 4
Service: 3
Ordered pancakes only got 1 syrup and no butter. They told me that you have to buy more syrup. I bought two more only got the two I purches. Food was cold attitude from the girl. This wasn't the first time. Done with this store. Will pass the word. Need to shut this placed down if you can't service correctly.0 Stars.
I don't know about y'all but we have been wearing them $5 meal deals out of course now they are $6 so this McDonald's along with at least one others in Greenwood no longer have drinks to refill yourself so you have to go back to the counter which is kind of a headache. This location stays somewhat busy but it was nice everything was clean I have no complaints and best of all chicken nuggets yay
Atmosphere: 5
Food: 5
Service: 5
Placed an order, waited close to an hour before receiving half of it. We spoke to 4 different people to check on my order and no one knew what was going on. To say that it was a mess and that they were unorganized is an understatement. After about 45, part of my meal had been sitting on the counter for so long that we did not want it. We also did not want to wait so long for them to remake the order or wait for the rest. We decided to find food elsewhere after kindly notifying them that we will not be picking up our order and will go about doing a refund. Getting a refund was a different nightmare. The General Manager was very difficult to work with and seemed to change the criteria needed for a refund. She also insisted that the refund must be done on the McDonald's app rather than at the store. When I asked her where on the app it was located at, she was unable to guide me to it. The app specifically states that you must contact or visit the location. Finally, after submitting multiple requests, someone from HR was kind enough to come down to Greenwood and issue a refund with no issues.
Atmosphere: 3
Food: 1
Service: 1
Quick and easy
Atmosphere: 5
Food: 5
Service: 5
Horrible always makes the orders wrong. Serves old iced coffees and food. Nice people but horrible food service. Do better McDonalds.
Atmosphere: 1
Food: 1
Service: 2
It was awful today around 4. We pull up and they take 2 car orders before taking our lane. Then when we pulled up to the food window they handed the 4 drinks and we ask what drink is what and 2 workers said oh we dont know. Now thats not good for my aunt who is with us and has diabetes is it. Then we were asked to pull up and sit and wait and waited for a good 15 minutes. Not happy at all. Thankfully I could figure out what drink was my aunt.
Atmosphere: 1
Food: 2
Service: 1
Staff was rude and it took 18 minutes for 2 happy meals. Also order was incorrect and it only took 3 times of walking the food back in to get it right.
Atmosphere: 3
Food: 3
Service: 3
This location is the worst McDonalds in the area. The last four visits here, my family has been shorted food. I do not understand how a company can habitually short orders but never have errors with extra food. Tonight I ordered curbside thinking it would be more accurate. I waited in my parking spot for over 20 minutes. Finally, I inquired in the drive thru. I told the girl to please recheck my order. Of course, this order was short too.. This location owes me several hundred dollars over the past few years. Who wants to complain and drive back and get what they were cheated out of? The order before this was an entire Happy Meal. No wonder they stay in business! This was my last visit to this place.
Atmosphere: 3
Food: 2
Service: 1
Only went in to purchase Monopoly items. Used the kiosk to choose specifically identified items. Got home to find 3 out of 4 items were missing Monopoly pieces.
I was supposed to ask McD if they're fulfilling their promotion?
I didn't know
Restaurantji Recommends
Pitiful excuse for a McD franchise!
Just like any other McDonald's full of the same type of people some good some bad and some ugly some pretty that's okay with me
Atmosphere: 3
Food: 4
Service: 3
Idk who made my mocha frappe but they did a BOMB job. I placed a mobile order for a mocha frappe with Oreo crumbles and caramel drizzle , and whoever made it put the extra caramel at the bottom just how I hoped they’d do it. That person deserves a kiss and a raise
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hot. Workers had an attitude and basically threw our drinks on the table. We were visiting from out of town and stopped by on the way home. Not sure the workers name.
Atmosphere: 1
Food: 5
Service: 1
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