Thanks Sharonda great job on the Thanksgiving sub. Thanks Earl.
Dietary restrictions: Salad veggie sub
Kid-friendliness: Friendly
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Salad Grilled Chicken, Grilled Cheese, Hook and Ladder Sub, Potato Chips, Chips, Firehouse Steak Cheese Medium, Smokehouse Beef Cheddar Brisket Medium, Club on a Sub Small, Hook Ladder Small, Spicy Cajun Chicken Small, Mac & Cheese, Club on a Sub, Italian, Hook & Ladder Salad
Chris Mori
this review is based on my regular visits for the past 3 or so years.
this firehouse location has been going down hill gradually and seems to have sped up in the past 6 months. might have some correlation to this pencil thin, ignorant, rude, high school drop out, etc lady that may be a manager here. just every time i go in and she’s there it’s 100% always been a bad experience.
she straight up yells (hence the rude) at customers aggressively, raises her voice disrespectfully to employees, and has provided awful service outside of customer service. she’s made me and another customer wait to start our orders while she left the store and directed another employee to “not worry about us” til she got back, presumably for a smoke break.
it just seems pretty coincidental when she’s working and huffing and puffing about the other customers and i are sitting waiting impatiently due to long wait times, in a messy, unswept restaurant. not sure if it’s her or what but it’s also too hot inside and makes everyone irritable including her probably.
on top of the dirty dining area, why i gotta use the bathroom lookin like this (see picture)
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chips
William Rabenstein
Fast friendly service with excellent quality food.
I come here very often and the staff is why I come back. They are all friendly and helpful with suggestions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Lisa Covington
Lake Murray Blvd store is THE BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch Small
Tari Bruner
Very rude and disrespectful lady at the front tonight.
Mollie Conkin
Staff was super rude.
Atmosphere: 1
Food: 4
Service: 1
Azeezah
My latest order via Uber Eats encountered some issues after there was some confusion about the toppings relayed by the driver. However, the restaurant went the extra mile to make things right and get me the order as I’d requested it. I really appreciate them for making things right and being patient, even though they were not at fault. Great customer service!
Food: 5
Service: 5
Stephen Dennis
expect your online order pickup time to have at least 20-30 minutes added to it. They are SO SLOW here.
I order the HOT brisket and as I appreciate the fast service it was just cold maybe room temperature at best it was only good because of flavor and they forgot the best part the pickle, my chili was fine though but for 21$ and looking forward to it from yesterday nah...The cashier that was there also didn't seem like she even wanted to be there and as working in the food industry myself ik it can be hectic and maybe tiresome if your slammed but only had 2 customers.
Atmosphere: 1
Food: 2
Service: 2
Dennis Riley
Good for a quick meal
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Firehouse Meatball, Chips
Fred W
Very rude customer service. Online order wasn’t ready until 20 min after scheduled pick up time and delivery was missing items. The entire restaurant was also engulfed in smoke.
joseph scott
ordered online, i've been ordering the pork slaw sandwich. the sandwich itself is literally called "King's Hawaiian Pork & Slaw Sandwich". it's about $10 after tax and more if you tip. i've ordered this sandwich THREE times and all three times, it's been made with no slaw. i called, they weren't out of slaw, they just didn't put it on the sandwich. if i'm paying $10 for a sandwich, i expect it to be made with an ingredient that is LITERALLY in the name of the sandwich. i don't understand how this keeps getting messed up. employees were rude, unhelpful, and extremely passive aggressive. the last time was my final straw and i will not be returning here again.
Atmosphere: 1
Food: 1
Service: 1
Sista Rhymz
Bread is always nasty & cold! They are too lazy to heat it up! Then they leave off things I asked for. Never satisfied here at all.
Thanks Sharonda great job on the Thanksgiving sub. Thanks Earl.
Dietary restrictions: Salad veggie sub
Kid-friendliness: Friendly
Wheelchair accessibility: Accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Salad Grilled Chicken, Grilled Cheese, Hook and Ladder Sub, Potato Chips, Chips, Firehouse Steak Cheese Medium, Smokehouse Beef Cheddar Brisket Medium, Club on a Sub Small, Hook Ladder Small, Spicy Cajun Chicken Small, Mac & Cheese, Club on a Sub, Italian, Hook & Ladder Salad
this review is based on my regular visits for the past 3 or so years.
this firehouse location has been going down hill gradually and seems to have sped up in the past 6 months. might have some correlation to this pencil thin, ignorant, rude, high school drop out, etc lady that may be a manager here. just every time i go in and she’s there it’s 100% always been a bad experience.
she straight up yells (hence the rude) at customers aggressively, raises her voice disrespectfully to employees, and has provided awful service outside of customer service. she’s made me and another customer wait to start our orders while she left the store and directed another employee to “not worry about us” til she got back, presumably for a smoke break.
it just seems pretty coincidental when she’s working and huffing and puffing about the other customers and i are sitting waiting impatiently due to long wait times, in a messy, unswept restaurant. not sure if it’s her or what but it’s also too hot inside and makes everyone irritable including her probably.
on top of the dirty dining area, why i gotta use the bathroom lookin like this (see picture)
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chips
Fast friendly service with excellent quality food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Chips, Submarine Sandwich
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook and Ladder Sub
I come here very often and the staff is why I come back. They are all friendly and helpful with suggestions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Lake Murray Blvd store is THE BEST!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch Small
Very rude and disrespectful lady at the front tonight.
Staff was super rude.
Atmosphere: 1
Food: 4
Service: 1
My latest order via Uber Eats encountered some issues after there was some confusion about the toppings relayed by the driver. However, the restaurant went the extra mile to make things right and get me the order as I’d requested it. I really appreciate them for making things right and being patient, even though they were not at fault. Great customer service!
Food: 5
Service: 5
expect your online order pickup time to have at least 20-30 minutes added to it. They are SO SLOW here.
Restaurantji Recommends
I order the HOT brisket and as I appreciate the fast service it was just cold maybe room temperature at best it was only good because of flavor and they forgot the best part the pickle, my chili was fine though but for 21$ and looking forward to it from yesterday nah...The cashier that was there also didn't seem like she even wanted to be there and as working in the food industry myself ik it can be hectic and maybe tiresome if your slammed but only had 2 customers.
Atmosphere: 1
Food: 2
Service: 2
Good for a quick meal
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Firehouse Meatball, Chips
Very rude customer service. Online order wasn’t ready until 20 min after scheduled pick up time and delivery was missing items. The entire restaurant was also engulfed in smoke.
ordered online, i've been ordering the pork slaw sandwich. the sandwich itself is literally called "King's Hawaiian Pork & Slaw Sandwich". it's about $10 after tax and more if you tip. i've ordered this sandwich THREE times and all three times, it's been made with no slaw. i called, they weren't out of slaw, they just didn't put it on the sandwich. if i'm paying $10 for a sandwich, i expect it to be made with an ingredient that is LITERALLY in the name of the sandwich. i don't understand how this keeps getting messed up. employees were rude, unhelpful, and extremely passive aggressive. the last time was my final straw and i will not be returning here again.
Atmosphere: 1
Food: 1
Service: 1
Bread is always nasty & cold! They are too lazy to heat it up! Then they leave off things I asked for. Never satisfied here at all.
Atmosphere: 2
Food: 2
Service: 2
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