Ruby's New York Style Bagels, LLC

The bagels are fantastic, the customer service, not so much. I ordered 9 bagels and two containers of veggie cream cheese online for pickup. I arrived to pick up my order and the bag was stapled shut so confirmed the cream cheese was in there with the cashier and she insisted it was. Got home to my hungry guests, opened the bag and there was no cream cheese. At $17 for two containers, I immediately called and was told by the woman on the phone that she put my order together and was the one who gave it to me and insisted there was one container of cream cheese on top. I told her I was staring right at, as were my guests, and there was no cream cheese with my order. Not to mention she said there was one container, she saw it herself, even though I ordered two. She said she can refund me for one and I said I wanted to be refunded for both since I didn’t receive any and she hung up on me. Hoping we had just gotten disconnected somehow I called back, no answer, called back again, no answer. So my husband called from his phone and someone answered. They told him the cream cheese (again one, not two) was in the bag and they already refunded me for one. My husband assured them we did not receive any cream cheese and why would we call and lie about it?? They said they can’t do another refund on the same transaction but if we come in they’ll give us two containers of cream cheese. I believe the employee saw cream cheese in a bag, I’m not accusing her of lying like they did to us, but I don’t think it was my order she saw it in. So eventually we went back to the store, spoke to a manager who didn’t seem to care, didn’t apologize for the mixup and now we have two containers of cream cheese but it’s too late because everyone was hungry and ate their bagels before we got back. I don’t appreciate being accused of lying and trying to refund me for only half of what I was missing. Not at these prices.

Bagels are great. Waiting 25 minutes to be served a cold bacon egg and cheese not great. Watching people get served that ordered way after you also not great. Being asked to tip before getting below average service seems to be all the new rage.

Atmosphere: 2

Food: 4

Service: 1

My favorite bagels 😋, their coffee is really good too!

The food is really good and so is the coffee! Went two days back to back but this place is really expensive.

Atmosphere: 5

Food: 5

Service: 5

The bagels and cream cheese options are endless. The egg bagel was my favorite, I had never had one but it was delicious as was everything else! Sweet or savory, they have something for everyone :)

Atmosphere: 3

Food: 5

Service: 4

I definitely recommend the pizza bagels, very different but hits like a personal pan pizza. Cinnamon crunch bagel is the bomb aswell, plus you can never go wrong with a classic bacon, egg and cheese bagel. I would recommend and would come back.

Atmosphere: 5

Food: 5

Service: 5

Will NEVER be going here again. Besides the fact that many of their menu items have actually doubled in price in 2 years, I spent $40 for 1 large drip coffee ( the outside was covered in some sticky mess), a medium cappuccino, a sausage egg and cheese and a ham and Swiss, both on bagels. $16 for a few slices of ham and Swiss on a bagel with some bargain ripples chips!? I actually ordered a ham egg and Swiss, but they got my order wrong and it was too packed and chaotic to try and correct anything, I will just not be returning or recommending. The actual bagel was decent but definitely not the best in the area and not worth the $$$. They were more like the bagels you get from the grocery store bakery. Very disappointed.

Atmosphere: 1

Food: 1

Service: 2

Never dissappoints!

Atmosphere: 5

Food: 5

Service: 5

Nice staff, good bagels/sandwiches! Great if you want a quick bite in the morning before heading out to explore Charleston.

Atmosphere: 5

Food: 5

Service: 5

DO NOT order pickup from Ruby Bagels. Every time I order a bagel sandwich via an app they are super lazy and just put on cream cheese instead of the eggs and meat. At first I just thought they made a mistake, but this happens every time I or a friend have ordered online. 2 bagels sandos will run you $40, so very insulting to just glob on a bunch of cream cheese because they think a dasher will pick it up without looking.

Best bagel around !

Atmosphere: 5

Food: 5

Service: 5

I got the ham and Swiss bagel and it was one of the best bagel sandwiches I’ve ever had!! A little pricey but worth it in my opinion

Atmosphere: 5

Food: 5

Service: 5

Best BEC i’ve had in charleston

The best bagel in Charleston. Hands down.

Every Saturday we stop to get bagels after walking the dog on the beach, and they never get my order right. It’s a little frustrating