I’ve never had someone from Dunkin makes my milk, espresso, and my syrup altogether in a separate cup, and then pour it into my cup and dump half of it down the drain when I corrected the young lady making my drink and explaining to her That she was dumping half of my syrup and espresso down the drain so now I’m not actually getting what I’m paying for. She told me that if I had a problem to call corporate. I also asked for cinnamon sugar and they told me because I wasn’t getting a specific drink. I was not allowed to have it on my coffee. I have never dealt with a more disrespectful group of women at a Dunkin’ Donuts in my life (including the manager), I understand now why they have such a low rating. I love Dunkin’ Coffee But from now on, I will definitely be checking ratings before I go to a particular store and if that means I have to go to Starbucks over Dunkin so be it. I hope the store gets it self together..
Atmosphere: 1
Food: 1
Service: 1
Fern Thomas
I love Dunkin’ Donuts
Atmosphere: 5
Food: 5
Service: 5
حكيم محمد علي السعيدي
I waited 20 minutes and my order wasn't ready, then I ordered hot coffee and it arrived cold. In addition, there was no cleanliness.
Cameron Radtke
asked for refund waited for 10 minutes…cashier flipped out…i will call corporate you need to return my call
Jordan Harris
This may be the absolute worst location ever. Food is always either cold when it should be hot or warm when it should be cold. The coffee is burnt tasting 90% of the time. And I just say In the drive through for 25 minutes to get a coffee and doughnut. Curbs on either side and cars in front and behind. Could t even get out of I wanted to. Terrible
Atmosphere: 2
Food: 2
Service: 1
Charles Cameron
Coffee hot with seasonal flavoring
Atmosphere: 5
Food: 5
Service: 5
Lamesha Haynes
I just want to respectfilly say if a business don't allow employees to answer and have personal cell phones on them while at work. I would've haye to have needed to get in contract with a child/family member that works at both west columbia area, forrest drive, st andrews road, two notch road garners ferry road and Cayce. I called each of those stores for over 2-3 hours hoping someone woukd answer the phone. Not 1 answer that business. Until I searched again and couldn't understand how I passed a location in irmo, which is why I'm writing this. Faith Bailey answered the phone. And I was so excited I said oh baby I'm about to Google review your .... And with her not knowing I was excited and pissed at the same time. Her customer service skills and polite and very mannerful personality just kicked in. She said polictly oh no is there something I can do to assist you. At that moment I realized she didn't know I was stating a goig review. But she still was very knowledgeable of everything I was calling about and directed me to where and why if I was to be looking for items such as the banna pudding donut, this is why and where I would be able to find them. So I would like to say to this dunkin donuts location lake Murray Blvd, irmo sc Faith Bailey has shown a customer of your business 100% Empathy, patience caring. Her professionalism is impressive and I thank her for going above and beyond to resolve/ inform me with correct information for my issue. So thank you Faith Bailey you really don't know how much your effort brought a smile to me as a customer and thank you for being a vital part of the dunkin team and I pray that this reaches who it needs to reach cause baby I could tell you really care about your job and I really appreciate it. 10 stars for you girl.
Service: 5
Eduardo Ortiz
How are you a Dunkin’ Donuts with no donuts???
Atmosphere: 1
Food: 1
Service: 1
Yolanda Piskura
Food absolutely terrible! Coffee is the worse. I don’t understand how hard is it to make a cup of coffee? You complain they hang up on you. You can’t call to complain because no one picks up. If you are smart stay far away from. Maybe if they spoke less 🪴during work( been in to pick up and almost got high myself) you do what you want but try learning job and being professional!!! Absolutely a nightmare. Dunkin do so much better. We spend money to have good coffee and sandwich.
Atmosphere: 1
Food: 1
Service: 1
Michael Benner
Service was amazing, and everything well made. Now, daily stop!
Really good iced coffee ☕️ And one of the best places to get donuts
Atmosphere: 4
Food: 4
Service: 5
Parker Hurley
I was just passing through on a road trip. I should’ve listened to google’s initial suggestion over this place. If you’re a Dunkin regular, I would avoid this location . I ordered a 6 dollar meal deal. They were out of bacon (which Ive never experienced at Dunkin) so I just got a bacon and cheese - swapping for sausage was not an option even though they were out. Ok no problem. They were also low on ice coffee so I basically got a big glass of ice and milk. The overall vibe of the place was not welcoming. Only friendly human was the human who handed me my sandwich.
Atmosphere: 2
Food: 2
Service: 2
Zach Rankin
Unreal terrible experience. This is more about Dunkin’ as a whole than this location. Ordered food, wrong food. Can’t get refund because through app. Customer service? Nice try, a phone line that isn’t monitored and hangs up on you or fill out a 50 question quiz on their website which you’ll need to log in to do. So they don’t care about customers, they want your money and that’s it. Who cares if they don’t get their food or get the right thing right? If they do we just make it extremely difficult to get it fixed. Thanks Dunkn. Pay the extra dollar and go to Starbucks
Atmosphere: 1
Food: 1
Service: 1
Renee Marquez-Lopez
This Dunkin’ Donuts has the worst customer service of all! I will not be patronizing the business ever again!!! I give this business a big fat 0!!! Marcus threw a container and a cup of creamer at my car. I will be meeting with the manager ASAP!
Atmosphere: 1
Food: 1
Service: 1
Sabrina Lima Ferrini
If there were an option for zero stars, I would choose that. At 1 pm there were very very few options available, and the staff member was very rude. The place was very dirty, with crumbs all over the counter. Usually, I don’t leave bad reviews because I know mistakes can happen, but this time it’s clear that it’s not just a one-time issue. I’m writing this review in the hope that the owner sees and take actions if they want to keep this business alive. This store is in a very nice neighborhood, and it’s a very cute place, it’s sad that it’s getting such a bad reputation.
I’ve never had someone from Dunkin makes my milk, espresso, and my syrup altogether in a separate cup, and then pour it into my cup and dump half of it down the drain when I corrected the young lady making my drink and explaining to her That she was dumping half of my syrup and espresso down the drain so now I’m not actually getting what I’m paying for. She told me that if I had a problem to call corporate. I also asked for cinnamon sugar and they told me because I wasn’t getting a specific drink. I was not allowed to have it on my coffee. I have never dealt with a more disrespectful group of women at a Dunkin’ Donuts in my life (including the manager), I understand now why they have such a low rating. I love Dunkin’ Coffee But from now on, I will definitely be checking ratings before I go to a particular store and if that means I have to go to Starbucks over Dunkin so be it. I hope the store gets it self together..
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin’ Donuts
Atmosphere: 5
Food: 5
Service: 5
I waited 20 minutes and my order wasn't ready, then I ordered hot coffee and it arrived cold. In addition, there was no cleanliness.
asked for refund waited for 10 minutes…cashier flipped out…i will call corporate you need to return my call
This may be the absolute worst location ever. Food is always either cold when it should be hot or warm when it should be cold. The coffee is burnt tasting 90% of the time. And I just say In the drive through for 25 minutes to get a coffee and doughnut. Curbs on either side and cars in front and behind. Could t even get out of I wanted to. Terrible
Atmosphere: 2
Food: 2
Service: 1
Coffee hot with seasonal flavoring
Atmosphere: 5
Food: 5
Service: 5
I just want to respectfilly say if a business don't allow employees to answer and have personal cell phones on them while at work. I would've haye to have needed to get in contract with a child/family member that works at both west columbia area, forrest drive, st andrews road, two notch road garners ferry road and Cayce. I called each of those stores for over 2-3 hours hoping someone woukd answer the phone. Not 1 answer that business. Until I searched again and couldn't understand how I passed a location in irmo, which is why I'm writing this. Faith Bailey answered the phone. And I was so excited I said oh baby I'm about to Google review your .... And with her not knowing I was excited and pissed at the same time. Her customer service skills and polite and very mannerful personality just kicked in. She said polictly oh no is there something I can do to assist you. At that moment I realized she didn't know I was stating a goig review. But she still was very knowledgeable of everything I was calling about and directed me to where and why if I was to be looking for items such as the banna pudding donut, this is why and where I would be able to find them. So I would like to say to this dunkin donuts location lake Murray Blvd, irmo sc Faith Bailey has shown a customer of your business 100% Empathy, patience caring. Her professionalism is impressive and I thank her for going above and beyond to resolve/ inform me with correct information for my issue. So thank you Faith Bailey you really don't know how much your effort brought a smile to me as a customer and thank you for being a vital part of the dunkin team and I pray that this reaches who it needs to reach cause baby I could tell you really care about your job and I really appreciate it. 10 stars for you girl.
Service: 5
How are you a Dunkin’ Donuts with no donuts???
Atmosphere: 1
Food: 1
Service: 1
Food absolutely terrible! Coffee is the worse. I don’t understand how hard is it to make a cup of coffee? You complain they hang up on you. You can’t call to complain because no one picks up. If you are smart stay far away from. Maybe if they spoke less 🪴during work( been in to pick up and almost got high myself) you do what you want but try learning job and being professional!!! Absolutely a nightmare. Dunkin do so much better. We spend money to have good coffee and sandwich.
Atmosphere: 1
Food: 1
Service: 1
Service was amazing, and everything well made. Now, daily stop!
Restaurantji Recommends
Really good iced coffee ☕️
And one of the best places to get donuts
Atmosphere: 4
Food: 4
Service: 5
I was just passing through on a road trip. I should’ve listened to google’s initial suggestion over this place. If you’re a Dunkin regular, I would avoid this location . I ordered a 6 dollar meal deal. They were out of bacon (which Ive never experienced at Dunkin) so I just got a bacon and cheese - swapping for sausage was not an option even though they were out. Ok no problem. They were also low on ice coffee so I basically got a big glass of ice and milk. The overall vibe of the place was not welcoming. Only friendly human was the human who handed me my sandwich.
Atmosphere: 2
Food: 2
Service: 2
Unreal terrible experience. This is more about Dunkin’ as a whole than this location. Ordered food, wrong food. Can’t get refund because through app. Customer service? Nice try, a phone line that isn’t monitored and hangs up on you or fill out a 50 question quiz on their website which you’ll need to log in to do. So they don’t care about customers, they want your money and that’s it. Who cares if they don’t get their food or get the right thing right? If they do we just make it extremely difficult to get it fixed. Thanks Dunkn. Pay the extra dollar and go to Starbucks
Atmosphere: 1
Food: 1
Service: 1
This Dunkin’ Donuts has the worst customer service of all! I will not be patronizing the business ever again!!! I give this business a big fat 0!!! Marcus threw a container and a cup of creamer at my car. I will be meeting with the manager ASAP!
Atmosphere: 1
Food: 1
Service: 1
If there were an option for zero stars, I would choose that. At 1 pm there were very very few options available, and the staff member was very rude. The place was very dirty, with crumbs all over the counter. Usually, I don’t leave bad reviews because I know mistakes can happen, but this time it’s clear that it’s not just a one-time issue. I’m writing this review in the hope that the owner sees and take actions if they want to keep this business alive. This store is in a very nice neighborhood, and it’s a very cute place, it’s sad that it’s getting such a bad reputation.
Atmosphere: 1
Food: 1
Service: 1
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