Zaxby's Chicken Fingers & Buffalo Wings

The way I’ve see the general manager treat her employees is insane. She’s very rude and even with me she was very sarcastic. I don’t feel like she appreciates what the workers really do. They food takes time to come out the window I’m talking 30 mins.. idk it’s insane they need new management

Went here before everybody that works here have a bad attitude and act like they hate customers if you don't like your job then quit. I would travel to a different state to a Zaxbys than this one.

Atmosphere: 2

Food: 2

Service: 1

Food is pretty good but they’re 0-2 on getting my order right. first time I decided to drive back but second time I just decided to write this review.

Went to get the house Zalad with broiled chicken at S Batesville rd. Looked good but before I take the first bite I found wilted leaves and mushy mixture, immediately got up and returned to the counter. Off course the manager was apologetic and offered a complete refund and a meal replacement, I took my refund and refused the meal replacement after the manager explaining that they had several complaints about the lettuce and blamed the supplier for it. This is a red flag they admit a problem blame on suppliers but they continue to serve customers hoping it will go through this is negligence on their part wonder what the health department have to say about it. This location used to be good.

Atmosphere: 1

Food: 1

Service: 3

Nicholas B., working the drive-in was very polite and helpful, which made the experience better, my day was not going well, his attitude, helpfulness and smiling face went a long way in making my day better.

Atmosphere: 4

Food: 4

Service: 5

Everything is good. Just not all the time. Got a Chicken Bacon Loaded Fries, but barely any cheese and no bacon.

Atmosphere: 4

Food: 3

Service: 4

Top quality. Thanks everyone working here, you guys are great.

Service was great

Atmosphere: 4

Food: 4

Service: 4

Worst experience ever, didn’t get half my shit ordered a meal was met with guff and disrespect CRAZY disrespect I said I ordered the meal and separate fries, never got the meal. She said are you missing fries yes or no. Didn’t listen to me at all. Handed me fries didn’t get sauces either and then I couldn’t even get a refund or anything. Typical at this bum ass location. One guy in the drive through and they can’t get shit right

Atmosphere: 1

Food: 1

Service: 1

They do their best to make your order right.
To the one employee who hooked me up after the way my 1st order looked...thank you.

Atmosphere: 5

Food: 4

Service: 5

Properly salted fries, fresh food, and service that brought the food out to me and was polite. Can't ask for much more from a fast food place

Atmosphere: 5

Food: 5

Service: 5

I would consider investing in gluten free bread!

Atmosphere: 5

Food: 2

Service: 5

Stopped by while traveling through and ordered 3 meals. Unfortunately the food was so salty we were unable to eat it. Fries were covered in seasoning and apparently it was added to the chicken as well. Called to make them aware. Asked for manager and was told “He doing something, can I take a message” after stating I would call back the phone was hung up before I could even finish the sentence. WOW!

Atmosphere: 3

Food: 1

Service: 2

I have never once ordered here and received my food in under 30 minutes. How is it that I’m the only person in the drive through and I have to wait for 30 minutes to receive my “fast food”. I live right by the location and I do like Zaxbys food but I don’t know why I keep coming back hoping it won’t be the biggest waste of time. But it always is.

And when my food does come out it looks like they shook the box first before handing it to me.

How is this place even still running.

Atmosphere: 1

Food: 1

Service: 1

We were out Today with our 6 month old baby boy.
We got to Zaxby’s right During the lunch rush.
They seemed to be at full capacity. Even with the hustle and bustle of the lunch rush, the general manager Susan came by our table and made sure our food was perfect and that we had everything by we needed. Before Susan walked away, she asked about our son and lathered him and us with compliments.
Then after making our day great, Susan continued expediting everyone’s food and checking on the dozens of other tables in the restaurant.

We will be back,
Thank you Susan!

Atmosphere: 5

Food: 5

Service: 5