the manager abby denied me a refund when there was a roach in my bowl, I’ve seen roaches inside of the store plenty of times and nothing is ever done. she told me the roach probably came from my house. So disgusting snd unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl
Brooke Williams
Getting food from this place was a disaster. When I asked for the vegan option - Sofritas, one of the workers took my entire bowl in the back with him to do God knows what instead of just bringing the Sofrita out from the back. That should have been the biggest red flag and I should have left there. The place wasn’t kept. It wasn’t clean. They gave me very little beans. Fast forward to when I get home, I eat some of the bowl and to my surprise there’s beef mixed in the vegan sofrita!!! I was livid!!! I wanted to go back to the place and tell someone off but I am currently in a cast. I couldn’t believe they would be downright dirty. If you care about yourself and your food, never go to this place.
Atmosphere: 2
Food: 1
Service: 1
Andrew Kennedy
Bad service, and even worse food, constantly forgets my glass bottle coke everytime, but diend forget to charge me for it...
Atmosphere: 1
Food: 1
Service: 1
Nicole Parker
They will get your order wrong..charge you for items they don’t give you and won’t answer the phone knowing they messed up ..55 dollars is not cheap to not get what you ordered
Atmosphere: 2
Food: 1
Service: 1
Troublee Kierra
I went to chipotle on 12/21/24 & the doors say they open at 10:45 well… it was 11:21 when they finally open and started serving food . I as well as others , we’re in there waiting while they were prepping. No one acknowledged the customers nor apologized for the wait. I was first in line the girl whose were serving me where light skins with curly hair and had black headphones in her ear . She was rude . As if we wasn’t waiting on them since 10:45am . I use to work at chipotle. I worked there for years . There was no greeting, no smiles , no proper preparing or anything else in the matter . I asked for extra steak and the first scoop she gave me before I asked for extra was a half of spoon , I know the portions and sizes the meat that supposed to be cut . That was not it . I asked for extra and she immediately had an attitude . Then gave me a few extra pieces like 6 pieces . I’m very disappointed , especially being that I use to work at 3 different locations including this one when they first opened years back . Idk who they have working here but they are not good representatives for the company. They have the worst customer service ever ! I end up getn my bowl and going to the other location minutes down the road so that I can get the vinaigrette sauce they said they didn’t have when it should have been there when they opened .Every time I come to this location it’s something, I’m going to the other one for now on. Don’t waste your money here .
Atmosphere: 1
Food: 2
Service: 1
April Pitts
My friends and I ordered online. My friend got a burrito and I got a carnitas bowl. The burrito was the size of my fist. This is very unacceptable and my bowl and a very small portion of meat! It’s always THIS location!!! Never going back there again!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bottled Water
Morgan Attwood
Wow, time to shut down this location. I feel bad for the employees that work there honestly. If they care this little, imagine how little the management cares. Lots of people working there but not so much to help the customer. I'm happy to share my detailed experience with ownership, if they even read this. In the meantime, I'll be eating literately anywhere else.
Atmosphere: 1
Food: 2
Service: 1
Kyanna Alston
The manager Abby the is light skinned and heavy set walks with a limp lady is rude as well as we as the other little girl that was working her name is Lexi’s . They both have attitudes for no reason. My rice was hard and under cooked. I said something about it she acted like she didn’t want to replace my bowl she basically tossed my used fork in my direction. Miss lady thought it was a good idea to give me a side of rice to add on my to INCOOKED rice bowl. Is this wasn’t the most slowest thing someone could have done idk what is. It’s like the teenage/college students have literally NO BRAIN! . $25 spend of my money down the drain bc of rude incompetent people. If you hate your job find something else. Will never come back to this location again
Atmosphere: 1
Food: 1
Service: 1
Sam Hamski
Why would I try again? Chipotle used to be my favorite place to get take out from. The Chipotle in Lexington on Sunset has totally changed that. I never write bad reviews but this place shocks me every time I try to eat there. They never have food ready. If they do, they’re always out of a main ingredient like steak or rice. Today was the first time I even tried to go back to this chipotle in months because it is the worst chipotle I’ve been to. As soon as I entered the door a lady yelled “It’s going to be a while, we aren’t taking orders. We have to get caught up.” It’s 6:45 on a Tuesday night at dinner time and I yet again, cannot eat here. On my way to Moes as soon as I finish typing this. I tried to give it another chance, but like most of my friends and family, I really won’t be coming back again. It’s a waste of time.
This location literally always has something going on. Either not taking orders or they are constantly out of something. It’s extremely frustrating. Just avoid all together! Really needs to do better
Atmosphere: 1
Food: 1
Service: 1
IGLOOIS RAPGOD
Great location good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
bag flipper
Waste of money very disappointed 2nd time going and will be ever be back!
Atmosphere: 1
Food: 1
Service: 1
Michael Isley
Food was trash portions are small! Service was poor. I didn’t get what I ordered and was charged for basically air. Will never go back to this location. I hope they keep getting bad reviews and shut down or change management. Paid damn near 40$ for bullshit.
I love it
Atmosphere: 5
Food: 5
Service: 5
the manager abby denied me a refund when there was a roach in my bowl, I’ve seen roaches inside of the store plenty of times and nothing is ever done. she told me the roach probably came from my house. So disgusting snd unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl
Getting food from this place was a disaster. When I asked for the vegan option - Sofritas, one of the workers took my entire bowl in the back with him to do God knows what instead of just bringing the Sofrita out from the back. That should have been the biggest red flag and I should have left there. The place wasn’t kept. It wasn’t clean. They gave me very little beans. Fast forward to when I get home, I eat some of the bowl and to my surprise there’s beef mixed in the vegan sofrita!!! I was livid!!! I wanted to go back to the place and tell someone off but I am currently in a cast. I couldn’t believe they would be downright dirty. If you care about yourself and your food, never go to this place.
Atmosphere: 2
Food: 1
Service: 1
Bad service, and even worse food, constantly forgets my glass bottle coke everytime, but diend forget to charge me for it...
Atmosphere: 1
Food: 1
Service: 1
They will get your order wrong..charge you for items they don’t give you and won’t answer the phone knowing they messed up ..55 dollars is not cheap to not get what you ordered
Atmosphere: 2
Food: 1
Service: 1
I went to chipotle on 12/21/24 & the doors say they open at 10:45 well… it was 11:21 when they finally open and started serving food . I as well as others , we’re in there waiting while they were prepping. No one acknowledged the customers nor apologized for the wait. I was first in line the girl whose were serving me where light skins with curly hair and had black headphones in her ear . She was rude . As if we wasn’t waiting on them since 10:45am . I use to work at chipotle. I worked there for years . There was no greeting, no smiles , no proper preparing or anything else in the matter . I asked for extra steak and the first scoop she gave me before I asked for extra was a half of spoon , I know the portions and sizes the meat that supposed to be cut . That was not it . I asked for extra and she immediately had an attitude . Then gave me a few extra pieces like 6 pieces . I’m very disappointed , especially being that I use to work at 3 different locations including this one when they first opened years back . Idk who they have working here but they are not good representatives for the company. They have the worst customer service ever ! I end up getn my bowl and going to the other location minutes down the road so that I can get the vinaigrette sauce they said they didn’t have when it should have been there when they opened .Every time I come to this location it’s something, I’m going to the other one for now on. Don’t waste your money here .
Atmosphere: 1
Food: 2
Service: 1
My friends and I ordered online. My friend got a burrito and I got a carnitas bowl. The burrito was the size of my fist. This is very unacceptable and my bowl and a very small portion of meat! It’s always THIS location!!! Never going back there again!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bottled Water
Wow, time to shut down this location. I feel bad for the employees that work there honestly. If they care this little, imagine how little the management cares. Lots of people working there but not so much to help the customer. I'm happy to share my detailed experience with ownership, if they even read this. In the meantime, I'll be eating literately anywhere else.
Atmosphere: 1
Food: 2
Service: 1
The manager Abby the is light skinned and heavy set walks with a limp lady is rude as well as we as the other little girl that was working her name is Lexi’s . They both have attitudes for no reason. My rice was hard and under cooked. I said something about it she acted like she didn’t want to replace my bowl she basically tossed my used fork in my direction. Miss lady thought it was a good idea to give me a side of rice to add on my to INCOOKED rice bowl. Is this wasn’t the most slowest thing someone could have done idk what is. It’s like the teenage/college students have literally NO BRAIN! . $25 spend of my money down the drain bc of rude incompetent people. If you hate your job find something else. Will never come back to this location again
Atmosphere: 1
Food: 1
Service: 1
Why would I try again? Chipotle used to be my favorite place to get take out from. The Chipotle in Lexington on Sunset has totally changed that. I never write bad reviews but this place shocks me every time I try to eat there. They never have food ready. If they do, they’re always out of a main ingredient like steak or rice. Today was the first time I even tried to go back to this chipotle in months because it is the worst chipotle I’ve been to. As soon as I entered the door a lady yelled “It’s going to be a while, we aren’t taking orders. We have to get caught up.” It’s 6:45 on a Tuesday night at dinner time and I yet again, cannot eat here. On my way to Moes as soon as I finish typing this. I tried to give it another chance, but like most of my friends and family, I really won’t be coming back again. It’s a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location literally always has something going on. Either not taking orders or they are constantly out of something. It’s extremely frustrating. Just avoid all together! Really needs to do better
Atmosphere: 1
Food: 1
Service: 1
Great location good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
Waste of money very disappointed 2nd time going and will be ever be back!
Atmosphere: 1
Food: 1
Service: 1
Food was trash portions are small! Service was poor. I didn’t get what I ordered and was charged for basically air. Will never go back to this location. I hope they keep getting bad reviews and shut down or change management. Paid damn near 40$ for bullshit.
We’d want the old CEO back or shut down!
Atmosphere: 1
Food: 1
Service: 1
Love this place 🥰🥰❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
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