I placed an order at the drive thru of the Arby’s in North Augusta. I got to the window and was given my drinks, and was then asked to pull up and they would bring the food out to me. While waiting I noticed that they also told the car behind me to park and wait as well. A few minutes later, an employee came out and asked the car behind me what she ordered and then handed her the bag. I saw the customer go through the bag and I’m assuming it wasn’t what she ordered because she went into the store and returned the bag. Then, not even 30 seconds later, a young man came and brought me a bag of food. I asked him if that was the same bag that the customer behind me returned, and he said yes. I told him I didn’t want that because first, you all gave it to the wrong customer, and secondly, I watched that customer go through the bag. He said he would go back and change the bag. Now, I’m thinking he meant they would cook some fresh food, but he came back too quick for that. I said did you just take the food out of the first bag and put it in a new bag? He said, “yes ma’am.” I told him I just wanted my money back because that’s nasty. When I got in the store to get my money back, the manager was standing behind the counter with her back to the customers. Granted, this is the same person that give the customer behind me the wrong bag, so I’m thinking she should know better. She turns around and says “May I help you?” I told her I wanted my money back. She immediately reached for my card and went to the drive thru register to complete the transaction. When she returned, I asked her why would she give me the same bag of food that the customer behind me was given and more importantly knowing that the customer went through the bag. She said, I gave it to her by mistake. I said that’s just nasty. You should know better than to do something like that. She looked at me like I had done something wrong. That’s very bad customer service Arby’s in North Augusta. Never again!!
Michael Lynds
Very good.
Chris Clark
The food was excellent as was the service. The store was clean and welcoming
Vroman Nise
Tabitha Wilson selling boxes of fish and chicken not a good look right here in this same location this why the store inventory is messy Get her out of there…. Bad Business and fix the number for customers to complain about the employees
Angel Owenss
It was awesome
Craig Miller
Great food but it is expensive. Staff is very courteous and quick. The food was delicious. But very expensive.
Heath Jefferson
This place is absolutely terrible. Microwaved sandwiches that were cold & hard. Fries were not edible either. This was a complete waste of money & I won't be back!
Lisa Grant
Great customer service. Good is excellent I tried the fried turkey sandwich unbelievable great taste.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Curly Fries
Brandy Grant
Will never go back again to arby's in north augusta s.c knox ave all employees were outside smoking weed and blaring radio food discussing
Kid-friendliness: Ms Tabitha was running dr thru she was the most friendly lady so nice an kind. Excellent service will definitely be back hopefully Ms Tabitha will be there. Also food was absolutely good best I've had there in a while. Thanks again for Excellent service and delicious food. You guys rock. Ms Tabitha and co-workers.
Food: 1
Service: 1
Paula Lawton
This has to be the worst Arby's I've ever been to. Waited forever on food, only to realize my mac'n'cheese bites were missing. Drove back around and was told I'd have to pull up and wait, AGAIN, as they hadn't even "dropped" them. Lady with the personality of a rock brought them to me, finally. No "sorry", "thank you", or anything. AND, they were still cold inside! Then get home and the buns on my roast beef sandwiches were burned! Never again. I definitely see why they were not busy!
Lack of professionalism. Cussing in front of the customers. Food was good though. The lady who took my order, Tabitha, was nice. The team as a whole needs some retraining.
Atmosphere: 2
Food: 3
Service: 2
Brianna and friends page
We ordered $40 of food off menu and only had $100 bill and the black woman would not take it and asked if we had anything else we said no that’s all we had and she told her other coworkers to not worry about it we only had $100 bill and we’re broke. This is very wrong considering the circumstances from hurricane helene.
I placed an order at the drive thru of the Arby’s in North Augusta. I got to the window and was given my drinks, and was then asked to pull up and they would bring the food out to me. While waiting I noticed that they also told the car behind me to park and wait as well. A few minutes later, an employee came out and asked the car behind me what she ordered and then handed her the bag. I saw the customer go through the bag and I’m assuming it wasn’t what she ordered because she went into the store and returned the bag. Then, not even 30 seconds later, a young man came and brought me a bag of food. I asked him if that was the same bag that the customer behind me returned, and he said yes. I told him I didn’t want that because first, you all gave it to the wrong customer, and secondly, I watched that customer go through the bag. He said he would go back and change the bag. Now, I’m thinking he meant they would cook some fresh food, but he came back too quick for that. I said did you just take the food out of the first bag and put it in a new bag? He said, “yes ma’am.” I told him I just wanted my money back because that’s nasty. When I got in the store to get my money back, the manager was standing behind the counter with her back to the customers. Granted, this is the same person that give the customer behind me the wrong bag, so I’m thinking she should know better. She turns around and says “May I help you?” I told her I wanted my money back. She immediately reached for my card and went to the drive thru register to complete the transaction. When she returned, I asked her why would she give me the same bag of food that the customer behind me was given and more importantly knowing that the customer went through the bag. She said, I gave it to her by mistake. I said that’s just nasty. You should know better than to do something like that. She looked at me like I had done something wrong. That’s very bad customer service Arby’s in North Augusta. Never again!!
Very good.
The food was excellent as was the service. The store was clean and welcoming
Tabitha Wilson selling boxes of fish and chicken not a good look right here in this same location this why the store inventory is messy Get her out of there…. Bad Business and fix the number for customers to complain about the employees
It was awesome
Great food but it is expensive. Staff is very courteous and quick. The food was delicious. But very expensive.
This place is absolutely terrible. Microwaved sandwiches that were cold & hard. Fries were not edible either. This was a complete waste of money & I won't be back!
Great customer service. Good is excellent I tried the fried turkey sandwich unbelievable great taste.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Curly Fries
Will never go back again to arby's in north augusta s.c knox ave all employees were outside smoking weed and blaring radio food discussing
Kid-friendliness: Ms Tabitha was running dr thru she was the most friendly lady so nice an kind. Excellent service will definitely be back hopefully Ms Tabitha will be there. Also food was absolutely good best I've had there in a while. Thanks again for Excellent service and delicious food. You guys rock. Ms Tabitha and co-workers.
Food: 1
Service: 1
This has to be the worst Arby's I've ever been to. Waited forever on food, only to realize my mac'n'cheese bites were missing. Drove back around and was told I'd have to pull up and wait, AGAIN, as they hadn't even "dropped" them. Lady with the personality of a rock brought them to me, finally. No "sorry", "thank you", or anything. AND, they were still cold inside! Then get home and the buns on my roast beef sandwiches were burned! Never again. I definitely see why they were not busy!
Food: 1
Service: 1
Restaurantji Recommends
Lack of professionalism. Cussing in front of the customers. Food was good though. The lady who took my order, Tabitha, was nice. The team as a whole needs some retraining.
Atmosphere: 2
Food: 3
Service: 2
We ordered $40 of food off menu and only had $100 bill and the black woman would not take it and asked if we had anything else we said no that’s all we had and she told her other coworkers to not worry about it we only had $100 bill and we’re broke. This is very wrong considering the circumstances from hurricane helene.
Atmosphere: 1
Food: 1
Service: 1
Fast service "potatoe cakes" are back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef
Great employees!!
Atmosphere: 5
Food: 5
Service: 5
Opens at 10am got there 11:07 and not open
Atmosphere: 1
Food: 1
Service: 1
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