Sweet Frog

Very expensive, and when you pay by weight it doesn’t feel fair to have the staff in charge of serve the toppings. We have definitely had better frozen yogurt.

Mediocre at best.

What a disappointment. Came in with my family and my daughter was so excited to. E there. First she needed to use the rest room. There was urine all over the toilet and the floor. Needless to say we did not use the restroom. Then proceed to select our yogurt and the product we wanted was having an issue dispensing. We asked a girl behind the counter for help. She came over and looked at it and then proceed to tell us there is nothing I can do for you. It is what it is. We were taken back with just the level of disregard. Then after choosing toppings and paying as we were walking out the door the girl at the register looked over at her coworker and said that’s why we didn’t help. Referring to the fact that we didn’t tip due to the unclean and unprofessional experience we just had. My wife was the one who heard her looked at her right in the eyes but didn’t comment and just shook her head. Just thought that definitely crossed the line and was so unprofessional. I think some training in customer service and etiquette is very much needed here. I get the feeling that ownership is not hands on here as behavior like this would not be tolerated. To fellow reviewers I would definitely look for other dessert options if I were you.

The staff is super friendly and helpful — they always greet you with a smile and are happy to offer samples if you're unsure what to pick. Clean and great flavors! We loved the stuffed animals and t shirts too!

Not sure what has happened recently but we loved coming to SweetFrog. Our last two visits have been awful. Staff has been so disrespectful. Almost like they are burdened to be there. Cleanliness of the store used to be another high point. Went to sit down outside the tables were so dirty and sticky it was obvious they have been cleaned in some time. Toppings all over the patio. Really just a lack of customer service and attention to detail. It used to always be so clean with great eye appeal. As locals this was just such a disappoint. We will not be returning.

Staff was so unbelievably rude

Truly amazing frozen yogurt and wonder staff. I will be coming back with my friends. Highly recommend

Great frozen yogurt flavors.

Closes too early! When on vacation can’t always make it.

Good yogurt, little pricey, good service too

Yogurt is great but it’s just too expensive! $36 for three small cups of yogurt with toppings. It’s $.95/ounce whereas TCBY in Charlotte is $.79/ounce.

This is such a cute frozen yogurt place! The price adds up really quickly though.

It works by filling a cup with your favorite flavor of frozen yogurt, then add your choice of toppings. It's pay by weight with a scale at the end.

Atmosphere: 5

Food: 5

Service: 5

Used to love sweet frog but all the ones around me closed. Was excited to go back. But this location has someone putting the toppings on for you so you can’t customize like you would if you were able to do it yourself (especially if you like multiple flavors of froyo) I asked for a “few” of a couple different things and the server dumped whole spoonfuls in. Medium cup was $14.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Cake Batter

Most stupidly overpriced frozen yogurt I’ve ever had. Price gouging to an extreme. $15 for the smallest cup, filled half way.

Atmosphere: 1

Food: 1

Service: 1

The frozen yogurt and all the toppings here are fine - some as any other frozen yogurt place. The prices, however, are absolutely insane. Their smallest cup filled half-way costs $14. Crazy price gouging. Go elsewhere

Atmosphere: 4

Food: 4

Service: 5