A little light on the steak but other than that perfect!!
Atmosphere: 5
Food: 4
Service: 5
J D
The sandwiches al 2/3 the size they used to be. Is this a joke?
Food: 1
Service: 5
j Moon
Their quality of food went down if you are visiting the Surfside Jersey Mike's
Atmosphere: 3
Food: 3
Service: 5
Nicole P
Ordered our sandwich exactly how it was listed on the menu no mikes way, I said just the way it’s listed. Got home and it’s filled with onions and done mikes way. I can’t have onions and paid $20 for this sandwich, I took the sandwich back and the guy who made it said he can’t do anything about it, it’s corporates way we make it. I told him I specifically asked only the way it’s written. He again kept insisting it’s corporate it’s all mikes way. I told him please re make it I didn’t want it mikes way I can’t have it that way. He actually started fighting with me. It was horrible, I was embarrassed, humiliated and had to let strangers know about a medical condition when I didn’t want to. I will never step foot in there again. It was hands done my worse experience I ever had. I have gone so many time prior and my sandwich was made the way I wanted (no mikes way) this guy just wanted to fight and I just don’t understand!!
Atmosphere: 1
Food: 3
Service: 1
Monty
The customer service is horrendous!! I thought the staff were racist at first, then I read a ton of other reviews stating the same horrible customer service. Lol The sandwiches are terrible! Subways is better, and that’s saying a lot considering I don’t like Subway neither. Lol At least Subways toast their bread and heats their roast beef up upon request. I’m surprised JM is still in business. 😏
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Rebrook
Always fast and friendly, great subs!
Atmosphere: 5
Food: 5
Service: 5
Lindsey Lassiter
Placed an online order and it was exactly how I ordered it. Timely manner and clean atmosphere
Atmosphere: 5
Food: 5
Service: 5
L T
Friendly staff and quick service. Had the #13 Italian and it was delicious 😋
Food: 5
Service: 5
Heather Berry
Great sandwiches HORRIBLE EMPLOYEES The kid who was working the counter is the rudest employee I have ever encountered total attitude threw his arms up and rolled his eyes over me ordering a second sub as my husband went into the restroom wants to argue it’s a shame we love Jersey Mike’s but I will go out of my way to find a different location so I can avoid this place.
Atmosphere: 1
Food: 3
Service: 1
Barrett Neeley
Great food, service is nice. This is not fast food. Be patient. Prices are high!
I don’t know what is going on, but this place has taken a serious downturn for the worst…. I’ve left a review in the past for the temperament and customer service, or lack thereof (specifically with one of the managers). Forgot to mention the competency of the staff which is also apparently non-existent now. I don’t want to point fingers, but just so happens that, that one particular manager was working and somehow my chicken CHEESEsteak, didn’t even have cheese on it, again. I really hope it was out of spite, otherwise someone needs to get their head checked. How do you forgot cheese on a cheesesteak, when all else that was on it was the chicken… absolutely ridiculous, my order is wrong/off about 50% of the time, but forgetting the cheese all together is insanity… pretty sad this is far from the first time. Might just have to finally give up on Jersey Mikes on the south end.
Edit: Wow! I was so flabbergasted at the lack of cheese I forgot to look at the rest of my order, I kid you not she “forgot” the tomatoes, ranch, and chipotle mayo on the side. And to think I even left a tip on the mobile order (which I do often). 100% this was done on purpose. Kevin if you’re smart, you need to let this chick go ASAP.
Don’t take being miserable and hating your job out on the paying customers that are just expecting satisfactory, not even above and beyond service. Is it too much to ask for to not be treated like a criminal for placing a mobile order or coming in 45 minutes before close and expecting my order to be correct?? Grow up!
Atmosphere: 2
Food: 1
Service: 1
William J
Walked in at 8:10pm. Place open until 9pm.
Red headed heavy set guy greets me by staring a hole through me and slamming the lettuce tomato onions bins he was cleaning up for the night so hard made me flinch.
I asked if he was upset to see me jokingly and he continued to stare through me.
I continued to press him a bit and asked if he was ok, because why should I feel like a criminal for waking into an establishment during business hours? He tells me he needs eye drops and is just tired from working two jobs.
I grew up where this company began and went to school with the owners son lol. Mikes was always amazing and I still love their sandwiches but between the ridiculous pricing and this guy acting like he was imprisoned there, likely won’t be going back.
Such a shame.
Atmosphere: 1
Food: 1
Service: 1
Richard Miles
The store clean. The lady behind the counter was spectacular. She made our sandwich the way it was supposed to be. The bread was fresh and the bathrooms were very clean.
Unfortunately that’s not where this experience ends. The poor lady was working all by herself at 5 pm on a Friday night. Whoever owns this restaurant should be ashamed of themselves. This is a complete failure and abuse of what seems to be very dedicated employee. If you are going to make your employees do the job of two or maybe three employees. I hope you are paying them accordingly. Retail sandwich shops are hard enough when you have enough employees to do all the jobs needed to be done
Atmosphere: 5
Food: 5
Service: 5
Adam Spangler
Absolutely horrific experience. My wife and I stopped in after a day on the beach and we were met with some of the worst customer service I’ve ever experienced in the food industry. The worker, Riley, started off by taking our order and when we asked for a modification on one of our subs, he said no, and when I explained to him that the modification has been done multiple times at several locations, he said that this wasn’t our home and he wasn’t going to lose his job over a modification on a sub. He said the money he makes on his paycheck is more important than heating up turkey on the griddle for our sub.
I explained to him that his delivery was very poor and that he needed to work on his attitude and he apologized and said his delivery was poor, but it was absolutely horrific not only to witness it, but to hear him speak to my wife and I like that. If I were the manager, he’d be looking for employment tomorrow morning. -5 stars!
Atmosphere: 1
Food: 1
Service: 1
taylor massey
Horrible experience. The most rude and horrifying workers I have ever experienced in customer service. I have never been talked to the way I was at this Jersey Mikes. Everyone there should be fired and replaced.
A little light on the steak but other than that perfect!!
Atmosphere: 5
Food: 4
Service: 5
The sandwiches al 2/3 the size they used to be. Is this a joke?
Food: 1
Service: 5
Their quality of food went down if you are visiting the Surfside Jersey Mike's
Atmosphere: 3
Food: 3
Service: 5
Ordered our sandwich exactly how it was listed on the menu no mikes way, I said just the way it’s listed. Got home and it’s filled with onions and done mikes way. I can’t have onions and paid $20 for this sandwich, I took the sandwich back and the guy who made it said he can’t do anything about it, it’s corporates way we make it. I told him I specifically asked only the way it’s written. He again kept insisting it’s corporate it’s all mikes way. I told him please re make it I didn’t want it mikes way I can’t have it that way. He actually started fighting with me. It was horrible, I was embarrassed, humiliated and had to let strangers know about a medical condition when I didn’t want to. I will never step foot in there again. It was hands done my worse experience I ever had.
I have gone so many time prior and my sandwich was made the way I wanted (no mikes way) this guy just wanted to fight and I just don’t understand!!
Atmosphere: 1
Food: 3
Service: 1
The customer service is horrendous!!
I thought the staff were racist at first, then I read a ton of other reviews stating the same horrible customer service. Lol
The sandwiches are terrible! Subways is better, and that’s saying a lot considering I don’t like Subway neither. Lol
At least Subways toast their bread and heats their roast beef up upon request. I’m surprised JM is still in business. 😏
Atmosphere: 1
Food: 1
Service: 1
Always fast and friendly, great subs!
Atmosphere: 5
Food: 5
Service: 5
Placed an online order and it was exactly how I ordered it. Timely manner and clean atmosphere
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and quick service. Had the #13 Italian and it was delicious 😋
Food: 5
Service: 5
Great sandwiches HORRIBLE EMPLOYEES
The kid who was working the counter is the rudest employee I have ever encountered total attitude threw his arms up and rolled his eyes over me ordering a second sub as my husband went into the restroom wants to argue it’s a shame we love Jersey Mike’s but I will go out of my way to find a different location so I can avoid this place.
Atmosphere: 1
Food: 3
Service: 1
Great food, service is nice. This is not fast food. Be patient. Prices are high!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don’t know what is going on, but this place has taken a serious downturn for the worst…. I’ve left a review in the past for the temperament and customer service, or lack thereof (specifically with one of the managers). Forgot to mention the competency of the staff which is also apparently non-existent now. I don’t want to point fingers, but just so happens that, that one particular manager was working and somehow my chicken CHEESEsteak, didn’t even have cheese on it, again. I really hope it was out of spite, otherwise someone needs to get their head checked. How do you forgot cheese on a cheesesteak, when all else that was on it was the chicken… absolutely ridiculous, my order is wrong/off about 50% of the time, but forgetting the cheese all together is insanity… pretty sad this is far from the first time. Might just have to finally give up on Jersey Mikes on the south end.
Edit: Wow! I was so flabbergasted at the lack of cheese I forgot to look at the rest of my order, I kid you not she “forgot” the tomatoes, ranch, and chipotle mayo on the side. And to think I even left a tip on the mobile order (which I do often). 100% this was done on purpose. Kevin if you’re smart, you need to let this chick go ASAP.
Don’t take being miserable and hating your job out on the paying customers that are just expecting satisfactory, not even above and beyond service. Is it too much to ask for to not be treated like a criminal for placing a mobile order or coming in 45 minutes before close and expecting my order to be correct?? Grow up!
Atmosphere: 2
Food: 1
Service: 1
Walked in at 8:10pm. Place open until 9pm.
Red headed heavy set guy greets me by staring a hole through me and slamming the lettuce tomato onions bins he was cleaning up for the night so hard made me flinch.
I asked if he was upset to see me jokingly and he continued to stare through me.
I continued to press him a bit and asked if he was ok, because why should I feel like a criminal for waking into an establishment during business hours? He tells me he needs eye drops and is just tired from working two jobs.
I grew up where this company began and went to school with the owners son lol. Mikes was always amazing and I still love their sandwiches but between the ridiculous pricing and this guy acting like he was imprisoned there, likely won’t be going back.
Such a shame.
Atmosphere: 1
Food: 1
Service: 1
The store clean. The lady behind the counter was spectacular. She made our sandwich the way it was supposed to be. The bread was fresh and the bathrooms were very clean.
Unfortunately that’s not where this experience ends. The poor lady was working all by herself at 5 pm on a Friday night. Whoever owns this restaurant should be ashamed of themselves. This is a complete failure and abuse of what seems to be very dedicated employee. If you are going to make your employees do the job of two or maybe three employees. I hope you are paying them accordingly. Retail sandwich shops are hard enough when you have enough employees to do all the jobs needed to be done
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrific experience. My wife and I stopped in after a day on the beach and we were met with some of the worst customer service I’ve ever experienced in the food industry. The worker, Riley, started off by taking our order and when we asked for a modification on one of our subs, he said no, and when I explained to him that the modification has been done multiple times at several locations, he said that this wasn’t our home and he wasn’t going to lose his job over a modification on a sub. He said the money he makes on his paycheck is more important than heating up turkey on the griddle for our sub.
I explained to him that his delivery was very poor and that he needed to work on his attitude and he apologized and said his delivery was poor, but it was absolutely horrific not only to witness it, but to hear him speak to my wife and I like that. If I were the manager, he’d be looking for employment tomorrow morning. -5 stars!
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. The most rude and horrifying workers I have ever experienced in customer service. I have never been talked to the way I was at this Jersey Mikes. Everyone there should be fired and replaced.
Atmosphere: 1
Food: 1
Service: 1
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