If the cashier on duty tonight wasn’t so hard up to have an attitude I probably would have actually spent my money here, instead I turned around and walked out of the door when the cashier made ordering a simple pepperoni sub absolutely impossible by telling me that they couldn’t make a pepperoni sub, that I HAD to order the meatball sub with pepperoni on it and that I could not get any other toppings on it other than what comes on the meatball sub. Didn’t offer a stripped down Italian or any other alternative to gain a customers dollar. The owner/manager of this location needs to heavily weigh in on the uninviting attitude of the staff, no wonder why the place was completely empty.
Service: 1
Bill H
Did not include the milk with the kid's meal. Soaked my sandwich with dressing - way too much. Did not include receipt to identify items in pickup order Firehouse is usually great. This one was subpar
Atmosphere: 2
Food: 2
Service: 2
Nicole Koerner
Excellent service! I order from the irmo location atleast three times a month and never had an incorrect order or had to wait for my food when I order online!!
Atmosphere: 5
Food: 5
Service: 5
Marcia Pawloski
Very polite & kind service!
Atmosphere: 5
Food: 5
Service: 5
aj ra
Went to this location on a whim the lady that took the order was kind enough to split the sub for us. It was very good
Atmosphere: 3
Food: 5
Service: 5
tobiann Sullivan
Great food
Atmosphere: 5
Food: 5
Service: 5
B (BERTHA BOOKMAN)
Thanks Sharonda great job on the Thanksgiving sub. Thanks Earl.
Dietary restrictions: Salad veggie sub
Kid-friendliness: Friendly
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Salad Grilled Chicken, Grilled Cheese, Hook and Ladder Sub, Potato Chips, Chips, Firehouse Steak Cheese Medium, Smokehouse Beef Cheddar Brisket Medium, Club on a Sub Small, Hook Ladder Small, Spicy Cajun Chicken Small, Mac & Cheese, Club on a Sub, Italian, Hook & Ladder Salad
Chris Mori
this review is based on my regular visits for the past 3 or so years.
this firehouse location has been going down hill gradually and seems to have sped up in the past 6 months. might have some correlation to this pencil thin, ignorant, rude, high school drop out, etc lady that may be a manager here. just every time i go in and she’s there it’s 100% always been a bad experience.
she straight up yells (hence the rude) at customers aggressively, raises her voice disrespectfully to employees, and has provided awful service outside of customer service. she’s made me and another customer wait to start our orders while she left the store and directed another employee to “not worry about us” til she got back, presumably for a smoke break.
it just seems pretty coincidental when she’s working and huffing and puffing about the other customers and i are sitting waiting impatiently due to long wait times, in a messy, unswept restaurant. not sure if it’s her or what but it’s also too hot inside and makes everyone irritable including her probably.
on top of the dirty dining area, why i gotta use the bathroom lookin like this (see picture)
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chips
William Rabenstein
Fast friendly service with excellent quality food.
Burkett at the harbison sc location is amazing!!
Atmosphere: 5
Food: 5
Service: 5
If the cashier on duty tonight wasn’t so hard up to have an attitude I probably would have actually spent my money here, instead I turned around and walked out of the door when the cashier made ordering a simple pepperoni sub absolutely impossible by telling me that they couldn’t make a pepperoni sub, that I HAD to order the meatball sub with pepperoni on it and that I could not get any other toppings on it other than what comes on the meatball sub. Didn’t offer a stripped down Italian or any other alternative to gain a customers dollar. The owner/manager of this location needs to heavily weigh in on the uninviting attitude of the staff, no wonder why the place was completely empty.
Service: 1
Did not include the milk with the kid's meal. Soaked my sandwich with dressing - way too much. Did not include receipt to identify items in pickup order
Firehouse is usually great. This one was subpar
Atmosphere: 2
Food: 2
Service: 2
Excellent service! I order from the irmo location atleast three times a month and never had an incorrect order or had to wait for my food when I order online!!
Atmosphere: 5
Food: 5
Service: 5
Very polite & kind service!
Atmosphere: 5
Food: 5
Service: 5
Went to this location on a whim the lady that took the order was kind enough to split the sub for us. It was very good
Atmosphere: 3
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Thanks Sharonda great job on the Thanksgiving sub. Thanks Earl.
Dietary restrictions: Salad veggie sub
Kid-friendliness: Friendly
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Salad Grilled Chicken, Grilled Cheese, Hook and Ladder Sub, Potato Chips, Chips, Firehouse Steak Cheese Medium, Smokehouse Beef Cheddar Brisket Medium, Club on a Sub Small, Hook Ladder Small, Spicy Cajun Chicken Small, Mac & Cheese, Club on a Sub, Italian, Hook & Ladder Salad
this review is based on my regular visits for the past 3 or so years.
this firehouse location has been going down hill gradually and seems to have sped up in the past 6 months. might have some correlation to this pencil thin, ignorant, rude, high school drop out, etc lady that may be a manager here. just every time i go in and she’s there it’s 100% always been a bad experience.
she straight up yells (hence the rude) at customers aggressively, raises her voice disrespectfully to employees, and has provided awful service outside of customer service. she’s made me and another customer wait to start our orders while she left the store and directed another employee to “not worry about us” til she got back, presumably for a smoke break.
it just seems pretty coincidental when she’s working and huffing and puffing about the other customers and i are sitting waiting impatiently due to long wait times, in a messy, unswept restaurant. not sure if it’s her or what but it’s also too hot inside and makes everyone irritable including her probably.
on top of the dirty dining area, why i gotta use the bathroom lookin like this (see picture)
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chips
Fast friendly service with excellent quality food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chips, Submarine Sandwich
Restaurantji Recommends
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub
I come here very often and the staff is why I come back. They are all friendly and helpful with suggestions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Lake Murray Blvd store is THE BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch Small
Very rude and disrespectful lady at the front tonight.
Staff was super rude.
Atmosphere: 1
Food: 4
Service: 1
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