Mellow Mushroom Lexington

Excellent place to eat, especially if you have kids. Staff is always extremely friendly and kid-conscious. Food and drinks are also top notch!

Kid-friendliness: Amazing with kids, especially if you sit at the booth by the pizza makers window. They like to throw ingredients on the window to get the kiddos giggling and it is a hit.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pretzels, Pretzel Bites

Ordered a buffalo chicken pizza from Lexington SC like we have in the past in Florence,SC and Pooler, SC and it was totally different. Didn't taste like a buffalo chicken pizza. It had bacon and some type of barbeque sauce on it so it didn't taste like buffalo chicken pizza. Puzzling that you would put more money into something to make it taste like something else. IDK guess we should have just ordered a pepperoni and mushroom pizza so we would have known what we were getting.

Food: 2

Service: 4

Order a pizza to go the pizza was cold and taste like it was a reheated pizza not a freshly baked pizza tasted old

Atmosphere: 2

Food: 1

Recommended dishes: Small

Fix the vine wall. You have a beautiful outdoor trellis with dead plants! To Owner, Drive around as a customer & you will see light bulbs that need replacing at the drive thru, etc. Make it look new again, as it did when you opened.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Buffalo Chicken Pizza

Just moved from up north. This pizza is probably the best pizza I've ever put in my mouth. Seating area was huge and pleasant atmosphere. Can't wait to go back

Atmosphere: 5

Food: 5

Service: 5

I had a weird experience today. First off, I ordered a double cheese pizza, but it was just the regular amount cheese. But the weird part is that when the guy at the drive through window gave me my food, including a brownie, I noticed a big bag on top of my pizza. I saw that there were also pretzel bites as well as my brownie. I let the guy know that I didn’t order pretzel bites. He said “my bad” and just took the bites out and gave back the big bag with just one brownie in it. I didn’t need a whole bag for one lousy brownie, guys. I would recommend a drug test for the employees.

I haven’t been to Mellow Mushroom in about 9-10 years. I went there this week and enjoyed it! The salad was fresh, and the pizza was a 10!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Pizza

Food is good, but prices have gotten too expensive to go very often. Really not worth the price now

Atmosphere: 4

Food: 4

Service: 5

I had a large Mighty

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Large, Meat Pizza

I want to extend an opportunity for you to reassess the situation, as I believe in second chances and constructive dialogue. I will withdraw my previous review, but I feel it’s important to bring some critical observations to your attention.
Upon reviewing feedback from other patrons, it’s evident that your restaurant is facing multiple concerns, particularly regarding the condition of your bathrooms and the behavior of your staff. These are not isolated incidents, and if left unaddressed, they may have significant long-term consequences for your business. With the increasing competition in the area, including new restaurants such as Outback and others, complacency could prove detrimental. I urge you to recall the challenges you faced while building this franchise and reflect on whether your current staff was part of that journey. This is essential because the team you have now might not be aligned with the values you once had when striving for success. Moreover, there is a pattern in the reviews indicating that your staff is not only unresponsive but dismissive to customers. Whether due to a lack of training or simply an unfit team, this behavior is a major liability. In today’s competitive market, excellent customer service is non-negotiable, and your competitors—like Outback and other establishments—are already capitalizing on this by offering better overall experiences. Your cameras should be a tool for continuous oversight, not just for incident review. If you were truly monitoring the day-to-day interactions between staff and customers, it would be clear that service is a consistent issue. Staff acting like they are in charge, ignoring patrons, and failing to maintain the necessary level of courtesy is detrimental to your business. You need to be proactive, not reactive.
Your customers are vocal about the lack of attention and courtesy from your staff. If you are, as you claim, observing your cameras, these issues should already be apparent to you. If not, I advise you to be more proactive in monitoring not just during isolated incidents, but consistently.
Moreover, your response should not merely be reactive to complaints but proactive in identifying and resolving issues before they escalate. You should consider retraining your staff or even overhauling the team if necessary, as their behavior is directly affecting the customer experience. Remember, as a business owner, your livelihood depends on your patrons. Unlike your staff, who can move on to other opportunities, your success is tied to the performance of this restaurant.
The presence of larger franchises like McDonald’s and Outback nearby signals a shift in the local demographic, with more competition and higher customer expectations. You should be wary that while food quality is important, it is the overall dining experience that retains loyal customers.
As marketing fundamentals suggest, people often return for the experience, not just the product. And while you may serve excellent food, if the customer experience is subpar, the quality of your offerings becomes irrelevant.
Furthermore, I recommend a couple of strategies for you to gain deeper insight into the issues. First, mystery diners or trusted friends could visit your establishment unannounced and provide you with candid feedback about their experience. This method allows you to identify ongoing issues without your staff knowing they are being observed. Additionally, sit in at other successful restaurants—especially within your franchise—and take notes on what they are doing right. These actionable insights can then be applied to your own business.
In closing, Mr. Bradley, the competition in Lexington is intensifying. Time is of the essence, and you must take immediate action to prevent further erosion of your customer base. The success of your business hinges on how swiftly and effectively you address these issues.
I genuinely wish you success moving forward. Your business has great potential, and with the right adjustments, it

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Spinach Artichoke Dip, Large, Meat Pizza

All around great experience. Food was excellent. Service was great. Bathrooms were a different story. Would come back.

Atmosphere: 3

Food: 5

Service: 5

Always great food! Service is fast and very attentive wait staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Bread, Kosmic Karma

We love this place!

Atmosphere: 5

Food: 5

Service: 5

Only giving three stars because the first time we came here everything was great. Just tried to come in tonight and sat at the bar only to be acknowledged by nobody even though the bartender looked at us at least twice and then we left after one of the workers came beside me to hit on the group of vastly younger girls that were sitting next to us. It would have taken a second to acknowledge us and give us a menu and then say can you give us a minute but we decided to take our money to 14 mile tap right beside it.

Atmosphere: 3

Food: 5

Service: 1

Don't attempt online orders that you put in at 10am to pick up at 515 and stand there for 15 minutes to even be acknowledged only to find out they haven't even started on it. TERRIBLE SERVICE AND RUDE

Service: 1