The food was amazing and the cashier was very nice. Definitely recommend people to go to this location
Atmosphere: 5
Food: 5
Service: 5
finalee vega
These people are so cool and respectful for my wishes of food. I came in wanting one thing left with another dish to go so yummy !!! Service and food is amazing it’s ridiculously awesome
Atmosphere: 5
Food: 5
Service: 5
Tameka And Jason Nichols
TO THE OWNER..THIS NONSENSE WILL STOP..I AM CALLING DHEC..SO GET READY.AND THIS IS A PROMISE...I have been a sous chef for 30 yrs..I am a 51 yr old fat girl that lives to eat GOOD FOOD..I AM NOT A COMPETITOR...I don't work in the food industry anymore..so plz don't bother accusing a bad review on someone from another hibachi restaurant because that is definitely not the case here..I'm reading these reviews pictures of uncleanliness,reports of rude staff,and unsanitary,undercooked,overcooked food.customers spending they're hard earned money on food that could give them food poisoning,make them sick or even kill them.you (the owner) disregarding customer feedback..ignoring complaint after complaint of your food quality and absolutely no interest in customer satisfaction.my husband and I used to enjoy Tokyo grill on south lake drive in Lexington..Today we returned for the first time since you were shut down.and I wish we had ate at McDonald's.and that's not something I do often.your ginger sauce was awful and it was not the same recipe that you used to serve.this was yellowish orange and ruined our meal I checked the food before we left but I didn't check the sauces...if you change a long standing recipe you should post a written notice somewhere where it can be seen so that customers will be aware of the change in taste and because of food allergies...the change to the ginger sauce was drastic didn't look taste or smell the same..the old ginger sauce you used to serve was better... when I checked my food I told your counter employee that there were no mushrooms...instead of fixing it..she lied right to my face and said oh yes there is..I made it myself they are under everything..my meal and my husband had NO mushrooms at all not above,beside,or under anything...our steak was rubbery and awful the shrimp were severely overcooked and had not been deveined...so I guess you can add shrimp poop to your menu..the portions were very tiny today we had two onions on our entire plate.the zucchini was soggy and mushy the rice was hard the broccoli looked as if someone had scraped it off the bottom of they're shoe.it was smashed flat and smelled sour and the color was way off..as I read the reviews I saw someone say they're cat wouldn't even eat it..well I tested that theory I have 4 cats and they would not eat it either..we usually clean our plates we never leave leftovers.since you reopened your service is intolerable and we are DONE..we will NEVER COME BACK..customers pay your bills..customer satisfaction should be a high priority with you,so should food quality,and customer service and cleanliness...this is intolerable and you really should have closed your restraunt after the negligent fire damage,kept the insurance check and closed the doors for good.i spotted over 9 health code violations from just the front counter today..handling food with no gloves no aprons and one emoyee had animal fur all over her..no hair nets your steam table was unsanitary and not being used properly.employees we're not washing they're hands..and there was so much more..but I am saving the extremely horrible stuff I saw today for DHEC and OSHA...I am not going to try to help you by telling you what you should fix or improve because it's obvious you don't care..your EGO and defensive accusatory responses in your reviews is proof of that..so it's best that since you won't do anything about your issues with your restraunt that the DHEC and OSHA officials and professionals tell you themselves when they write the citations issue your fines give you a bad score and close your establishment..and then...maybe you will realize your mistakes and take someone seriously... UPDATE TO RESPONSE. look back in my Google reviews I have left 2 bad reviews in the past 10 yr.i rarely ever leave a bad review especially for a restaurant because I know how detrimental it can effect an establishment,in my 30 yrs of cooking professionally I have have never called DHEC on anyone and I&#
Nevaeh Hallman
Chicken was so dry my fork couldn’t even pick the chicken up. hard as a brick dry as a bone. My cat wouldn’t even eat it. Absolutely disgusting.
Nexero
EAT MIYABI JR EXPRESS INSTEAD IF YOU WANT GOOD FOOD
Atmosphere: 3
Food: 1
Service: 5
Casandra Danilko
I wish I could give this place -5 stars. The people who work there are absolutely terrible. They’re rude and if THEY make a mistake, they try to turn it around on you. The food is disgusting and always cold and taste like it’s been sitting for days. The establishment itself is dirty and never cleaned.
Atmosphere: 1
Food: 1
Service: 1
C l
Placed my order ahead of time so it would be ready when I got there. I had to wait an additional 30-40 minutes for them to make the food. It was not busy at all. Get it together or close up.
Atmosphere: 1
Food: 1
Service: 1
Ramon Vega
Food was excellent and they worked fast to get my food we had the steak and shrimp and it was wonderful definitely will be back excellent service thanx to the guy behind the counter
Atmosphere: 5
Food: 5
Service: 5
Missy Hamilton
Absolutely NASTY. TASTES LIKE DOG FOOD OUT OF TRASH. NO EXAGERATION
Where to begin(*for context I order my food Togo ) 1st they forget to make my order after I payed for it… so when I return to pick up I had to wait even longer… Next I’m over charged for extras since the menu doesn’t match the actual prices… then once I get my food the rice isn’t cooked all the way… and not once did I see anyone wear gloves.! I am extremely dissatisfied with the food & service… I will be seeking a full refund & advising anyone against eating here in the future
Atmosphere: 3
Food: 1
Service: 2
jay wright
Customer service was cool. The food wasn't fresh last 2 visits. Everything had been sitting, probably since opening. Definitely a change in ownership. It wasn't always like this.
Atmosphere: 3
Food: 1
Service: 2
Shawn Lawton
Sorry but we did not dine in we did door dash great food very pleased
William Christopher
They were closed, payment on chownow or whatever is pending, no Facebook post stating a closure
Hailey Zoeckler
I do NOT recommend door dashing Tokyo grill, my husband paid 60$ plus a 12 dollar tip for us to open our food to the container was cracked in 3 places, the lid wasn't on the container. The white sauces had spilled in the brown bag when I picked it up it up every sauce has been opened and leaked all over the bottom of the bag. I don't know if the girl Wendy that dropped it off had ate our food or Tokyo grill just didn't care how we got our food .😞 very disappointed. All door dash could offer was 5 dollars off at 60 dollar order 😡
Great people good food and good service.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing and the cashier was very nice. Definitely recommend people to go to this location
Atmosphere: 5
Food: 5
Service: 5
These people are so cool and respectful for my wishes of food. I came in wanting one thing left with another dish to go so yummy !!! Service and food is amazing it’s ridiculously awesome
Atmosphere: 5
Food: 5
Service: 5
TO THE OWNER..THIS NONSENSE WILL STOP..I AM CALLING DHEC..SO GET READY.AND THIS IS A PROMISE...I have been a sous chef for 30 yrs..I am a 51 yr old fat girl that lives to eat GOOD FOOD..I AM NOT A COMPETITOR...I don't work in the food industry anymore..so plz don't bother accusing a bad review on someone from another hibachi restaurant because that is definitely not the case here..I'm reading these reviews pictures of uncleanliness,reports of rude staff,and unsanitary,undercooked,overcooked food.customers spending they're hard earned money on food that could give them food poisoning,make them sick or even kill them.you (the owner) disregarding customer feedback..ignoring complaint after complaint of your food quality and absolutely no interest in customer satisfaction.my husband and I used to enjoy Tokyo grill on south lake drive in Lexington..Today we returned for the first time since you were shut down.and I wish we had ate at McDonald's.and that's not something I do often.your ginger sauce was awful and it was not the same recipe that you used to serve.this was yellowish orange and ruined our meal I checked the food before we left but I didn't check the sauces...if you change a long standing recipe you should post a written notice somewhere where it can be seen so that customers will be aware of the change in taste and because of food allergies...the change to the ginger sauce was drastic didn't look taste or smell the same..the old ginger sauce you used to serve was better... when I checked my food I told your counter employee that there were no mushrooms...instead of fixing it..she lied right to my face and said oh yes there is..I made it myself they are under everything..my meal and my husband had NO mushrooms at all not above,beside,or under anything...our steak was rubbery and awful the shrimp were severely overcooked and had not been deveined...so I guess you can add shrimp poop to your menu..the portions were very tiny today we had two onions on our entire plate.the zucchini was soggy and mushy the rice was hard the broccoli looked as if someone had scraped it off the bottom of they're shoe.it was smashed flat and smelled sour and the color was way off..as I read the reviews I saw someone say they're cat wouldn't even eat it..well I tested that theory I have 4 cats and they would not eat it either..we usually clean our plates we never leave leftovers.since you reopened your service is intolerable and we are DONE..we will NEVER COME BACK..customers pay your bills..customer satisfaction should be a high priority with you,so should food quality,and customer service and cleanliness...this is intolerable and you really should have closed your restraunt after the negligent fire damage,kept the insurance check and closed the doors for good.i spotted over 9 health code violations from just the front counter today..handling food with no gloves no aprons and one emoyee had animal fur all over her..no hair nets your steam table was unsanitary and not being used properly.employees we're not washing they're hands..and there was so much more..but I am saving the extremely horrible stuff I saw today for DHEC and OSHA...I am not going to try to help you by telling you what you should fix or improve because it's obvious you don't care..your EGO and defensive accusatory responses in your reviews is proof of that..so it's best that since you won't do anything about your issues with your restraunt that the DHEC and OSHA officials and professionals tell you themselves when they write the citations issue your fines give you a bad score and close your establishment..and then...maybe you will realize your mistakes and take someone seriously...
UPDATE TO RESPONSE. look back in my Google reviews I have left 2 bad reviews in the past 10 yr.i rarely ever leave a bad review especially for a restaurant because I know how detrimental it can effect an establishment,in my 30 yrs of cooking professionally I have have never called DHEC on anyone and I&#
Chicken was so dry my fork couldn’t even pick the chicken up. hard as a brick dry as a bone. My cat wouldn’t even eat it. Absolutely disgusting.
EAT MIYABI JR EXPRESS INSTEAD IF YOU WANT GOOD FOOD
Atmosphere: 3
Food: 1
Service: 5
I wish I could give this place -5 stars.
The people who work there are absolutely terrible. They’re rude and if THEY make a mistake, they try to turn it around on you.
The food is disgusting and always cold and taste like it’s been sitting for days.
The establishment itself is dirty and never cleaned.
Atmosphere: 1
Food: 1
Service: 1
Placed my order ahead of time so it would be ready when I got there. I had to wait an additional 30-40 minutes for them to make the food. It was not busy at all. Get it together or close up.
Atmosphere: 1
Food: 1
Service: 1
Food was excellent and they worked fast to get my food we had the steak and shrimp and it was wonderful definitely will be back excellent service thanx to the guy behind the counter
Atmosphere: 5
Food: 5
Service: 5
Absolutely NASTY. TASTES LIKE DOG FOOD OUT OF TRASH. NO EXAGERATION
Restaurantji Recommends
Where to begin(*for context I order my food Togo ) 1st they forget to make my order after I payed for it… so when I return to pick up I had to wait even longer…
Next I’m over charged for extras since the menu doesn’t match the actual prices… then once I get my food the rice isn’t cooked all the way… and not once did I see anyone wear gloves.! I am extremely dissatisfied with the food & service… I will be seeking a full refund & advising anyone against eating here in the future
Atmosphere: 3
Food: 1
Service: 2
Customer service was cool. The food wasn't fresh last 2 visits. Everything had been sitting, probably since opening. Definitely a change in ownership. It wasn't always like this.
Atmosphere: 3
Food: 1
Service: 2
Sorry but we did not dine in we did door dash great food very pleased
They were closed, payment on chownow or whatever is pending, no Facebook post stating a closure
I do NOT recommend door dashing Tokyo grill, my husband paid 60$ plus a 12 dollar tip for us to open our food to the container was cracked in 3 places, the lid wasn't on the container. The white sauces had spilled in the brown bag when I picked it up it up every sauce has been opened and leaked all over the bottom of the bag. I don't know if the girl Wendy that dropped it off had ate our food or Tokyo grill just didn't care how we got our food .😞 very disappointed. All door dash could offer was 5 dollars off at 60 dollar order 😡
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