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“8-28-2025 I had the pleasure of visiting the Arby's on Dick Pond Road today, after several terrible experiences at the Arby's at 1506 South Kings Highway in Myrtle Beach, which ended with the experience yesterday when I called after seeing that the store only offered drive-thru service and was not honoring online rewards, according to their manager. Instead of complaining to corporate, which has resulted in no changes, I decided to call the Arby's on Dick Pond Road and speak with someone about my issue. Cassandra, the night manager, said that they would honor the reward, and I could come in any time to redeem it. She also apologized for what had happened. I thanked her and told her that I would be in tomorrow around lunchtime. When I arrived today, Justin Bass greeted me with a smile and maintained eye contact, offering assistance. I told him that I wanted to speak with a manager, to which he directed me to his supervisor. After telling them what happened yesterday, the supervisor told Justin to take care of me. Justin asked what I would like today. I responded that I would like the 99-cent Chocolate Shake reward. Within two minutes, a beautiful chocolate shake was handed to me. I asked Justin how much I owed him; he said it was on them. To my surprise, I asked if they were sure. I dined in today, consuming half of the shake. It was absolutely delicious. I left an extremely happy customer and will recommend Justin and the Dick Pond Road Arby's to family and friends. They more than made up for the years of turmoil that the Arby's at 1506 South Kings Highway had caused. Thanks again, guys and gals. You are my new go-to Arby's :)“
“The cleanest Arby’s. The food is always fresh and hot..
Parking: It’s a shared parking lot.
Kid-friendliness: They have kids meals and I see kinds in there sometimes.. gonna say it’s child/family friendly.
Wheelchair accessibility: Yes. It’s all level, low rise door plate. Not sure if the door is automatic“
“We arrived to SC late and need to eat something for the night! The guy was very friendly and nice who took our order.! He was AMAZING! HE EVEN RAN OUT TO OUR TRUCK TO BRING OUR CHEESE CUP THAT I DIDNT NOTICE WASNT IN THE BAG! It was super late and close to the time that it closed but he still RAN IT OUT TO US! THATS AWESOME SERVICE! NEXT TIME WE ARE IN SC WE WILL COME AGAIN AND HOPEFULLY HE WILL BE THERE!!!!!“