Zaxby's Chicken Fingers & Buffalo Wings

Why is the order online ALWAYS OFF I want to use my rewards on my app !

Service: 1

Visited Zaxbys this evening for dinner and ordered a Cobb Zalad, eggrolls, big Zax snack, and kiddie finger meal. My eggrolls were burnt. But that wasn’t the worst part, when about to eat my salad it was a dead fly in it! Returned it to the restaurant and requested a the manager, the cashier asked what was wrong, which I told/showed her the dead fly. She told me that she would need to take it to the back for the manager to see. Upon returning she gave me a refund for my meal but not once did the manager come out and apologize or try to make it right!

So please when visiting this location, check your food before taking a bite! 🤮

Atmosphere: 1

Food: 1

Service: 1

This is a pathetic excuse for an Asian Zalad. The Fountain Inn Zaxbys is by far superior to this location. I am extremely disappointed with this order.
Update: After digging into the salad the lettuce was turning brown and starting to spoil.

There's absolutely no excuse for this. Management may need revamping...

Atmosphere: 5

Food: 1

Service: 5

Recommended dishes: Salads

I came in here with my son to eat. I was looking for napkins and stood at the counter for a long time waiting to be acknowledged. It never happened. I act to the drink counter and found the napkins and started restocking the dispensers. This worker watched me load 2 of the 3 and then came over and yelled at me to leave it alone. I get that I don't work here, but someone should. She didn't even finish what I started, she just put the stuff up and walked away. SMH at least I wanted to make sure the customers had napkins.

Atmosphere: 1

Food: 3

Service: 2

It's especially bad when you have a manager running drive-thru and not giving people extra sauces they pay for y'all are way too expensive to not give people what they pay for it's pathetic do better please didn't even get a straw with my drink

Atmosphere: 1

Food: 3

Service: 1

Young girl with long braided red hair had a horrible attitude. Rolled her eyes, took 8 minutes to get to the counter from standing behind us and was very rude

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Chicken Bacon Ranch Loaded Fries

This place has rude kids working there like they don’t know what FRESH FOOD means, they always talking about folks when you bring food back after you asked for it fresh and idk who cooks there but the management sucks period!!!! Won’t be eating there all these restaurants in Lauren’s suck point blank then want to tell me I can’t comeback cause I wanted my food right wow how is that possible. Same situation with chik fil a suck also the food and chicken has changed just stringy and chewy…..
stay away from Zaby’s if you don’t won’t cold food with long hair on your toast smh just awful

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chicken Finger Plate - Sauced 4 Fingers, Chicken Tenders with French Fries

Literally go to Zaxby's once a week. I place an online order at like 8:30 (my bad, thought they closed at 10 not 9) and I get there at exactly 8:58 and my husband goes in to get the food - doors locked. Try to go in the drive thru - closed. I had already paid. We call three times and finally get an answer. Whoever answered the phone told me they threw it out because they had closed and we didn't show up. My husband tried to be nice and explain that we were here before they closed. He started being rude so I took the phone and asked for a refund. He said "I've already closed everything" so I would have to come back tomorrow for a refund. I told him that was unacceptable, as I didn't get my food or my money back, I ain't giving zaxbys $20 just because. He started laughing at me and refused to give me any sort of contact or name of who I should ask for tomorrow to get my refund. Extremely disappointed, will never return. I used to work fast food so I know it ain't that hard to run a debit card transaction after close. Actual tears. I just wanted my loaded fries and I got misogyny. His name was Jonathan.

Atmosphere: 1

Food: 5

Service: 1

Tells every car to pull forward so they can game their numbers, meanwhile it takes forever to get your food. Won’t be back

Didn’t give me the sauce I ordered at was very rude

Atmosphere: 1

Food: 1

Service: 1

Just left this Zaxby,as soon as she handed me my drink,I only had it for a second,blew the horn to show her that I wanted another drink bc a piece of hair was stuck between the lid and drink...she didn't apologize or nothing,said something to her coworker when the window shut,shrugging their shoulders,and came back to the window with my drink and food and never once apologized or even said thank you after giving me my food...very DISRESPECTFUL!!!!!!Maybe fast food isn't for the two ladies....but overall the food was hot and fresh

Food: 5

Service: 1

It used to be a hit or miss. Seems like the last several times we have been here things have been great. We got all of our sauces that we asked for and all the food orders were correct.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Sauce, Boneless Wings, Fried Chicken, Fried Pickles, The House Zalad, Crinkle Fries

Nothing like COLD chicken!

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Big Zax Snak Meal

Great chicken tenders and fries and the service is super fast especially if you order online!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Finger Plate, Crinkle Fries

Fast service , hot and fresh

Atmosphere: 4

Food: 4

Service: 4