I am leaving this review for the KFC in Irmo South Carolina. This is not a food review but a formal complaint. KFC offered an 8 piece free chicken if you ordered 15$ or more. They didn’t honor that as they don’t participate. I cancelled my 17$ order in store and was told I would have to call to get a refund as the order was placed in the app. Which I did. I left with a small printed paper with a phone number. I called, and emailed. I was told I would not be receiving the refund because the manager that gave me the receipt confirmed I took the food I had ordered. I did not. Liars and scammers are employed at this place from the cooks to the cashiers to the management to corporate. This was an attempt to feed a family of five. To some, 17$ is nothing, to others it’s nourishment. I will never ever support a business that lies and scams the hungry.
Atmosphere: 1
Food: 1
Service: 1
Rod
Decided on KFC instead of Bojangles. Big mistake. Tried their new menu for 7 dollar box this was around 330. U could tell chicken was not fresh. Taste like left over from lunch. Ordered 2 boxes .very small chicken strips tiny biscuit small amount of mashed potatoes. Took 6 times of repeating order for this. Wanted ketchup for dip. They left it out. Drinks not cold small amount of ice. 100 degrees outside would like somethingcold. Not halfway. KFC is wanting to be number 1 again? Not gonna happen with this kind of service. Employees definitely don't care. U would not serve chicken like I had. Very rubber like tuff. Will stick to Bojangles. .
Atmosphere: 1
Food: 1
Service: 2
Ember Russell
This place needs a new management!!! Cold chicken is unacceptable especially with a half hour wait
Carmen Napier
Night Shift does not know how to make chicken they stop making their chicken at 7 so they don’t have to clean up at the end of their shift. I suggest hiring new people because this KFC at night ain’t it.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Dickey
Staff is nice just wish the chicken was bigger.
Atmosphere: 4
Food: 4
Service: 4
DJ Canady
This is my favorite KFC. Never in line more than 5 minutes after placing order. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Virginia Brasley
Order a 2 piece and got something completely different than what I ordered
Atmosphere: 1
Food: 1
Service: 1
Crimsonkarma 1
Ordered online for pick up. Realized it was gonna be ready way before I could get there. Called to cancel (immediately after placing the order when I realized the time) was told I had to download the app to cancel or go to the website (which is a dumbass business decision). Tried to do that it didn't work the server was down or something I don't know. Called customer service they said that it was already being processed and the order was almost completed and couldn't be cancelled. Which is nuts cause I just told the store I was gonna cancel it so why are they still making it.(This is within 10 minutes of ordering) Whatever that's fine. Customer service said that if at the end of the night someone hadn't picked up the order they'd refund me. Finally got to the store deciding to go through the drive thru and realized it was gonna be a long wait. Went in and decided to ask about my first order and they said they hadn't even started it. Why the hell couldn't I cancel it then?. At that point it had been over an hour since I ordered. What is going on?
Atmosphere: 2
Food: 3
Service: 2
Ryan Rucker
Extremely unprofessional staff on 4/1/25. I ordered my food through the KFC mobile app, which showed that it would be ready at 5:30 PM. I arrived at 5:30 PM, only to be told that all chicken orders had to be cooked, and a 30-minute wait would be required. I asked for a refund, but was told no and that I need to sit down. Hopefully KFC corporate can provide better training for staff at this location.
Was surprised how good they were somebody is doing something right best KFC I've had since the 70s awesome Biscuits ,mashed potatoes and gravy , mac n cheese , chicken fingers perfectly done not dry , crispy but tender fried chicken pieces ,chicken breast The , macaroni creamy and cheesey
Meggan Dawson
The food here is nasty, chicken is old and dry biscuits are hard as rock could break a tooth. Oil that the chicken is cooked in is always old and nasty. I would not recommend eating here unless you want bad food, bad services and horrible employees. This store needs a complete rehaul on everything. I will never go back again. This is the third time this has happened to me and my family. They won't get another chance from me.
Bobby Bettis
Went Back After A Number Of Years To See It Had Improved It Had Not , Chicken Was Greasy And had Been Cooked In Old Grease Again And Chicken Was Extremely Small For What It Was Suppose To Be Got A 16 Piece No Drinks Just The Dinner Paid $50.16 Got Home And Had Absolutey Been Sitting For A Long Time After waiting For About 25 minutes Before They Brought It Outside ,What A Shame Will Definitely Not Be A Customer Again !!!!
Jeff Anderson
“Employee” literally standing in the back staring into space while I wait for my mobile order while the manager tells me he’s “swamped”
Teresa Puckett
Food was reheated a few times taste. Had 2 pieces of Bites of chicken in the famous bowl. Haven't had in a while. Was very disappointed.
Lunch with Lisa and Lucy
Atmosphere: 5
Food: 5
Service: 5
I am leaving this review for the KFC in Irmo South Carolina. This is not a food review but a formal complaint. KFC offered an 8 piece free chicken if you ordered 15$ or more. They didn’t honor that as they don’t participate. I cancelled my 17$ order in store and was told I would have to call to get a refund as the order was placed in the app. Which I did. I left with a small printed paper with a phone number. I called, and emailed. I was told I would not be receiving the refund because the manager that gave me the receipt confirmed I took the food I had ordered. I did not. Liars and scammers are employed at this place from the cooks to the cashiers to the management to corporate. This was an attempt to feed a family of five. To some, 17$ is nothing, to others it’s nourishment. I will never ever support a business that lies and scams the hungry.
Atmosphere: 1
Food: 1
Service: 1
Decided on KFC instead of Bojangles. Big mistake. Tried their new menu for 7 dollar box this was around 330. U could tell chicken was not fresh. Taste like left over from lunch. Ordered 2 boxes .very small chicken strips tiny biscuit small amount of mashed potatoes. Took 6 times of repeating order for this. Wanted ketchup for dip. They left it out. Drinks not cold small amount of ice. 100 degrees outside would like somethingcold. Not halfway. KFC is wanting to be number 1 again? Not gonna happen with this kind of service. Employees definitely don't care. U would not serve chicken like I had. Very rubber like tuff. Will stick to Bojangles.
.
Atmosphere: 1
Food: 1
Service: 2
This place needs a new management!!! Cold chicken is unacceptable especially with a half hour wait
Night Shift does not know how to make chicken they stop making their chicken at 7 so they don’t have to clean up at the end of their shift. I suggest hiring new people because this KFC at night ain’t it.
Atmosphere: 1
Food: 1
Service: 1
Staff is nice just wish the chicken was bigger.
Atmosphere: 4
Food: 4
Service: 4
This is my favorite KFC. Never in line more than 5 minutes after placing order. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl
Order a 2 piece and got something completely different than what I ordered
Atmosphere: 1
Food: 1
Service: 1
Ordered online for pick up. Realized it was gonna be ready way before I could get there. Called to cancel (immediately after placing the order when I realized the time) was told I had to download the app to cancel or go to the website (which is a dumbass business decision). Tried to do that it didn't work the server was down or something I don't know. Called customer service they said that it was already being processed and the order was almost completed and couldn't be cancelled. Which is nuts cause I just told the store I was gonna cancel it so why are they still making it.(This is within 10 minutes of ordering) Whatever that's fine. Customer service said that if at the end of the night someone hadn't picked up the order they'd refund me. Finally got to the store deciding to go through the drive thru and realized it was gonna be a long wait. Went in and decided to ask about my first order and they said they hadn't even started it. Why the hell couldn't I cancel it then?. At that point it had been over an hour since I ordered. What is going on?
Atmosphere: 2
Food: 3
Service: 2
Extremely unprofessional staff on 4/1/25. I ordered my food through the KFC mobile app, which showed that it would be ready at 5:30 PM. I arrived at 5:30 PM, only to be told that all chicken orders had to be cooked, and a 30-minute wait would be required. I asked for a refund, but was told no and that I need to sit down. Hopefully KFC corporate can provide better training for staff at this location.
Restaurantji Recommends
Was surprised how good they were somebody is doing something right best KFC I've had since the 70s awesome Biscuits ,mashed potatoes and gravy , mac n cheese , chicken fingers perfectly done not dry , crispy but tender fried chicken pieces ,chicken breast The , macaroni creamy and cheesey
The food here is nasty, chicken is old and dry biscuits are hard as rock could break a tooth. Oil that the chicken is cooked in is always old and nasty. I would not recommend eating here unless you want bad food, bad services and horrible employees. This store needs a complete rehaul on everything. I will never go back again. This is the third time this has happened to me and my family. They won't get another chance from me.
Went Back After A Number Of Years To See It Had Improved It Had Not , Chicken Was Greasy And had Been Cooked In Old Grease Again And Chicken Was Extremely Small For What It Was Suppose To Be Got A 16 Piece No Drinks Just The Dinner Paid $50.16 Got Home And Had Absolutey Been Sitting For A Long Time After waiting For About 25 minutes Before They Brought It Outside ,What A Shame Will Definitely Not Be A Customer Again !!!!
“Employee” literally standing in the back staring into space while I wait for my mobile order while the manager tells me he’s “swamped”
Food was reheated a few times taste. Had 2 pieces of Bites of chicken in the famous bowl. Haven't had in a while. Was very disappointed.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Famous Bowl
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