The Wendy’s on 808 S. Ron McNair Blvd has been consistently disappointing. I placed an online order and when I arrived, I was told the item wasn’t available. Nowhere online did it say the item was out of stock or that they had stopped serving it. Yet the system still processed my payment, which is unacceptable and misleading.
If certain items are only served during certain hours, or if something is temporarily unavailable, then that needs to be clearly posted on the website or app. Customers shouldn’t have to guess what they’re actually able to order. This is basic communication and accountability, and it’s frustrating that this location can’t get it right.
On top of that, the food accuracy is terrible. I can understand a mistake once in a while—every place slips up now and then—but at this location, it’s every single time. Simple requests like leaving an item off a burger are ignored. Orders are wrong far too often to be written off as accidents. It feels like quality control and attention to detail just don’t exist here.
And it’s not just wrong orders. The lack of communication when something is out of stock, when a machine is down, or when they can’t serve a menu item is a recurring problem. Instead of being upfront with customers, they just let you find out the hard way after you’ve paid or pulled up to the window.
Whether they comp the order or throw in a substitute doesn’t fix the bigger issue: the experience here is consistently unreliable. Between inaccurate orders, unavailable items, and poor communication, it’s clear this store needs serious improvement in both management and staff training. Until they can provide accurate online menus, better communication, and basic order accuracy, I can’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
hanna deshler
Bad enough fast food restaurants routinely serve hours old burgers, now, featured Frosty desserts cups are not even filled.
Atmosphere: 5
Food: 1
Service: 5
Heather (Pumpkin30907)
I went in, I ordered, sat at the table right in front of the counter and was there for 40 minutes!! When I asked they apparently forgot about it and had t even made it. The service was horrible, burger looked like a steam roller rolled over it. Yeah I wouldn't not go there, they act like they don't want to be there and kept giving me looks. I was not rude in anyway shape or form, even after waiting 40 minutes, I init thought they were just busy. I find it ridiculous and awful. Fast food sure has gone down hill. Almost not even worth it anymore
Food: 2
Service: 1
Beki N
The frosty is amazing
Atmosphere: 5
Food: 5
Service: 5
Sadie Woods
Junior is addicted to Wendy's saucy nuggets 😋
Hattie Scott
Food is fine, it is a Wendy’s. But the customer service here is horrible. Not a smile in the place.
Atmosphere: 1
Food: 5
Service: 1
Michael Marlowe
Super slow, girl handing out the orders was very short with customers. Mood inside was uncomfortable, no one was smiling, drive thru was backed up, Wendy's is struggling! The last couple I have been to, I don't want to go back.to, downtown Sumter location, and Lake City location.
Josh
don’t go here!
i ordered 2 potatoes off the mobile app and when I got to the window they said “we just don’t have no more”.
no refund. no replacement. just nothing.
so, if you like paying for stuff but not actually receiving it, go to Wendy’s!
Atmosphere: 1
Food: 1
Service: 1
Michael Atkinson
Food came out quick and hot. Was disappointed that my app coupon would not work in store. The coupon said it could be redeemed either by mobile order or in restaurant and none of the staff were willing to over ride. Restaurant was very clean and well stocked.
When i came to wendys drive thru, I was automatically greeted with hold on.. Girl sounded frustrated.. I sat there for 6 minutes with no returned employee, so I said excuse me are we taking orders, the annoyed female stated yea, hold on.. So I held on only because my grand daughter loves the nuggets... another 7 minutes passed with yet again no returned employee.. enough was enough until I drove away...
Atmosphere: 1
Food: 1
Service: 1
Morell Johnson
Zaria was in no hurry to help anyone, She also was not friendly, did not speak or nothing, just dry.
OGCorey349
The Wendys in lake city sc at around 11:25 pm at the worst the cashier was rude I ask to talk to the and tell him he said ok and put the same person up to finish my order will never go there again
Landon Altman
Decent place but they quit selling the nature salad with the little crickets a while back & one worker was wasn’t very demure
Very nice people
Atmosphere: 5
Food: 5
Service: 5
The Wendy’s on 808 S. Ron McNair Blvd has been consistently disappointing. I placed an online order and when I arrived, I was told the item wasn’t available. Nowhere online did it say the item was out of stock or that they had stopped serving it. Yet the system still processed my payment, which is unacceptable and misleading.
If certain items are only served during certain hours, or if something is temporarily unavailable, then that needs to be clearly posted on the website or app. Customers shouldn’t have to guess what they’re actually able to order. This is basic communication and accountability, and it’s frustrating that this location can’t get it right.
On top of that, the food accuracy is terrible. I can understand a mistake once in a while—every place slips up now and then—but at this location, it’s every single time. Simple requests like leaving an item off a burger are ignored. Orders are wrong far too often to be written off as accidents. It feels like quality control and attention to detail just don’t exist here.
And it’s not just wrong orders. The lack of communication when something is out of stock, when a machine is down, or when they can’t serve a menu item is a recurring problem. Instead of being upfront with customers, they just let you find out the hard way after you’ve paid or pulled up to the window.
Whether they comp the order or throw in a substitute doesn’t fix the bigger issue: the experience here is consistently unreliable. Between inaccurate orders, unavailable items, and poor communication, it’s clear this store needs serious improvement in both management and staff training. Until they can provide accurate online menus, better communication, and basic order accuracy, I can’t recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Bad enough fast food restaurants routinely serve hours old burgers, now, featured Frosty desserts cups are not even filled.
Atmosphere: 5
Food: 1
Service: 5
I went in, I ordered, sat at the table right in front of the counter and was there for 40 minutes!! When I asked they apparently forgot about it and had t even made it. The service was horrible, burger looked like a steam roller rolled over it. Yeah I wouldn't not go there, they act like they don't want to be there and kept giving me looks. I was not rude in anyway shape or form, even after waiting 40 minutes, I init thought they were just busy. I find it ridiculous and awful. Fast food sure has gone down hill. Almost not even worth it anymore
Food: 2
Service: 1
The frosty is amazing
Atmosphere: 5
Food: 5
Service: 5
Junior is addicted to Wendy's saucy nuggets 😋
Food is fine, it is a Wendy’s. But the customer service here is horrible. Not a smile in the place.
Atmosphere: 1
Food: 5
Service: 1
Super slow, girl handing out the orders was very short with customers. Mood inside was uncomfortable, no one was smiling, drive thru was backed up, Wendy's is struggling! The last couple I have been to, I don't want to go back.to, downtown Sumter location, and Lake City location.
don’t go here!
i ordered 2 potatoes off the mobile app and when I got to the window they said “we just don’t have no more”.
no refund. no replacement. just nothing.
so, if you like paying for stuff but not actually receiving it, go to Wendy’s!
Atmosphere: 1
Food: 1
Service: 1
Food came out quick and hot. Was disappointed that my app coupon would not work in store. The coupon said it could be redeemed either by mobile order or in restaurant and none of the staff were willing to over ride. Restaurant was very clean and well stocked.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
It is what it is
Atmosphere: 4
Food: 5
Service: 3
When i came to wendys drive thru, I was automatically greeted with hold on.. Girl sounded frustrated.. I sat there for 6 minutes with no returned employee, so I said excuse me are we taking orders, the annoyed female stated yea, hold on.. So I held on only because my grand daughter loves the nuggets... another 7 minutes passed with yet again no returned employee.. enough was enough until I drove away...
Atmosphere: 1
Food: 1
Service: 1
Zaria was in no hurry to help anyone,
She also was not friendly, did not speak or nothing, just dry.
The Wendys in lake city sc at around 11:25 pm at the worst the cashier was rude I ask to talk to the and tell him he said ok and put the same person up to finish my order will never go there again
Decent place but they quit selling the nature salad with the little crickets a while back & one worker was wasn’t very demure
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