Auntie Anne's

Awful customer service, dirty kitchen area and absolutely filthy straw/napkin station. Ordered a small drink but they only have medium and large. I asked for a small amount in a medium cup and the cashier said “I’m not doing that.” Was further told the management won’t order small cups to increase sales.

Atmosphere: 1

Food: 2

Service: 1

This locations staff is very rude and unprofessional. Staff will sell you old pretzels and when asked to remake staff got upset

The Customer service needs a training. We came all the way over here just to get my Grandson the mini pretzel dog and they said they were all out . They had some they were getting to make but they said they were for a order. I told them I would wait since these are his favorite. The Employee said they were not making any more after the order. My Grandson was so disappointed, I will never come back here!!!!! She must not be a mother and is not at all a customer service person. I was so mad!!!! Have a heart next time!!!

Service: 1

Notice the rating these people are terrible, shop anywhere but this place in coastal Grand Mall.
Management's terrible, products bad these people are awful

Atmosphere: 1

Food: 1

Service: 1

The boy who was cashing that claims he’s the store manager was very rude & disrespectful. I love Auntie Anne’s and I would never order back at that location because of him.

Atmosphere: 4

Food: 2

Service: 1

Clean work area, and soft delicious pretzels.

Atmosphere: 5

Food: 5

Service: 5

This was one of the best experiences I have had the pretzels were fresh and the blue raspberry lemonade was great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pretzel Nuggets

Sent my son to get pretzel bits when they first open, and they sold him some old pretzel bites from the day before that was stale , but they said they were fresh but we're not!!, they refuse to give me my money back and the only way I was able to get fresh ones is if I had to pay for it again they said, the manager was a very disrespectful.. I could not believe the customer service!! Three of the employees was giving me push back and all I wanted was some fresh pretzels bits, very rude the worst aunt Annies ever, I never experienced poor customer service like this and me and my family can here while on vacation,, UNBELIEVABLE!!!

I always love auntie anne’s and the staff is always awesome! Jacob was amazing for me and my friends and deserve a Raise!

Atmosphere: 5

Food: 5

Service: 5

The food always taste fresh and the service is always great when I come and the new manager Brandon is the best one they’ve ever had

Atmosphere: 5

Food: 5

Service: 5

I had an amazing time at this place! I have always loved auntie anne’s but it’s even better when the service is perfect! i was served by such a kind young man, his name was jacob h (found on receipt lol..) he was very respectful and an enjoyment to talk to. not only did i get to enjoy tasty pretzels that were buttered to perfection, i was greeted with such an amazing young man! i definitely recommend going here?

Atmosphere: 4

Food: 5

Service: 5

I was helped out by Jacob, he is very friendly to myself and both of my young children. Even gave my 2 year old a free pretzel!

Atmosphere: 4

Food: 5

Service: 5

Great staff and environment

Atmosphere: 5

Food: 5

Service: 5

Very great service and the pretzels were great!!! My new favorite Auntie Anne’s location. :))

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Original Pretzel Nuggets

Really awesome service come here!!

Atmosphere: 5

Food: 5

Service: 5