this reply is for “wendy day” have you ever thought to realize that it could be their first day on the job? or were you not considering the fact. you’re describing a chick fil a employee “inefficient & uncaring” when chick fil a employees thrive on kindness to their customers, you mean to tell me you’re complaining abt waiting five minutes for your order 💀 what do you expect it’s chick fil a they are always busy get over it and go somewhere else.
Ann Elam
I got a biscuit to go but opened it in the car. It was barely warm & tasted stale. I'm certain it was due to be trashed based on time because I haven't had anything this poor tasting from CFA. Staff were kind enough to give me new biscuit but it wasn't a whole lot fresher. Drive through line was busy. People were waiting for orders to carry out. So it wasn't a slow time if business. While I waited, a couple of drive through orders came inside with order problems. Not a normal quality CFA experience. This is not my normal CFA location so I will likely skip this one as a substitute for my regular spot. It wasn't what I expected of CFA.
Joshua Saunders
I was stalked harassed and followed outside for just picking up a doordash.
I never had a problem with this location I always hit confirmed after I make sure it's the correct customer on the bag.
They tell me how to do my job but they can't even do their job correctly I waited for 5 minutes then the guy tells me how to do my job and wants to stalk my phone and he then follows me to the door and then outside it was very scary and I think he was the manager that makes it even worse now if I get a order at this location I'm kinda scared 😨 now this guy was very unprofessional and inappropriate. It was very scary. All I was trying to do is get the food to the customer I'm in a hurry I don't like being told to do my job and I also don't like being stalked and harrysing I almost called the cops I was that creeped out and scared.
Qian Wang
Had a pickup order from chick fil A apps. Lately, I found missing items from the order. Try to call and get a refund. Costomer service said they can't find my order number.
Dan D
Sitting in line for almost 9 minutes waiting on the DoorDash order did not get acknowledge at all. I had to just about come out of character just to get acknowledged. Yes I am African-American and this is Lexington but there’s still no excuse to not understand customer service.
Joshua Rice
What is going on that it takes 30 minutes to make it through the drive through in the morning and I’m STILL asked to go park around front we’ll bring it right out for another 10 minutes. 40 minutes for some biscuits and it’s not like I could just leave once youre in the line you’re in the line. This was supposed to be a “oh I’ll go get breakfast for me and a few guys at work as a nice gesture” to now a oh I’m half an hour late bc they didn’t staff this morning apparently. I blame none of this on the people working and all of it on the management for not having more people working. Idk what’s going on at this store but it’s been downhill for a while. There’s 4 other people parked out front waiting. What is going on in there that none of us got food after waiting that long to even get to the window.
Lee S
Used to be one of my favorite locations, but staff has gotten extremely rude and condescending at this location to a certain population of people! Never a my pleasure or thank you! Food is often incorrect or not fresh! Will not return here
Sebastien Dube
We had a very good service from Monay. The food was excellent and the place was very clean. Merci beaucoup!
Robert Huber
Good food, excellent service. As with all of them. They do it right.
Wendy Day
I’ve never had a bad experience at a Chick-fil-A so this is a little surprising to me to have to write. A young lady named Claire who is a most inefficient and uncaring worker messed up my order, twice, and then left me standing there waiting for over 5 minutes, only to tell me she didn’t have what she left me standing there waiting for. Congratulations Claire! You just made a whole restaurant look. Yes, I realize this review is mean. I’m not a mean person—this is what this young lady brought out in me. She’s incompetent. Give her job to someone smarter and more caring, please!!!
I've visited this chickfala many times and their quality and service is always above and beyond. No matter how busy they are, they're always quick and make things right. Would definitely recommend.
Miles Livingston
Fast and excellent service even when there are 30 cars ahead of you.
lori Wilbur
Went to grab lunch and chicken nuggets and chicken tenders were overcooked. They were really dark.
ReeOWR!
Got our order wrong after making us wait longer than usual.. edit 01/21/2025
Happened again! No biscuit in bag!
Ryan Steckbeck
Lets just start out by saying I'm disappointed in my experience today. I come here every week 2 times a week. The past few weeks my burrito is hard and it's like the tortilla is old. I had to wait over 15 minutes to get my very disappointing burrito. I'm not happy. Especially at $10 a meal.
this reply is for “wendy day” have you ever thought to realize that it could be their first day on the job? or were you not considering the fact. you’re describing a chick fil a employee “inefficient & uncaring” when chick fil a employees thrive on kindness to their customers, you mean to tell me you’re complaining abt waiting five minutes for your order 💀 what do you expect it’s chick fil a they are always busy get over it and go somewhere else.
I got a biscuit to go but opened it in the car. It was barely warm & tasted stale. I'm certain it was due to be trashed based on time because I haven't had anything this poor tasting from CFA. Staff were kind enough to give me new biscuit but it wasn't a whole lot fresher. Drive through line was busy. People were waiting for orders to carry out. So it wasn't a slow time if business. While I waited, a couple of drive through orders came inside with order problems. Not a normal quality CFA experience. This is not my normal CFA location so I will likely skip this one as a substitute for my regular spot. It wasn't what I expected of CFA.
I was stalked harassed and followed outside for just picking up a doordash.
I never had a problem with this location I always hit confirmed after I make sure it's the correct customer on the bag.
They tell me how to do my job but they can't even do their job correctly I waited for 5 minutes then the guy tells me how to do my job and wants to stalk my phone and he then follows me to the door and then outside it was very scary and I think he was the manager that makes it even worse now if I get a order at this location I'm kinda scared 😨 now this guy was very unprofessional and inappropriate. It was very scary. All I was trying to do is get the food to the customer I'm in a hurry I don't like being told to do my job and I also don't like being stalked and harrysing I almost called the cops I was that creeped out and scared.
Had a pickup order from chick fil A apps. Lately, I found missing items from the order. Try to call and get a refund. Costomer service said they can't find my order number.
Sitting in line for almost 9 minutes waiting on the DoorDash order did not get acknowledge at all. I had to just about come out of character just to get acknowledged. Yes I am African-American and this is Lexington but there’s still no excuse to not understand customer service.
What is going on that it takes 30 minutes to make it through the drive through in the morning and I’m STILL asked to go park around front we’ll bring it right out for another 10 minutes. 40 minutes for some biscuits and it’s not like I could just leave once youre in the line you’re in the line. This was supposed to be a “oh I’ll go get breakfast for me and a few guys at work as a nice gesture” to now a oh I’m half an hour late bc they didn’t staff this morning apparently. I blame none of this on the people working and all of it on the management for not having more people working. Idk what’s going on at this store but it’s been downhill for a while. There’s 4 other people parked out front waiting. What is going on in there that none of us got food after waiting that long to even get to the window.
Used to be one of my favorite locations, but staff has gotten extremely rude and condescending at this location to a certain population of people! Never a my pleasure or thank you! Food is often incorrect or not fresh! Will not return here
We had a very good service from Monay. The food was excellent and the place was very clean. Merci beaucoup!
Good food, excellent service. As with all of them. They do it right.
I’ve never had a bad experience at a Chick-fil-A so this is a little surprising to me to have to write. A young lady named Claire who is a most inefficient and uncaring worker messed up my order, twice, and then left me standing there waiting for over 5 minutes, only to tell me she didn’t have what she left me standing there waiting for. Congratulations Claire! You just made a whole restaurant look. Yes, I realize this review is mean. I’m not a mean person—this is what this young lady brought out in me. She’s incompetent. Give her job to someone smarter and more caring, please!!!
Restaurantji Recommends
I've visited this chickfala many times and their quality and service is always above and beyond. No matter how busy they are, they're always quick and make things right. Would definitely recommend.
Fast and excellent service even when there are 30 cars ahead of you.
Went to grab lunch and chicken nuggets and chicken tenders were overcooked. They were really dark.
Got our order wrong after making us wait longer than usual.. edit 01/21/2025
Happened again! No biscuit in bag!
Lets just start out by saying I'm disappointed in my experience today. I come here every week 2 times a week. The past few weeks my burrito is hard and it's like the tortilla is old. I had to wait over 15 minutes to get my very disappointing burrito. I'm not happy. Especially at $10 a meal.
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