8-28-2025 I had the pleasure of visiting the Arby's on Dick Pond Road today, after several terrible experiences at the Arby's at 1506 South Kings Highway in Myrtle Beach, which ended with the experience yesterday when I called after seeing that the store only offered drive-thru service and was not honoring online rewards, according to their manager. Instead of complaining to corporate, which has resulted in no changes, I decided to call the Arby's on Dick Pond Road and speak with someone about my issue. Cassandra, the night manager, said that they would honor the reward, and I could come in any time to redeem it. She also apologized for what had happened. I thanked her and told her that I would be in tomorrow around lunchtime. When I arrived today, Justin Bass greeted me with a smile and maintained eye contact, offering assistance. I told him that I wanted to speak with a manager, to which he directed me to his supervisor. After telling them what happened yesterday, the supervisor told Justin to take care of me. Justin asked what I would like today. I responded that I would like the 99-cent Chocolate Shake reward. Within two minutes, a beautiful chocolate shake was handed to me. I asked Justin how much I owed him; he said it was on them. To my surprise, I asked if they were sure. I dined in today, consuming half of the shake. It was absolutely delicious. I left an extremely happy customer and will recommend Justin and the Dick Pond Road Arby's to family and friends. They more than made up for the years of turmoil that the Arby's at 1506 South Kings Highway had caused. Thanks again, guys and gals. You are my new go-to Arby's :)
Atmosphere: 5
Food: 5
Service: 5
John Kofel
Buffalo Chicken sandwich Yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Sandwich
Tammy Singleton
After shopping for school clothes, my niece wanted Arby's chicken fingers. The food was great, and she said she was happy to wait an extra couple minutes bc the chicken was fresh and hot 🩷 Great service and though it was lunch time and busy, we had our food within 5 minutes and were on our way.
Atmosphere: 5
Food: 5
Service: 5
Lou Cook
Slowest service ever! Food was horrible, especially considering the 15 minute wait time at the drive up.
Atmosphere: 2
Food: 1
Service: 1
Yona Dodson
Waited in drive thru at the speaker for over 10 minutes before I decided to drive around and walk in. When I walked in the girl at the register was smiles, polite, and greeting me! Was great until 88 degree temp hit me in the face. They had plenty of workers, but it’s hard to make food with a cell phone in your hand. Cross contamination is the least of my concern! It’s so disappointing to because we love Arby’s. I have been burned here several times, for long waits. One time I waited my entire lunch to get back to work to wait to eat it until after my shift. ARBYS Hire an adult to manage this place…. DONT BE CHEAT AND FIX YOUR AC!
Atmosphere: 1
Food: 3
Service: 1
Lee Zulanch
I love Arby's, a little bit of TLC to keep the dining room wiped down would have been appreciated.
Atmosphere: 4
Food: 5
Service: 4
Kimberlee Bauer
Really disappointed because it's all about the horseradish sauce mixed with the bbq sauce. They had no horseradish sauce available 😞.
Atmosphere: 3
Food: 4
Service: 4
dustin moree
Completely decent. An adequate place to eat. Very friendly service.
Atmosphere: 4
Food: 5
Service: 5
Joseph Kalce
Another bad experience guy dru thru order taker was short was not very finished totaled and told to pull around and no cheery turnover last week the same manger was rude and was rude again and Kathy the owner knows this and does nothing and keeps them employed visit date was 8/6/16., update 5/26/25 at 1:42 just when you thought it can get worse I guess no employees their taking one order at a time been sitting in drive thru 10 mins
Atmosphere: 3
Food: 3
Service: 1
Candace Putnam
Need to hire more Staff. I was told one day, I had to come in and order because they didn’t have enough staff for the drive through. There were only 2 people working.
I’m very upset. I sat in the parking lot pf Arby’s on Dick Pond Road in Myrtle Beach. When the app said my food was ready, I drove up to the drive through speaker. No one talked.
I asked “Are y’all open?” And faintly heard someone talking.
I said, “I’m sorry; I’m afraid I can’t hear you?”
And the guy raised his voice & said in a surly, disrespectful manner - “I SAID WE HAVE NO ROAST BEEF!”
I explained I had placed an order on the app & prepaid almost $30. What could I do? Couldn’t hear the reply clearly. Drove to the window. No one approached. I called the store. No one answered the phone. I saw two employees sitting in the restaurant; sipping on drinks & scrolling through their phones.
I drove back through the drive through & asked how I could get my money back?
He told me, I think, to request a refund on the app. Which I see is not possible.
I have had lackluster service before, but I can’t recall a time I’ve been treated so disrespectfully. I have had a rough day, too, and I just need something to eat for dinner. I don’t mind that the restaurant was out of roast beef. I don’t mind waiting for a refund. But very much sexy is how rude the employees were by ignoring me, not even looking up at me when I approached the store door, and by yelling at me.
I love Arby’s, and will return, but I most likely will go to the one in Murrells Inlet and avoid this one on Dick Pond Road at all costs.
Atmosphere: 1
Food: 1
Service: 1
Timothy Adkins
I eat what tasted great but 1 hour later I was not well
Atmosphere: 2
Service: 2
Victoria Johnston
Resteraunt has a musty oder. 🤔 Food was sub par and service was lacking in all areas. I wouldn't recommend this location at all.
Atmosphere: 2
Food: 3
Service: 3
Jacqueline Kalopitas
This is the worst Arby’s! We deliver uber eats and anytime we get an order for Arby’s, they tell us they don’t have any roast beef! It’s Arby’s, how do you not have roast beef. DO NOT go to or order from this place. Not to mention, their employees are terribly rude!
Atmosphere: 1
Food: 1
Service: 1
Matthew Parent
Employees were sitting outside drive through employee shorted me $ 9.21 I have a problem everytime I come here
8-28-2025 I had the pleasure of visiting the Arby's on Dick Pond Road today, after several terrible experiences at the Arby's at 1506 South Kings Highway in Myrtle Beach, which ended with the experience yesterday when I called after seeing that the store only offered drive-thru service and was not honoring online rewards, according to their manager. Instead of complaining to corporate, which has resulted in no changes, I decided to call the Arby's on Dick Pond Road and speak with someone about my issue. Cassandra, the night manager, said that they would honor the reward, and I could come in any time to redeem it. She also apologized for what had happened. I thanked her and told her that I would be in tomorrow around lunchtime. When I arrived today, Justin Bass greeted me with a smile and maintained eye contact, offering assistance. I told him that I wanted to speak with a manager, to which he directed me to his supervisor. After telling them what happened yesterday, the supervisor told Justin to take care of me. Justin asked what I would like today. I responded that I would like the 99-cent Chocolate Shake reward. Within two minutes, a beautiful chocolate shake was handed to me. I asked Justin how much I owed him; he said it was on them. To my surprise, I asked if they were sure. I dined in today, consuming half of the shake. It was absolutely delicious. I left an extremely happy customer and will recommend Justin and the Dick Pond Road Arby's to family and friends. They more than made up for the years of turmoil that the Arby's at 1506 South Kings Highway had caused. Thanks again, guys and gals. You are my new go-to Arby's :)
Atmosphere: 5
Food: 5
Service: 5
Buffalo Chicken sandwich Yum
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken Sandwich
After shopping for school clothes, my niece wanted Arby's chicken fingers. The food was great, and she said she was happy to wait an extra couple minutes bc the chicken was fresh and hot 🩷 Great service and though it was lunch time and busy, we had our food within 5 minutes and were on our way.
Atmosphere: 5
Food: 5
Service: 5
Slowest service ever! Food was horrible, especially considering the 15 minute wait time at the drive up.
Atmosphere: 2
Food: 1
Service: 1
Waited in drive thru at the speaker for over 10 minutes before I decided to drive around and walk in. When I walked in the girl at the register was smiles, polite, and greeting me! Was great until 88 degree temp hit me in the face. They had plenty of workers, but it’s hard to make food with a cell phone in your hand.
Cross contamination is the least of my concern! It’s so disappointing to because we love Arby’s. I have been burned here several times, for long waits. One time I waited my entire lunch to get back to work to wait to eat it until after my shift.
ARBYS Hire an adult to manage this place…. DONT BE CHEAT AND FIX YOUR AC!
Atmosphere: 1
Food: 3
Service: 1
I love Arby's, a little bit of TLC to keep the dining room wiped down would have been appreciated.
Atmosphere: 4
Food: 5
Service: 4
Really disappointed because it's all about the horseradish sauce mixed with the bbq sauce. They had no horseradish sauce available 😞.
Atmosphere: 3
Food: 4
Service: 4
Completely decent. An adequate place to eat. Very friendly service.
Atmosphere: 4
Food: 5
Service: 5
Another bad experience guy dru thru order taker was short was not very finished totaled and told to pull around and no cheery turnover last week the same manger was rude and was rude again and Kathy the owner knows this and does nothing and keeps them employed visit date was 8/6/16., update 5/26/25 at 1:42 just when you thought it can get worse I guess no employees their taking one order at a time been sitting in drive thru 10 mins
Atmosphere: 3
Food: 3
Service: 1
Need to hire more Staff. I was told one day, I had to come in and order because they didn’t have enough staff for the drive through. There were only 2 people working.
Restaurantji Recommends
I’m very upset. I sat in the parking lot pf Arby’s on Dick Pond Road in Myrtle Beach. When the app said my food was ready, I drove up to the drive through speaker. No one talked.
I asked “Are y’all open?” And faintly heard someone talking.
I said, “I’m sorry; I’m afraid I can’t hear you?”
And the guy raised his voice & said in a surly, disrespectful manner - “I SAID WE HAVE NO ROAST BEEF!”
I explained I had placed an order on the app & prepaid almost $30. What could I do? Couldn’t hear the reply clearly. Drove to the window. No one approached. I called the store. No one answered the phone. I saw two employees sitting in the restaurant; sipping on drinks & scrolling through their phones.
I drove back through the drive through & asked how I could get my money back?
He told me, I think, to request a refund on the app. Which I see is not possible.
I have had lackluster service before, but I can’t recall a time I’ve been treated so disrespectfully. I have had a rough day, too, and I just need something to eat for dinner. I don’t mind that the restaurant was out of roast beef. I don’t mind waiting for a refund. But very much sexy is how rude the employees were by ignoring me, not even looking up at me when I approached the store door, and by yelling at me.
I love Arby’s, and will return, but I most likely will go to the one in Murrells Inlet and avoid this one on Dick Pond Road at all costs.
Atmosphere: 1
Food: 1
Service: 1
I eat what tasted great but 1 hour later I was not well
Atmosphere: 2
Service: 2
Resteraunt has a musty oder. 🤔
Food was sub par and service was lacking in all areas. I wouldn't recommend this location at all.
Atmosphere: 2
Food: 3
Service: 3
This is the worst Arby’s! We deliver uber eats and anytime we get an order for Arby’s, they tell us they don’t have any roast beef! It’s Arby’s, how do you not have roast beef. DO NOT go to or order from this place. Not to mention, their employees are terribly rude!
Atmosphere: 1
Food: 1
Service: 1
Employees were sitting outside drive through employee shorted me $ 9.21 I have a problem everytime I come here
Atmosphere: 1
Food: 2
Service: 1
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