Chipotle Mexican Grill

Absolutely disgusted!!! Ordered from here tonight. The food was pretty decent and I was overall enjoying my burrito. However as I was eating I pulled a long black/dark stand of hair out of it!! My son and I had already eaten half. Hair nets definitely need to become a thing!!! Never again!!!

I was on my way to Diablos to get quesadillas but decided to stop here first to see if they had a specific item on their menu. My first impression was that the dining area was clean — but completely empty at 7 p.m. One employee was on break, and I noticed about three or four more behind the counter.
Before I even reached the counter, the staff member taking orders asked how she could help me. Once she confirmed they didn’t carry the item I was looking for, I asked how big their quesadillas were. She showed me, and I decided to order three to go.
That’s when she told me quesadilla orders must be placed online. I asked why, and she simply said, “It’s our policy.” So I asked, “What if I were planning to dine in?” She replied that I would still need to place the order online.
I stepped back, pulled out my phone, and motioned as if I was going to place an online order, and she said, “Yes, you can place it now.” I asked, “You have no other customers — why can’t I just tell you what I want?” Her response: “Sorry sir, it’s our policy.”
I could understand if they were busy, but in an empty restaurant this policy just seems ridiculous. So I said, “Well, I guess Diablos will get my business,” and walked out. As I left, she sarcastically said, “Have a good day.”
I ended up spending $55 at Diablos. To me, that could have easily justified making an exception to this policy — that amount probably covers three employees’ wages for an hour. But apparently, breaking policy would require them to actually work.
Common sense really isn’t so common anymore — and apparently, it’s a crime to allow employees to use judgment.

Atmosphere: 1

Food: 1

Service: 1

Donny was amazing! He needs a raise !

Atmosphere: 5

Food: 4

Service: 5

The employees are amazing and quick!

Atmosphere: 5

Food: 5

Service: 5

Food was average but too average for the price. Staff were on it and friendly. Dinning area could use some cleaning here or there. Had to choose the least dirty table to clean off myself. Would I come back tough call compared to competitors that make similar.

Atmosphere: 3

Food: 3

Service: 5

Food is always consistent!

Atmosphere: 5

Food: 5

Service: 4

First the good. Food freshness and quality was off the chain good. But then at $32 for 2 bowls it should be. I told the server it was my first time in a Chipotle. He said just tell me what you want. What I thought watching a customer in front of me fill their bowl up it was one price for whatever you want. I learned at the register how wrong I was. My last observation was the floors needed sweeping and some tables needed cleaning hence the 4 for atmosphere. Not a lot of parking and hard to get out onto the street because of the light.

Atmosphere: 3

Food: 5

Service: 4

Very nice young ladies took my orders! I had 5 orders for children and they wanted something different for each bowl or burrito. I liked the affordability and fast service. The quality was great and my nieces, nephew, and 2 sons enjoyed their lunch.

Atmosphere: 5

Food: 5

Service: 5

This is the good Chipotle. The one in Augusta needs to be condemned. whoever worked 11-20-2024, the two gentlemen who worked the register and bar need a raise. Damn I wish I had cash,I would've been able to leave something. SERIOUSLY COMPENSATE THESE TWO DUDES THEY ARE THE BEST FOR THIS FRANCHISE AND BUSINESS.

Atmosphere: 5

Food: 5

Service: 5

Thank you for being our areas little gem…we have been to so many out of town chipotles that are dirty always out of product and snotty customer service. You my chipotle team are amazing keep it going strong and thank you for all you do for our community :)

Atmosphere: 5

Food: 5

Service: 5

This location is horrible. They haven't had cheese for 6 WEEKS! I guess they're raising the cow from birth. No excuse possible for that amount of time other than horrible management.

Atmosphere: 1

Food: 1

Service: 1

This is an underwhelming establishment. Food tasted old & over seasoned. We won't be back.

Atmosphere: 3

Food: 1

Service: 3

I just ordered a smoked brisket and chicken quesadilla on the app. The quesadilla was very thin once I opened it, they didn’t add any cheese or enough meat . And to top it all off I ordered vinaigrette to go along with it as soon as I get there to pick up the order, they had a sign on the door saying that they’re out of it .. so yall charging people for things now that they didn’t receive?? Okay …

Chipotle is entirely too high for them to be this stingy! I usually ask for an extra vinaigrette so I grabbed a second without even having looked at the first container (top) they gave me. I’m so glad I did because what is this DROP of dressing they think would go with a full bowl of salad. This is not their first time doing this either. Not to mention the chips were extremely stale. The portion of the salad and the great attitude of the employees allowed for a 3 star.

Atmosphere: 5

Food: 2

Service: 5

Everything could have been wonderful if they had had a choice of no cilantro in their items. They need to cater to everybody not just people who love cilantro.

Atmosphere: 5

Food: 3

Service: 5