Cold Stone Creamery

The service here is nice! The ice cream was delicious! The price was a little high, but I guess it is everywhere now

Walked in at 8:09, online says they close at 9, and i was denied service because he said he made the last ice cream? Many people in the store not sure why I couldn't get some ice cream but I ended up door dashing it and he obviously made it. Weird..

The no-sugar added vanilla was horribly freezer burned. Very sad. Had to throw away. The other ice cream was great.

blue hair boy very polite

Me and my bf went there yesterday and a young kid with piercings and half black half white hair walks up to us and goes what can I get for You I said yes can I get a like it honey cornbread and a like it birthday cake remix told the kid twice about the honey cornbread order for my bf he goes and makes my birthday cake remix ONLY and goes to register he goes do You want anything else I started to order my bfs again my bf said dont worry about it then he goes put your phone number in for me I did that I had a reward to use he erased it off the screen so I dont have anything to use he got a decent tip HE DID NOT deserve he stood there at the counter for 10 minutes just staring at my bf who is 6'3 and heavy set IVE BEEN a customer since 2017 I WONT BE back to MARKET COMMONS cold stone creamery til hes gone that was just pure lazyness and not caring smh

Absolutely terrible experience. We went in and a bunch of kids were behind the counter and it wasn’t that busy. One of the boys made my cone and it was perfect. Another girl who seemed like she was struggling to do anything made the other cone and it had barely anything in it and was not the order we asked for. When I asked and said they were supposed to be the same size we got looked at like we were in the wrong. They just sat there and stared at us. Will most likely next come back to that location.

The three team members working tonight did an outstanding job! Even though it was very busy, they kept the line moving quickly and handled everything with great efficiency and professionalism. Really impressed with the service.

We went for the taco, and they told us they were “out of them for the day” and that “they could only make a certain amount in a day” which is funny because I know that they are made fresh every time. I have a feeling they just didn’t want to make them…

They have the most overpriced, average tasting, ice cream on the Grand Strand. The seating area needs to be cleaned up too.

The manager at this establishment is very nice and helpful. I placed a cake order last week and he took his time to help me out even though I was being difficult with all my questions. 10/10 would get my cake from here again

Freezers are not working well. Ice cream was served nearly melted. $22.00 and it was not edible.

The ice cream was great! Staff was nice. Ice cream was a little pricey but everything is nowadays

Friendly staff and a very convenient location.

Overpriced and poor taste.
Go to Dairy Queen.

It's discrimination place where only their skin ppl treated well then other ski.s ppl/ customers. We odered a 4 stuffs 3 like it icecreams & one milk shake. First I odered it a milk shake but employee name MIKE That's wat other employee told me was so rude qho took my oder but didnt care to let me know it's ready or hand it to me but just left in counter where they make Icecreams. Other 2 employees treated us nicely & gave us our odered on our hand not just left wer ever they made it?
Just curious. Why you hired employee like Mike who don't like ppls?? Who don't know how to serve good customer service??
So everyone odered came & handed over to them but not me who odered very frst a strawberry milkshake. Even we done paying still didn't got my oder wer we paying or standing??
Mike left my oder on glass wer area they got topics & all & not even bother to ask if I like whipcream on it which i always get wen ever I go to coldstone or any other pla e fr milk shake so after we done paying, I'm still curious why my oder not made yet but Mike left on glass & left inside without handing to me or not even care to ask if I like whip cream.on it??
While we were eating outsides, I was kept looking insides if he came.out to serve any other customers & finally, I saw.he served one family & treat them well also because they were Americans. I couldn't stop my self to let him know at he did was wrong & we should treat well as well those American customer did but he kept arguy8ng that he called & told me my oder he left on glass somewhere but I was busy helping my sister paying money but still thing.is nothing will be wrong happen if he would have come to end & hand it to me??
I was nicely dressed up & I'm sure I don't look bad or poor that he coulsnt bring my oder to me or hand it to me??
All I told him if I didn't hear him saying my 9der is ready then he should come to end wer we pay & atlist hand it to me??
The way he served & gave me service & kept arguing to prove him self that he didn't do.anything wrong was so frustrating & make me felt like, because we are Indians or he might had a issues with coworkers or at home..its not my FAULT? But its.hurts.me ca I treated like racist person & like I bagged him to make me dri know without paying for it.
Other 2 employees did very good work...treated us so good & handover pur oder too not just let in counter like MIKE.
Just wan a give who ever managed the store or ow ed the store hire good employees who love any ages or any culture customers with good attitude & best service they can.
Hopefully, some action will be taken against MIKE because I heard from my sister who love to go there just to eat icecreams from andrews sc telling me he always does that & working there long?? How come Noone ever complained bout his.MOODY BEHAVIOR OR store manager never noticed or watched camera how their employees treating their customers??
Thanks
Have a nice day

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Very Berry Non-Dairy