This place needs new management. You are lucky to get someone to wait on you and your food may take awhile to get. Horrible service!!
Wanderlust Enthusiast
Food is good when it's hot. Hard to get, unless you request it fresh and wait
Benjamin Collins
The biscuits are so crispy and tender the fries are also so tender. I love the Bo berry biscuits they are so sweet. The combo of blueberries, biscuit, and icing is so good!
Carl Hawkins
Food took a little long to come out, but it was hot and fresh and very tasty
Mike Knight
Long queue for food. I left before ordering, waited a long time in the drive through.
Danny Barnes
Every time I come here they are out of something. Usually it’s the chicken wings, but this time I had to wait 20 minutes for fries.
Nate Grasse
As I’ve said before, the people make the difference! Bravo, what a nice staff for the morning rush!
Atmosphere: 5
Food: 5
Service: 5
Chef Cassandra
Disappointing Service at Bojangles
Stopped by Bojangles today for a simple order: a sausage biscuit and a small Bo-Round. I live in downtown Augusta, so I drove back home, only to discover I’d been given a pork chop biscuit instead. Not what I ordered! With the pouring rain outside, I made the trip back, expecting a quick fix. Unfortunately, the service was anything but quick or friendly.
When I explained the mix-up, the cashier was dismissive and almost seemed like she didn’t believe me. She asked for the receipt, so I had to go back out in the rain to retrieve it. After that, she rudely confirmed, “Is that what you wanted, and that’s what you got?” I clarified, and she threw the corrected order into a bag. Honestly, the attitude was completely unnecessary, and it left a bad taste in an already inconvenient experience.
As a side note, the fryer oil could use a change. The food had an off taste, which didn’t help matters. Bojangles needs to step up both their customer service and food quality – today’s experience fell way below standard.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Biscuits
Cassandra L
Disappointing Service at Bojangles
Stopped by Bojangles today for a simple order: a sausage biscuit and a small Bo-Round. I live in downtown Augusta, so I drove back home, only to discover I’d been given a pork chop biscuit instead. Not what I ordered! With the pouring rain outside, I made the trip back, expecting a quick fix. Unfortunately, the service was anything but quick or friendly.
When I explained the mix-up, the cashier was dismissive and almost seemed like she didn’t believe me. She asked for the receipt, so I had to go back out in the rain to retrieve it. After that, she rudely confirmed, “Is that what you wanted, and that’s what you got?” I clarified, and she threw the corrected order into a bag. Honestly, the attitude was completely unnecessary, and it left a bad taste in an already inconvenient experience.
As a side note, the fryer oil could use a change. The food had an off taste, which didn’t help matters. Bojangles needs to step up both their customer service and food quality – today’s experience fell way below standard.
Don Graham
Thay messy up my order I ordered a pork chop egg and cheese biscuit. And only Got a pork chop biscuit so I did take it back.
It took 30 minutes in the drive thu just to order. I believe they were short handed
Atmosphere: 1
Food: 3
Service: 2
Barrett Sanders
Slow service during lunch hours. Took 15 minutes to get my order, one leg one thigh and fries. The staff has no sense of understanding nor do they look or act like they care. Poor customer service. Seems like the Manager doesn't even know or care about what they are doing.
This place needs new management. You are lucky to get someone to wait on you and your food may take awhile to get. Horrible service!!
Food is good when it's hot. Hard to get, unless you request it fresh and wait
The biscuits are so crispy and tender the fries are also so tender. I love the Bo berry biscuits they are so sweet. The combo of blueberries, biscuit, and icing is so good!
Food took a little long to come out, but it was hot and fresh and very tasty
Long queue for food. I left before ordering, waited a long time in the drive through.
Every time I come here they are out of something. Usually it’s the chicken wings, but this time I had to wait 20 minutes for fries.
As I’ve said before, the people make the difference! Bravo, what a nice staff for the morning rush!
Atmosphere: 5
Food: 5
Service: 5
Disappointing Service at Bojangles
Stopped by Bojangles today for a simple order: a sausage biscuit and a small Bo-Round. I live in downtown Augusta, so I drove back home, only to discover I’d been given a pork chop biscuit instead. Not what I ordered! With the pouring rain outside, I made the trip back, expecting a quick fix. Unfortunately, the service was anything but quick or friendly.
When I explained the mix-up, the cashier was dismissive and almost seemed like she didn’t believe me. She asked for the receipt, so I had to go back out in the rain to retrieve it. After that, she rudely confirmed, “Is that what you wanted, and that’s what you got?” I clarified, and she threw the corrected order into a bag. Honestly, the attitude was completely unnecessary, and it left a bad taste in an already inconvenient experience.
As a side note, the fryer oil could use a change. The food had an off taste, which didn’t help matters. Bojangles needs to step up both their customer service and food quality – today’s experience fell way below standard.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Biscuits
Disappointing Service at Bojangles
Stopped by Bojangles today for a simple order: a sausage biscuit and a small Bo-Round. I live in downtown Augusta, so I drove back home, only to discover I’d been given a pork chop biscuit instead. Not what I ordered! With the pouring rain outside, I made the trip back, expecting a quick fix. Unfortunately, the service was anything but quick or friendly.
When I explained the mix-up, the cashier was dismissive and almost seemed like she didn’t believe me. She asked for the receipt, so I had to go back out in the rain to retrieve it. After that, she rudely confirmed, “Is that what you wanted, and that’s what you got?” I clarified, and she threw the corrected order into a bag. Honestly, the attitude was completely unnecessary, and it left a bad taste in an already inconvenient experience.
As a side note, the fryer oil could use a change. The food had an off taste, which didn’t help matters. Bojangles needs to step up both their customer service and food quality – today’s experience fell way below standard.
Thay messy up my order I ordered a pork chop egg and cheese biscuit. And only Got a pork chop biscuit so I did take it back.
Atmosphere: 5
Food: 3
Service: 3
Restaurantji Recommends
Great people great food I love it
Atmosphere: 5
Food: 5
Service: 5
Biscuits were hot and fresh. However prices are getting higher, not good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit
Wheelchair accessibility: There is a handicape bathroom
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Dirty Rice, Boberry Biscuit, Sausage Biscuit
It took 30 minutes in the drive thu just to order. I believe they were short handed
Atmosphere: 1
Food: 3
Service: 2
Slow service during lunch hours. Took 15 minutes to get my order, one leg one thigh and fries. The staff has no sense of understanding nor do they look or act like they care. Poor customer service. Seems like the Manager doesn't even know or care about what they are doing.
Atmosphere: 1
Food: 2
Service: 1
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