I came to the Pizza Hut in Hartsville Wednesday . I sat down and ate inside all the employees were great and had very positive attitudes. However the manager on shift Anastasia was extremely rude and disrespectful. I have never felt more uncomfortable at a restaurant in my entire life. I asked for a corporate number and she ignored me. I would like to speak with higher management to resolve this situation.
Atmosphere: 1
Food: 1
Service: 1
Leslie Dixon
Walked in and placed an order for take out, paid, sat down for 10 mins and then was told that they didnt have what I ordered. So I asked for a refund. That took another 10 mins. Horrible customer service especially with only 1 other couple in the entire place.
Atmosphere: 1
Food: 1
Service: 1
April Stuart
Pizza hut is amazing the staff are so helpful. Restaurant is always so clean and service is always great
Atmosphere: 5
Food: 5
Service: 5
Victor Palacios
I haven't been to a pizza hut diner in years, after going to this one I can say it was a good experience, Donavan took my order and was excellent at what he does, he was there to help with whatever I needed, great customer service, definitely has my appreciation. As for the pizza, it was okay, I would just say there wasn't enough sauce but I've heard that's normal for pizza hut, still happy I came here.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Create Your Own Pizza
Ronnie Leviner
Order a Pesto Margherita pizza with the Tavern style crust. The first pizza arrived with no Pesto and pretty sure none of the crust seasoning. Called the store and was told they would send out the correct pizza. Nope, they sent a carbon copy of the first pizza. Cold, tasteless and No Pesto. Avoid this store. They don't know what they're doing.
Atmosphere: 1
Food: 1
Service: 1
Gretchen Johnson
Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Kendell Barfield
Gave my order away and would not give a refund. The “manager” Garrett is very unprofessional. He wanted to go get my order from the customer that had walked out and already in their vehicle. This is not acceptable.
corrine fox
They are really friendly. Great staff 3/12/25
C J
Pizza Hut has been around for ever .🍕Love the food. I normally love going and eating at these places Just not Hartsville, SC Pizza Hut. When I open the restaurant door, it is extremely hard to open up, and walking inside it has a foul smell mildew, moldy .Old rugs look nasty.they need to be replaced. Actually, the whole place needs a total makeover!!! The place is has the bench seats pushed against the wall and a few tables in the middle . the party room but it's being used for storage room. It's a shame because Pizza Hut food is good
Debra Lewis
Take hour to get pizza after using app to order online always wait for you to get there to fix it and drive thru windows has a note on it walk inside to pick up.workers are rude
They opened at 10 am. I placed my order and paid online at 9:59. Pickup time was 10:30. I arrived at 10:30 waited for someone to come to the window for about 7min. There's a sign on the window saying the bell is broke honk your horn and be patient. I honked when I got there then again after 5 minutes. The guy came to the window asked for my information. After tapping a few times on his computer screen he then tells me that there system is down. I asked how is it down and I got a confirmation number and time to be here. He asked if I already paid I said yes. He said he could fix it and it would take 8 to 9 minutes. 20 minutes later I finally had some food.
CLEMSON Wins
Ordered online.....Big Box with 2 pizzas , upgraded to cheese sticks and Medium wings.....Marinara and Ranch with a 2 liter of Dr.Pepper. Get back to the hotel with boneless wings (not what I ordered) no sauces and a 2 liter of pepsi.....Cmon man !!
Bridget Freeman
Slow and lazy!
Heather Neal
Order paid for & placed on app. Showed up on time to pickup order. Order wasn't ready. Waited 20 mins. During that time, I watched 2 doordashers pick up orders and someone walk-in ordered and got their pizza before me. I asked about my order & was given the wrong order. They either didn't cook my order, lost it, or gave it away to someone else. Never again pizza hut. I finally requested to cancel my order requested a refund.
Atmosphere: 1
Service: 1
Shaz Brown
Called yesterday before hand for 1 large cheese, 1 cheese stick. After arriving and waiting almost 45 minutes in their drive thru, I called the store (b/c I have 2 small children in the car; hence why I placed it for the drive thru pick up) the store stated my pizza “got stuck in their over.” And it’s being remade? I asked for a refund which seemed to be an issue. After getting with my bank, the bank does not see where I was refunded and trying to get someone on the phone at the physical store has been a nightmare! We are new to the area and unfortunately will not be back or recommend.
Also, i would appreciate if someone could refund my $30.00. Thanks.
I came to the Pizza Hut in Hartsville Wednesday . I sat down and ate inside all the employees were great and had very positive attitudes. However the manager on shift Anastasia was extremely rude and disrespectful. I have never felt more uncomfortable at a restaurant in my entire life. I asked for a corporate number and she ignored me. I would like to speak with higher management to resolve this situation.
Atmosphere: 1
Food: 1
Service: 1
Walked in and placed an order for take out, paid, sat down for 10 mins and then was told that they didnt have what I ordered. So I asked for a refund. That took another 10 mins. Horrible customer service especially with only 1 other couple in the entire place.
Atmosphere: 1
Food: 1
Service: 1
Pizza hut is amazing the staff are so helpful.
Restaurant is always so clean and service is always great
Atmosphere: 5
Food: 5
Service: 5
I haven't been to a pizza hut diner in years, after going to this one I can say it was a good experience, Donavan took my order and was excellent at what he does, he was there to help with whatever I needed, great customer service, definitely has my appreciation. As for the pizza, it was okay, I would just say there wasn't enough sauce but I've heard that's normal for pizza hut, still happy I came here.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Create Your Own Pizza
Order a Pesto Margherita pizza with the Tavern style crust. The first pizza arrived with no Pesto and pretty sure none of the crust seasoning. Called the store and was told they would send out the correct pizza. Nope, they sent a carbon copy of the first pizza. Cold, tasteless and No Pesto. Avoid this store. They don't know what they're doing.
Atmosphere: 1
Food: 1
Service: 1
Wonderful service
Atmosphere: 5
Food: 5
Service: 5
Gave my order away and would not give a refund. The “manager” Garrett is very unprofessional. He wanted to go get my order from the customer that had walked out and already in their vehicle. This is not acceptable.
They are really friendly. Great staff 3/12/25
Pizza Hut has been around for ever .🍕Love the food.
I normally love going and eating at these places Just not Hartsville, SC Pizza Hut.
When I open the restaurant door, it is extremely hard to open up, and walking inside it has a foul smell mildew, moldy .Old rugs look nasty.they need to be replaced. Actually, the whole place needs a total makeover!!!
The place is has the bench seats pushed against the wall and a few tables in the middle . the party room but it's being used for storage room. It's a shame because Pizza Hut food is good
Take hour to get pizza after using app to order online always wait for you to get there to fix it and drive thru windows has a note on it walk inside to pick up.workers are rude
Restaurantji Recommends
They opened at 10 am. I placed my order and paid online at 9:59. Pickup time was 10:30. I arrived at 10:30 waited for someone to come to the window for about 7min. There's a sign on the window saying the bell is broke honk your horn and be patient. I honked when I got there then again after 5 minutes. The guy came to the window asked for my information. After tapping a few times on his computer screen he then tells me that there system is down. I asked how is it down and I got a confirmation number and time to be here. He asked if I already paid I said yes. He said he could fix it and it would take 8 to 9 minutes. 20 minutes later I finally had some food.
Ordered online.....Big Box with 2 pizzas , upgraded to cheese sticks and Medium wings.....Marinara and Ranch with a 2 liter of Dr.Pepper. Get back to the hotel with boneless wings (not what I ordered) no sauces and a 2 liter of pepsi.....Cmon man !!
Slow and lazy!
Order paid for & placed on app. Showed up on time to pickup order. Order wasn't ready. Waited 20 mins. During that time, I watched 2 doordashers pick up orders and someone walk-in ordered and got their pizza before me. I asked about my order & was given the wrong order. They either didn't cook my order, lost it, or gave it away to someone else. Never again pizza hut. I finally requested to cancel my order requested a refund.
Atmosphere: 1
Service: 1
Called yesterday before hand for 1 large cheese, 1 cheese stick. After arriving and waiting almost 45 minutes in their drive thru, I called the store (b/c I have 2 small children in the car; hence why I placed it for the drive thru pick up) the store stated my pizza “got stuck in their over.” And it’s being remade? I asked for a refund which seemed to be an issue. After getting with my bank, the bank does not see where I was refunded and trying to get someone on the phone at the physical store has been a nightmare! We are new to the area and unfortunately will not be back or recommend.
Also, i would appreciate if someone could refund my $30.00. Thanks.
Atmosphere: 1
Food: 1
Service: 1
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