Great experience and very clean on a Sunday afternoon ??????
Atmosphere: 5
Food: 5
Service: 5
Sam Rios
First they got one of the burgers wrong then the double I ordered was just 1 patty cut in half and stacked. I have never gone to a cookout and received that. Idk how they are getting away with that.
Rocio Martinez
First time going to make a review for my TikTok account but decided not to post it. Had the worst experience in food and customer service. My order was missing one side on each order. went back to get it and cashier wanted to say that’s not what I said when order, it’s on the ticket! But I will share the picture of the burger to see it was not a good product neither. No wonder it was empty.
Atmosphere: 1
Food: 1
Service: 1
LISA MULLIS
Food was better than I was told it would be. BBQ pork would reorder it.
Atmosphere: 5
Food: 4
Service: 5
Bobby Miller
Fast food with some Class!! I would go back again.
Atmosphere: 5
Food: 5
Service: 5
Chad E Whitaker
Went to Cookout for the first time last night at Loyola Dr Myrtle Beach, and we’re excited to try it for the first time. Ordered through the drive through. Got home and everything we had spent $20 on was wrong. There wasn’t one thing that was correct. I guess this place is not different than any other fast food. Will never go back.
Rosa Maria Reyes
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals.
My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time.
Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them.
now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back.
I hope no one else has had to deal with something like this.
I've added photos from the first time when we were charged twice, and the receipt from last night.
I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
Kyle Bryant
Great burgers, great selection of sides and the best sweet tea by far!
Tasha Coates
They just gave me the dirtiest hotdog I have ever seen in my life. I’m pretty sure it was dropped on the floor because there is no way their grill is that dirty and they are still cooking on it and serving it to people. Absolutely disgusting.
Great experience and very clean on a Sunday afternoon ??????
Atmosphere: 5
Food: 5
Service: 5
First they got one of the burgers wrong then the double I ordered was just 1 patty cut in half and stacked. I have never gone to a cookout and received that. Idk how they are getting away with that.
First time going to make a review for my TikTok account but decided not to post it. Had the worst experience in food and customer service. My order was missing one side on each order. went back to get it and cashier wanted to say that’s not what I said when order, it’s on the ticket! But I will share the picture of the burger to see it was not a good product neither. No wonder it was empty.
Atmosphere: 1
Food: 1
Service: 1
Food was better than I was told it would be. BBQ pork would reorder it.
Atmosphere: 5
Food: 4
Service: 5
Fast food with some Class!!
I would go back again.
Atmosphere: 5
Food: 5
Service: 5
Went to Cookout for the first time last night at Loyola Dr Myrtle Beach, and we’re excited to try it for the first time. Ordered through the drive through. Got home and everything we had spent $20 on was wrong. There wasn’t one thing that was correct. I guess this place is not different than any other fast food. Will never go back.
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals. My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time. Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them. now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back. I hope no one else has had to deal with something like this. I've added photos from the first time when we were charged twice, and the receipt from last night. I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
Great burgers, great selection of sides and the best sweet tea by far!
They just gave me the dirtiest hotdog I have ever seen in my life. I’m pretty sure it was dropped on the floor because there is no way their grill is that dirty and they are still cooking on it and serving it to people. Absolutely disgusting.
Food: 1
Great SHAKES, good food and service
Restaurantji Recommends
Great Food !
Atmosphere: 5
Food: 5
Service: 5
Best shakes and flavourful hamburgers.
Atmosphere: 5
Food: 5
Service: 5
Great burgers and onion rings!
Atmosphere: 5
Food: 5
Service: 5
Good drive thru experience. FAST food, in a great way. Food is fantastic & HOT. MMMmmmmMMM. Thick milkshake to finish it off.
Atmosphere: 4
Food: 5
Service: 4
Used the drive through. It is typical fast food and is very economical
Food: 4
Service: 5
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