My wife picked up food for our family and as Ally made our plates without gloves on, my wife observed her pick something up off one of our bowls and put it in her mouth. My wife asked to speak to a manager and Ally said the manager was not available and refused to get them. This will be the last order we make from this place.
Kenzie Jordan
My husband ordered Teriyaki Chicken and Steak for us both. We received only Teriyaki Chicken and no Steak. There are vegetables on only one plate and not both.
UPDATE: 11/16/25 They remade our order and were super nice about it! We really appreciated it! :)
Atmosphere: 5
Food: 5
Service: 5
Jessi Reedy
Husbands shrimp has some shells which I know sometimes happens but when it's your bday dinner it kinda blows but my teriyaki chicken hibachi was on point with extra teriyaki and white sauce with pink lemonade
Atmosphere: 5
Food: 3
Service: 5
Roadrunner Tire
I guess there was a reason why they closed down for so long.The food was not good at all way overpriced, none of the vegetables were cooked.Meat was raw
Atmosphere: 1
Food: 1
Service: 1
Star Heart
Kimberly is my favorite worker there. The food is always great. She need a raise
B Rivas
Jose servest was so good and the food was good
Atmosphere: 5
Food: 5
Service: 5
Lynette Jones
Food 10/10 Great customer service from Kimberly very attentive and clear communication. Definitely will be back
Atmosphere: 5
Food: 5
Service: 5
Elijah Jones
Great service from Kimberly. She’s excellent!
Atmosphere: 5
Food: 5
Service: 5
GradyD82
Asked for no vegetables and still got vegetables. Tokyo grill owner can I get a remedy? I had no menu, so I couldn't have pointed at vegetables. They even asked the customer in front of me if he wanted mushrooms on his steak. If I was told it had vegetables I could have changed my order
Atmosphere: 1
Food: 1
D L
I didn’t realize I was going to be served warm meat with cold rice and vegetables. There was so much teriyaki sauce on my chicken I couldn’t even eat it. The steak was cooked very well but it wasn’t hot. Didn’t even touch the rice or veggies because I don’t like getting sick and I’d rather the bacteria (from however long it’s been sitting) stay in its place. No wonder they won’t give you a refund….. probably had to give way too many. Also, it looked clean in there but when I sat down the table was STICKY. Ended up taking my food to my car to eat because the front counter person seemed like she didn’t want to be bothered.
The food was amazing and the cashier was very nice. Definitely recommend people to go to this location
Atmosphere: 5
Food: 5
Service: 5
finalee vega
These people are so cool and respectful for my wishes of food. I came in wanting one thing left with another dish to go so yummy !!! Service and food is amazing it’s ridiculously awesome
Atmosphere: 5
Food: 5
Service: 5
Tameka And Jason Nichols
TO THE OWNER..THIS NONSENSE WILL STOP..I AM CALLING DHEC..SO GET READY.AND THIS IS A PROMISE...I have been a sous chef for 30 yrs..I am a 51 yr old fat girl that lives to eat GOOD FOOD..I AM NOT A COMPETITOR...I don't work in the food industry anymore..so plz don't bother accusing a bad review on someone from another hibachi restaurant because that is definitely not the case here..I'm reading these reviews pictures of uncleanliness,reports of rude staff,and unsanitary,undercooked,overcooked food.customers spending they're hard earned money on food that could give them food poisoning,make them sick or even kill them.you (the owner) disregarding customer feedback..ignoring complaint after complaint of your food quality and absolutely no interest in customer satisfaction.my husband and I used to enjoy Tokyo grill on south lake drive in Lexington..Today we returned for the first time since you were shut down.and I wish we had ate at McDonald's.and that's not something I do often.your ginger sauce was awful and it was not the same recipe that you used to serve.this was yellowish orange and ruined our meal I checked the food before we left but I didn't check the sauces...if you change a long standing recipe you should post a written notice somewhere where it can be seen so that customers will be aware of the change in taste and because of food allergies...the change to the ginger sauce was drastic didn't look taste or smell the same..the old ginger sauce you used to serve was better... when I checked my food I told your counter employee that there were no mushrooms...instead of fixing it..she lied right to my face and said oh yes there is..I made it myself they are under everything..my meal and my husband had NO mushrooms at all not above,beside,or under anything...our steak was rubbery and awful the shrimp were severely overcooked and had not been deveined...so I guess you can add shrimp poop to your menu..the portions were very tiny today we had two onions on our entire plate.the zucchini was soggy and mushy the rice was hard the broccoli looked as if someone had scraped it off the bottom of they're shoe.it was smashed flat and smelled sour and the color was way off..as I read the reviews I saw someone say they're cat wouldn't even eat it..well I tested that theory I have 4 cats and they would not eat it either..we usually clean our plates we never leave leftovers.since you reopened your service is intolerable and we are DONE..we will NEVER COME BACK..customers pay your bills..customer satisfaction should be a high priority with you,so should food quality,and customer service and cleanliness...this is intolerable and you really should have closed your restraunt after the negligent fire damage,kept the insurance check and closed the doors for good.i spotted over 9 health code violations from just the front counter today..handling food with no gloves no aprons and one emoyee had animal fur all over her..no hair nets your steam table was unsanitary and not being used properly.employees we're not washing they're hands..and there was so much more..but I am saving the extremely horrible stuff I saw today for DHEC and OSHA...I am not going to try to help you by telling you what you should fix or improve because it's obvious you don't care..your EGO and defensive accusatory responses in your reviews is proof of that..so it's best that since you won't do anything about your issues with your restraunt that the DHEC and OSHA officials and professionals tell you themselves when they write the citations issue your fines give you a bad score and close your establishment..and then...maybe you will realize your mistakes and take someone seriously... UPDATE TO RESPONSE. look back in my Google reviews I have left 2 bad reviews in the past 10 yr.i rarely ever leave a bad review especially for a restaurant because I know how detrimental it can effect an establishment,in my 30 yrs of cooking professionally I have have never called DHEC on anyone and I&#
Nevaeh Hallman
Chicken was so dry my fork couldn’t even pick the chicken up. hard as a brick dry as a bone. My cat wouldn’t even eat it. Absolutely disgusting.
My wife picked up food for our family and as Ally made our plates without gloves on, my wife observed her pick something up off one of our bowls and put it in her mouth. My wife asked to speak to a manager and Ally said the manager was not available and refused to get them. This will be the last order we make from this place.
My husband ordered Teriyaki Chicken and Steak for us both. We received only Teriyaki Chicken and no Steak. There are vegetables on only one plate and not both.
UPDATE: 11/16/25
They remade our order and were super nice about it! We really appreciated it! :)
Atmosphere: 5
Food: 5
Service: 5
Husbands shrimp has some shells which I know sometimes happens but when it's your bday dinner it kinda blows but my teriyaki chicken hibachi was on point with extra teriyaki and white sauce with pink lemonade
Atmosphere: 5
Food: 3
Service: 5
I guess there was a reason why they closed down for so long.The food was not good at all way overpriced, none of the vegetables were cooked.Meat was raw
Atmosphere: 1
Food: 1
Service: 1
Kimberly is my favorite worker there. The food is always great. She need a raise
Jose servest was so good and the food was good
Atmosphere: 5
Food: 5
Service: 5
Food 10/10 Great customer service from Kimberly very attentive and clear communication. Definitely will be back
Atmosphere: 5
Food: 5
Service: 5
Great service from Kimberly. She’s excellent!
Atmosphere: 5
Food: 5
Service: 5
Asked for no vegetables and still got vegetables. Tokyo grill owner can I get a remedy? I had no menu, so I couldn't have pointed at vegetables. They even asked the customer in front of me if he wanted mushrooms on his steak. If I was told it had vegetables I could have changed my order
Atmosphere: 1
Food: 1
I didn’t realize I was going to be served warm meat with cold rice and vegetables. There was so much teriyaki sauce on my chicken I couldn’t even eat it. The steak was cooked very well but it wasn’t hot. Didn’t even touch the rice or veggies because I don’t like getting sick and I’d rather the bacteria (from however long it’s been sitting) stay in its place. No wonder they won’t give you a refund….. probably had to give way too many. Also, it looked clean in there but when I sat down the table was STICKY. Ended up taking my food to my car to eat because the front counter person seemed like she didn’t want to be bothered.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Great people good food and good service.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing and the cashier was very nice. Definitely recommend people to go to this location
Atmosphere: 5
Food: 5
Service: 5
These people are so cool and respectful for my wishes of food. I came in wanting one thing left with another dish to go so yummy !!! Service and food is amazing it’s ridiculously awesome
Atmosphere: 5
Food: 5
Service: 5
TO THE OWNER..THIS NONSENSE WILL STOP..I AM CALLING DHEC..SO GET READY.AND THIS IS A PROMISE...I have been a sous chef for 30 yrs..I am a 51 yr old fat girl that lives to eat GOOD FOOD..I AM NOT A COMPETITOR...I don't work in the food industry anymore..so plz don't bother accusing a bad review on someone from another hibachi restaurant because that is definitely not the case here..I'm reading these reviews pictures of uncleanliness,reports of rude staff,and unsanitary,undercooked,overcooked food.customers spending they're hard earned money on food that could give them food poisoning,make them sick or even kill them.you (the owner) disregarding customer feedback..ignoring complaint after complaint of your food quality and absolutely no interest in customer satisfaction.my husband and I used to enjoy Tokyo grill on south lake drive in Lexington..Today we returned for the first time since you were shut down.and I wish we had ate at McDonald's.and that's not something I do often.your ginger sauce was awful and it was not the same recipe that you used to serve.this was yellowish orange and ruined our meal I checked the food before we left but I didn't check the sauces...if you change a long standing recipe you should post a written notice somewhere where it can be seen so that customers will be aware of the change in taste and because of food allergies...the change to the ginger sauce was drastic didn't look taste or smell the same..the old ginger sauce you used to serve was better... when I checked my food I told your counter employee that there were no mushrooms...instead of fixing it..she lied right to my face and said oh yes there is..I made it myself they are under everything..my meal and my husband had NO mushrooms at all not above,beside,or under anything...our steak was rubbery and awful the shrimp were severely overcooked and had not been deveined...so I guess you can add shrimp poop to your menu..the portions were very tiny today we had two onions on our entire plate.the zucchini was soggy and mushy the rice was hard the broccoli looked as if someone had scraped it off the bottom of they're shoe.it was smashed flat and smelled sour and the color was way off..as I read the reviews I saw someone say they're cat wouldn't even eat it..well I tested that theory I have 4 cats and they would not eat it either..we usually clean our plates we never leave leftovers.since you reopened your service is intolerable and we are DONE..we will NEVER COME BACK..customers pay your bills..customer satisfaction should be a high priority with you,so should food quality,and customer service and cleanliness...this is intolerable and you really should have closed your restraunt after the negligent fire damage,kept the insurance check and closed the doors for good.i spotted over 9 health code violations from just the front counter today..handling food with no gloves no aprons and one emoyee had animal fur all over her..no hair nets your steam table was unsanitary and not being used properly.employees we're not washing they're hands..and there was so much more..but I am saving the extremely horrible stuff I saw today for DHEC and OSHA...I am not going to try to help you by telling you what you should fix or improve because it's obvious you don't care..your EGO and defensive accusatory responses in your reviews is proof of that..so it's best that since you won't do anything about your issues with your restraunt that the DHEC and OSHA officials and professionals tell you themselves when they write the citations issue your fines give you a bad score and close your establishment..and then...maybe you will realize your mistakes and take someone seriously...
UPDATE TO RESPONSE. look back in my Google reviews I have left 2 bad reviews in the past 10 yr.i rarely ever leave a bad review especially for a restaurant because I know how detrimental it can effect an establishment,in my 30 yrs of cooking professionally I have have never called DHEC on anyone and I&#
Chicken was so dry my fork couldn’t even pick the chicken up. hard as a brick dry as a bone. My cat wouldn’t even eat it. Absolutely disgusting.
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